A firm protested a Department of Veterans Affairs (VA) contract award for medical scanner maintenance services, contending that VA: (1) improperly evaluated its bid; and (2) should have awarded it the contract. GAO held that VA: (1) evaluated the bids reasonably and in accordance with the solicitation's specified evaluation scheme; and (2) reasonably awarded the contract to the higher-rated, highe...

Higher- priced offeror for scanner maintenance services where awardee's ability to satisfy solicitation requirements for responding on-site within 2 hours of notification of equipment failure and for repairing scanner so that its downtime did not exceed 8 consecutive working hours was superior to protester's ability to do so. The agency should have awarded it the contract. On the scanner which was...