IRS’s Efforts to Improve Customer Service and the Taxpayer Experience
Thursday, July 17, 2025

IRS’s Efforts to Improve Customer Service and the Taxpayer Experience
The IRS has a long-standing goal of improving its taxpayer
services and experiences. But many Americans still struggle to connect
with the IRS or report having a bad experience when they do. What is the
IRS doing to improve the taxpayers' experience? We'll learn more from
GAO's Jessica Lucas-Judy.
services and experiences. But many Americans still struggle to connect
with the IRS or report having a bad experience when they do. What is the
IRS doing to improve the taxpayers' experience? We'll learn more from
GAO's Jessica Lucas-Judy.