D.C. Area Mail Delivery Service: Resolving Labor-Relations and Operational Problems Key to Service Improvement

GGD-95-77 Published: Feb 23, 1995. Publicly Released: Feb 27, 1995.

Highlights

Pursuant to a congressional request, GAO reviewed mail delivery service in the Washington, D.C. metropolitan area, focusing on the: (1) recent on-time delivery service problems for overnight first-class mail; (2) reasons why mail service is below the desired level; and (3) United States Postal Service's (USPS) actions to improve service in the area.

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Chuck Young

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Topics

Employment

Employee relationsJob satisfaction surveysLabor relationsMail delivery problemsMail transportation operationsPersonnel managementPostal facilitiesPostal servicePostal service employeesWorking conditionsOrganizational change