Skip to main content

IRS’s Efforts to Improve Customer Service and the Taxpayer Experience

Thursday, July 17, 2025
IRS’s Efforts to Improve Customer Service and the Taxpayer Experience

IRS’s Efforts to Improve Customer Service and the Taxpayer Experience

The IRS has a long-standing goal of improving its taxpayer
services and experiences. But many Americans still struggle to connect
with the IRS or report having a bad experience when they do. What is the
IRS doing to improve the taxpayers' experience? We'll learn more from
GAO's Jessica Lucas-Judy.