Social Security Disability: Commissioner Proposes Strategy to Improve the Claims Process, but Faces Implementation Challenges
GAO-04-552T
Published: Mar 29, 2004. Publicly Released: Mar 29, 2004.
Skip to Highlights
Highlights
Delivering high-quality service to the public in the form of fair, timely, and consistent eligibility decisions for disability benefits is one of SSA's most pressing challenges. This testimony discusses (1) the difficulties SSA faces managing disability claims processing; (2) the outmoded concepts of SSA's disability program; and (3) the Commissioner's strategy for improving the disability process and the challenges it faces.
Full Report
Office of Public Affairs
Topics
Claims processingDecision makingDisability benefitsEligibility determinationsPeople with disabilitiesProgram managementStrategic planningTimelinessPhysical disabilitiesLabor force