System for Processing Individual Equal Employment Opportunity Discrimination Complaints:

Improvements Needed

FPCD-76-77: Published: Apr 8, 1977. Publicly Released: Apr 8, 1977.

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Although the Civil Service Commission (CSC) established an extensive system for processing individual discrimination complaints, many aspects of the system need improvement.

At nine federal agencies and departments, the planning and actions taken to make sure that discrimination complaint system objectives are met can be improved in several areas: (1) management commitment; (2) structure within the agency; and (3) determining financial resources required and analyzing staff needs and qualifications. The nine agencies reviewed did not have reliable data on the costs of operating their discrimination complaints systems and governmentwide cost data were not adequate. A variety of problems regarding fairness and impartiality, timeliness, and complaint resolution were noted. Neither CSC nor the agencies reviewed have adequately reviewed and evaluated the discrimination complaint systems. Sound reviews and evaluations were not possible because adequate data were lacking.

Recommendation for Executive Action

  1. Status: Closed

    Comments: Please call 202/512-6100 for additional information.

    Recommendation: The Chairman, CSC, should emphasize that agencies should properly plan and implement their discrimination complaint systems. The Chairman and the heads of the nine agencies reviewed should take action to improve their reviews and evaluations of complaint systems. The Chairman should also develop criteria for and assess the effectiveness and efficiency of agencies' complaint systems that consider qualitative and cost aspects in addition to timeliness consideration.

    Agency Affected:


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