[Claim for Refund of Freight Damage Offset]

A carrier requested review of the Air Force's offsetting collection for loss and damage to the shipment of a member's household goods, contending that its documentation of damage did not require its signature. GAO held that although the claimant did not sign the rider, the claimant prepared it, and the storage facility's representative signed the agreement, indicating that both parties agreed that the listed items were missing or damaged. Accordingly, the claim was reversed.