Podcast on Federal Agencies’ Customer Service Efforts

Posted on October 27, 2014

Federal agencies provide many types of services to the public, such as border and airport security and visitor education in national parks and forests. But how do they know that these services are meeting people's needs?

Hear our podcast with Chris Mihm, Managing Director of GAO's Strategic Issues team, who led a recent review of how selected federal agencies evaluate and improve their customer service.

Federal Agencies' Customer Service Efforts