Civil Service Commission's Procedures and Processes Used in Hiring Clerical and Technical Employees

FPCD-77-5: Published: May 27, 1977. Publicly Released: May 27, 1977.

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The efficiency and effectiveness of the Civil Service Commission (CSC) and several agencies in obtaining qualified persons for competitive clerical and technical positions were surveyed. Observations were made primarily from data obtained from region IX area offices in San Francisco and Sacramento, and therefore, may not reflect the total system.

Although the CSC system is designed to be a fair and equitable applicant examination and referral system that responds quickly to agency requirements, three problem areas were found: length of time required for placing applicants' names on job registers, inaccuracy of information on registers about applicants' availability and employment interests, and unused certificates of eligible applicants sent to agencies by CSC. The job registers were returned unused for a variety of reasons, including that extra lists were requested to insure that there would be enough applicants to choose from, and the position may be cancelled, regraded, or never materialize. A predetermined score/instant referral (PDS) system was developed to fill the many vacant steno-typists positions in the San Francisco area. The system, designed to test "walk in" applicants against a minimum score and by-pass the register, was considered to be successful and worth expanding. The California State Personnel Board, after giving written and oral examinations to applicants, determines their eligibility and refers them directly to the agencies.

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  • employment icon, source: GAO

    Priority Open Recommendations:

    Department of Labor
    GAO-19-395SP: Published: Apr 3, 2019. Publicly Released: Apr 10, 2019.

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