Social Security:

Need To Improve Unit Times for Estimating Field Office Staff Budgets

GGD-86-90: Published: Aug 6, 1986. Publicly Released: Aug 6, 1986.

Additional Materials:


Brian L. Usilaner
(202) 275-5074


Office of Public Affairs
(202) 512-4800

GAO reviewed the Social Security Administration's (SSA) use of unit time to estimate its field office staffing needs.

GAO found that: (1) SSA develops and uses unit times and works to keep them current by adjusting them for methods, procedures, and systems changes; and (2) SSA could make its unit times more efficient by using engineered time standards.

Recommendation for Executive Action

  1. Status: Closed - Not Implemented

    Comments: This recommendation is being tracked as part of the General Management Review follow-up effort and this follow-up can be terminated.

    Recommendation: The Secretary of Health and Human Services should direct the Commissioner of Social Security to develop engineered time standards on a pilot basis in selected field offices to determine the feasibility and cost-effectiveness of using such standards on a wider basis.

    Agency Affected: Department of Health and Human Services


Explore the full database of GAO's Open Recommendations »

Jun 4, 2018

May 22, 2018

May 21, 2018

May 17, 2018

Mar 7, 2018

Mar 5, 2018

Feb 21, 2018

Jan 8, 2018

Oct 18, 2017

Looking for more? Browse all our products here