Skip to main content

Lapse in Appropriations

Please note that a lapse in appropriations has caused GAO to shut down its operations. Therefore, GAO will not be able to publish reports or otherwise update this website until GAO resumes operations. In addition, the vast majority of GAO personnel are not permitted to work. Consequently, calls or emails to agency personnel may not be returned until GAO resumes operations. For details on how the bid protest process will be handled during the shutdown, please see the legal decisions page. For information related to the GAO Personnel Appeals Board (PAB), please see the PAB webpage.

Social Security Disability: Commissioner Proposes Strategy to Improve the Claims Process, but Faces Implementation Challenges

GAO-04-552T Published: Mar 29, 2004. Publicly Released: Mar 29, 2004.
Jump To:

Highlights

Delivering high-quality service to the public in the form of fair, timely, and consistent eligibility decisions for disability benefits is one of SSA's most pressing challenges. This testimony discusses (1) the difficulties SSA faces managing disability claims processing; (2) the outmoded concepts of SSA's disability program; and (3) the Commissioner's strategy for improving the disability process and the challenges it faces.

Full Report

Highlights
Full Report (16 pages)
Accessible Text

Media Inquiries

Sarah Kaczmarek
Managing Director
Office of Public Affairs
media@gao.gov

Public Inquiries

Contact Us

Topics

Worker and Family Assistance
Claims processingDecision makingDisability benefitsEligibility determinationsPeople with disabilitiesProgram managementStrategic planningTimelinessPhysical disabilitiesLabor force