Request for Examination of First-Class Mail Service

GAO examined whether first-class mail service has improved or deteriorated since July 1, 1971, when the postal reorganization provided for in the Postal Reorganization Act became fully effective. GAO found that first-class mail service had been adversely affected by economy measures taken by the Postal Service and had improved since July 1, 1971, but was still not as good as it was during the last half of fiscal year 1969 when the former Post Office Department started publishing comparable quarterly statistics on mail delivery times.