[Decision Concerning Appeal of Claims Group's Denial of Carrier's Claim for Refund]

A carrier claimed a refund of an amount which the Navy set off for damage to a Navy member's household goods, contending that it was not liable, since the: (1) member's agent signed a delivery receipt indicating that no goods were missing; and (2) Navy's notice of loss contradicted the delivery receipt and did not identify specific, itemized exceptions to the receipt. GAO held that the Navy established a prima facie case of carrier liability, since it: (1) did not need to itemize specific exceptions in its notice of loss; and (2) subsequently filed a detailed claim. Accordingly, the claim was denied.