Bureau of Prisons:
Better Planning and Evaluation Could Help Ensure Effective Use of Retention Incentives
GAO-18-147: Published: Dec 7, 2017. Publicly Released: Jan 8, 2018.
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What GAO Found
From fiscal years 2012 to 2016, the Department of Justice's (DOJ) Federal Bureau of Prisons' (BOP) total retention incentive expenditures generally increased from $10.7 to $14.0 million and the number of employees receiving retention incentives increased from 2,024 to 2,460. During those five years, BOP spent more than 97 percent of its total retention incentive expenditures on employees at four BOP institutions in California and for medical professionals nationwide. Further, total retention incentive expenditures for medical professionals increased by an average of 21 percent per year (see figure). According to BOP officials, BOP uses retention incentives, for example, to supplement BOP's medical professionals' salaries which are generally lower than private sector salaries.
Bureau of Prisons' (BOP) Retention Incentive Expenditures by Groups of Occupations, Fiscal Years 2012- 2016
BOP has a variety of internal controls in place throughout the retention incentive process that help ensure retention incentive applications and approvals meet requirements. For example, each application goes through multiple levels of review to verify its accuracy and completeness.
BOP takes steps to determine workforce needs and how to fill those needs, but has not strategically planned for and evaluated its use of retention incentives. According to BOP, planning for human capital needs is conducted at institutions during quarterly meetings, but discussions about these incentives respond to short-term staffing situations rather than proactively addressing future staffing needs. Including human capital goals and strategies in BOP's human capital plan would create a roadmap so the agency could move from being reactive to its current workforce needs to being strategic in trying to achieve its long-term workforce goals. Additionally BOP has not evaluated the effectiveness of its use of retention incentives in retaining staff. As a result, BOP does not know whether retention incentives have contributed to employees' retention in relation to other incentives used by BOP. Consistent with key principles for strategic human capital planning, planning for and evaluating the use of retention incentives could help BOP better determine if these incentives are an efficient and effective means by which to retain staff.
Why GAO Did This Study
BOP is the largest employer within DOJ and is responsible for the care and custody of an inmate population of about 186,000. BOP has faced challenges retaining staff at correctional facilities, although it has used retention incentives, along with other human capital flexibilities. GAO was asked to review BOP's use of retention incentives.
This report addresses: (1) how BOP used its authority to pay retention incentives; (2) internal controls BOP has in place for the use of retention incentives; and (3) the extent to which BOP plans for and evaluates the use of retention incentives. GAO obtained employee-level retention incentive expenditure data from DOJ's Justice Management Division for fiscal years 2012 through 2016. GAO also reviewed agency documentation, such as policy statements and 40 randomly selected retention incentive application packet case files from fiscal years 2014 through 2016. GAO also interviewed officials from BOP's Central Office and four correctional facilities that use retention incentives, selected to reflect variation in the number and types of employees receiving retention incentives, BOP regions, and BOP institution security levels.
What GAO Recommends
GAO recommends that BOP (1) include human capital goals and how retention incentives will be used to achieve these goals in its human capital plan; and (2) evaluate the use of retention incentives. BOP concurred with GAO's recommendations.
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Recommendations for Executive Action
Comments: BOP concurred with this recommendation and has begun to take steps to implement it. As of August 2018, BOP has drafted a human capital operating plan and it is pending approval from BOP's executive leadership. It is expected to be approved by the end of October and then provided to the Department of Justice for review. However, officials stated that the review and approval of the plan by BOP's executive leadership is pending the selection of a new BOP Director, so could be delayed.
Recommendation: The Director of BOP should include in the forthcoming strategic human capital operating plan, 1) human capital goals and 2) strategies on how human capital flexibilities--including retention incentives--will be used to meet these goals. (Recommendation 1)
Agency Affected: Department of Justice: Bureau of Prisons
Comments: BOP concurred with this recommendation and has begun to take steps to implement it. As of August 2018, according to BOP officials, BOP has conducted an initial analysis of BOP's use of retention incentives and initial findings suggest a positive correlation between providing retention incentives and the retention of staff. A separate division with BOP is conducting a follow-up analysis to ensure the accuracy of results. Officials were unable to provide an anticipated time frame for the completion of the follow-up analysis.
Recommendation: The Director of BOP should evaluate the effectiveness of BOP's use of retention incentives to help determine whether the incentives have helped BOP achieve its human capital goals or if adjustments in retention incentives are needed. (Recommendation 2)
Agency Affected: Department of Justice: Bureau of Prisons