[Information on IRS' Taxpayer Assistance Activities]

GAO reviewed the quality and quantity of the Internal Revenue Service's (IRS) taxpayer assistance activities. Issues were raised concerning: (1) the difficulty taxpayers had understanding IRS forms and publications; (2) changes in the way IRS distributed its staff resources; and (3) the results of a survey of the IRS toll-free telephone assistance system during part of the 1985 filing season.