Grievance Mechanisms in State Correctional Institutions and Large-City Jails

Information obtained on grievance mechanisms in State correctional institutions and several large-city jails related to the number and kind of institutions covered by mechanisms, type of mechanisms used, and the extent to which mechanisms incorporated design principles devised by the Center for Community Justice. Grievances may be expressed through either formal or ombudsman procedures. The principles developed by the center to serve as a basis for grievance mechanisms are (1) a broad range of issues, (2) universal access without reprisals, (3) written responses with reasons, (4) time limits, (5) inmate and staff participation, and (6) outside review.