Major Management Challenges and Program Risks:

U.S. Postal Service

OCG-99-21: Published: Jan 1, 1999. Publicly Released: Jan 1, 1999.

Additional Materials:

Contact:

Bernard L. Ungar
(202) 512-4232
contact@gao.gov

 

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

As part of its Performance and Accountability Series, GAO provided information on the major management challenges and program risks facing the Postal Service (USPS).

GAO noted that: (1) USPS has been hampered by long-standing challenges in labor-management relations that, in many instances, resulted from autocratic management styles, adversarial attitudes of employees, unions, and management, and an inappropriate and inadequate performance management system; (2) USPS' continued success will depend heavily on its ability to control operating costs, strengthen internal controls, and ensure the integrity of its services; (3) the USPS has recognized that it needs aggressive cost management and strong and effective internal operating controls to avoid unwarranted costs; (4) however, GAO has reported on the need to control costs and protect postal revenues in several areas; (5) USPS has experienced cost overruns on a number of major capital projects and failed to realize some opportunities to achieve savings; (6) major mailers and the public remain concerned about obtaining quality service at reasonable prices; (7) the USPS has committed to developing reliable indicators of postal performance corresponding to each of its performance goals so that it can track progress and meet the requirements of the Results Act; (8) USPS faces a major challenge in updating its computer systems to correctly identify dates beginning in the year 2000 and thus avoid malfunctions that could disrupt mail delivery; (9) USPS has made progress in addressing postal labor-management relations; (10) in addition, GAO has reported that USPS has made progress in implementing automation designed to improve the efficiency of letter carriers, and USPS has also reported taking steps to tighten internal controls over postal revenues and expenditures; (11) in the area of providing quality service, USPS has reported taking steps to improve mail service for several classes of mail, develop a more complete set of performance measures, and safeguard the integrity of performance data; and (12) USPS has stated that it is assigning a high priority to addressing the year 2000 problem.

Below are the reports in this series:

High-Risk Series: An Update HR-99-1, Jan 1, 1999

Performance and Accountability Series:

Major Management Challenges and Risks: An Executive Summary OCG-99-ES, Feb 1, 1999

Major Management Challenges and Risks: A Governmentwide Perspective OCG-99-1, Jan 1, 1999

Major Management Challenges and Risks: Department of Agriculture OCG-99-2, Jan 1, 1999

Major Management Challenges and Risks: Department of Commerce OCG-99-3, Jan 1, 1999

Major Management Challenges and Risks: Department of Defense OCG-99-4, Jan 1, 1999

Major Management Challenges and Risks: Department of Education OCG-99-5, Jan 1, 1999

Major Management Challenges and Risks: Department of Energy OCG-99-6, Jan 1, 1999

Major Management Challenges and Risks: Department of Health and Human Services OCG-99-7, Jan 1, 1999

Major Management Challenges and Risks: Department of Housing and Urban Development OCG-99-8, Jan 1, 1999

Major Management Challenges and Risks: Department of the Interior OCG-99-9, Jan 1, 1999

Major Management Challenges and Risks: Department of Justice OCG-99-10, Jan 1, 1999

Major Management Challenges and Risks: Department of Labor OCG-99-11, Jan 1, 1999

Major Management Challenges and Risks: Department of State OCG-99-12, Jan 1, 1999

Major Management Challenges and Risks: Department of Transportation OCG-99-13, Jan 1, 1999

Major Management Challenges and Risks: Department of the Treasury OCG-99-14, Jan 1, 1999

Major Management Challenges and Risks: Department of Veterans Affairs OCG-99-15, Jan 1, 1999

Major Management Challenges and Risks: Agency for International Development OCG-99-16, Jan 1, 1999

Major Management Challenges and Risks: Environmental Protection Agency OCG-99-17, Jan 1, 1999

Major Management Challenges and Risks: National Aeronautics and Space Administration OCG-99-18, Jan 1, 1999

Major Management Challenges and Risks: Nuclear Regulatory Commission OCG-99-19, Jan 1, 1999

Major Management Challenges and Risks: Social Security Administration OCG-99-20, Jan 1, 1999

Major Management Challenges and Program Risks: U.S. Postal Service OCG-99-21, Jan 1, 1999

Oct 24, 2014

Oct 20, 2014

Oct 9, 2014

Oct 8, 2014

Oct 2, 2014

Sep 30, 2014

Sep 26, 2014

Sep 25, 2014

Sep 19, 2014

Looking for more? Browse all our products here