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Social Security: Need To Improve Unit Times for Estimating Field Office Staff Budgets

GGD-86-90 Published: Aug 06, 1986. Publicly Released: Aug 06, 1986.
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Highlights

GAO reviewed the Social Security Administration's (SSA) use of unit time to estimate its field office staffing needs.

Recommendations

Recommendations for Executive Action

Agency Affected Recommendation Status
Department of Health and Human Services The Secretary of Health and Human Services should direct the Commissioner of Social Security to develop engineered time standards on a pilot basis in selected field offices to determine the feasibility and cost-effectiveness of using such standards on a wider basis.
Closed – Not Implemented
This recommendation is being tracked as part of the General Management Review follow-up effort and this follow-up can be terminated.

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Full Report (24 pages)

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Topics

Retirement Security
Future budget projectionsStaff utilizationIndustrial engineeringWork measurementBudgetingAccounting systemsSupplemental security incomeHuman capital managementBudget justificationBudget appropriations