Need To Improve Performance Standards For More Efficient Use Of Civilian Production Personnel In The Department Of Defense
B-167982: Published: Dec 29, 1969. Publicly Released: Dec 29, 1969.
- Full Report:
GAO reviewed the performance standards used by the Department of Defense to measure the work production of civilian personnel, focusing on the effectiveness of the development and utilization of standards in contributing to economical and useful management of production of labor.
GAO noted that: (1) the use of invalid standards resulted in significant amounts of idle time in operating a bomb-production line at Yorktown Naval Weapons Station, Virginia; (2) after giving recognition to the corrective action taken by the Navy, over $280,000 a year is still being spent unnecessarily because of overstaffing; (3) no conclusive evidence of overstaffing at the other two locations visited; (4) however, GAO found weaknesses in the development and evaluation of performance standards at all three locations which limited their usefulness in controlling workloads and in ensuring economical and efficient management of labor; and (5) the weaknesses were primarily attributable to shortages in staffing and incomplete training of certain specialists in performance standards at two locations and to an unsuitable plan of standards development at a third location.