Visa Operations at U.S. Posts in Canada
GAO-04-708R: Published: May 18, 2004. Publicly Released: May 18, 2004.
Additional Materials:
- Full Report:
- Accessible Text:
Contact:
On October 21, 2002, we reported that consular staff at posts around the world held different views on balancing national security and customer service in the process of adjudicating visas. Since then, the Department of State's Bureau of Consular Affairs has underscored the importance of visa operations in protecting our nation's security and implemented many changes in visa processing to tighten security screening for applicants worldwide. Because of Canada's proximity to the United States and the fact that many nationals from countries of concern apply for U.S. visas in Canada, Congress asked us to obtain the views of U.S. consular officers in Canada regarding the visa process. In response, we are providing information from consular staff who adjudicate U.S. visas in Canada regarding their perceptions of the importance of national security in the visa process, including impediments that could interfere with efforts to make security a top priority in visa processing.
Consular officers and managers at U.S. posts in Canada said that, despite rising workloads and more labor-intensive processing requirements, they are placing an emphasis on security in visa operations. All of the officers with whom we spoke reported that security was their first concern in visa adjudication. Some officers said security was their top priority because they would consider themselves personally accountable if they failed to notice an applicant who posed a security risk. Other officers cited the Bureau of Consular Affairs' standardized guidance as the source for their focus, while others credited post management with instilling a pro-security tone for visa operations. The officers acknowledged some challenges that could interfere with efforts to make security a top priority in visa processing. For example, some officers reported that new post-September 11 processing requirements for visas were more labor intensive, and they expressed concern that the requirements could reduce the time available for face-to-face interviews with some applicants. While most officers felt that they had enough time to screen applicants carefully for possible security risks, some of the newer officers at posts expressed concern about their ability to remain vigilant if the workload increased. This problem was most severe in Toronto, where workload was high and the consulate's poor space configuration cramped operations.
Dec 9, 2020
-
International Trade:
Observations On Whether Women's Rights and Economic Interests Are Protected or Promoted by U.S. Trade Preference ProgramsGAO-21-190: Published: Dec 9, 2020. Publicly Released: Dec 9, 2020.
Dec 2, 2020
-
Foreign Assistance:
USAID Should Analyze Data on the Timeliness of ExpendituresGAO-21-51: Published: Dec 2, 2020. Publicly Released: Dec 2, 2020.
Nov 19, 2020
-
Global Food Security:
Information on Spending and Types of Assistance Provided by the United States and Other DonorsGAO-21-47R: Published: Nov 19, 2020. Publicly Released: Nov 19, 2020.
Nov 9, 2020
-
Human Trafficking:
Agencies Have Taken Steps to Strengthen International Anti-trafficking ProjectsGAO-21-53: Published: Nov 9, 2020. Publicly Released: Nov 9, 2020. -
Rule of Law Assistance:
State and USAID Could Improve Monitoring EffortsGAO-21-14: Published: Nov 9, 2020. Publicly Released: Nov 9, 2020.
Oct 27, 2020
-
Forced Labor Imports:
DHS Increased Resources and Enforcement Efforts, but Needs to Improve Workforce Planning and MonitoringGAO-21-106: Published: Oct 27, 2020. Publicly Released: Oct 27, 2020.
Oct 2, 2020
-
Combating Wildlife Trafficking:
Agencies Work to Address Human Rights Abuse Allegations in Overseas Conservation ProgramsGAO-21-139R: Published: Oct 2, 2020. Publicly Released: Oct 2, 2020.
Sep 22, 2020
-
Cyber Diplomacy:
State Has Not Involved Relevant Federal Agencies in the Development of Its Plan to Establish the Cyberspace Security and Emerging Technologies BureauGAO-20-607R: Published: Sep 22, 2020. Publicly Released: Sep 22, 2020.
Sep 15, 2020
-
Steel and Aluminum Tariffs:
Commerce Should Improve Its Exclusion Request Process and Economic Impact ReviewsGAO-20-517: Published: Sep 15, 2020. Publicly Released: Sep 15, 2020.
Sep 14, 2020
-
Conflict Minerals:
Actions Needed to Assess Progress Addressing Armed Groups' Exploitation of MineralsGAO-20-595: Published: Sep 14, 2020. Publicly Released: Sep 14, 2020.
Looking for more? Browse all our products here