The Best FECA Practices Could Raise Productivity if Implemented at All FECA Offices
AFMD-83-72
Published: Sep 27, 1983. Publicly Released: Sep 27, 1983.
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Highlights
GAO conducted a review to identify opportunities for improving productivity in processing federal employees' disability and medical claims under the Federal Employees' Compensation Act (FECA) program.
Recommendations
Recommendations for Executive Action
| Agency Affected | Recommendation | Status |
|---|---|---|
| Department of Labor | The Deputy Under Secretary of Labor should ask the Director of the Office of Workers' Compensation Programs to: (1) act to improve productivity by identifying the best operating practices, implementing them at all offices, and looking for ways to improve even the current best practices; (2) use the actions which GAO identified as a starting point for improvement efforts; and (3) develop productivity and quality measures and goals, use them in conjunction with timeliness measures for tracking performance at district offices, and identify action managers should take. |
Closed – Implemented
Verification consisted of a letter to GAO which contained a description of actions. Further follow-up for accomplishment report purposes would require staff time being applied to assignments judged to have a higher cost improvement payoff.
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Topics
Claims adjudicatorsClaims processingCost effectiveness analysisDisability benefitsMedical expense claimsOffice automationPerformance measuresProductivity in governmentCompensationWord processing