Challenge: Insufficient Use of Performance Information
During the past 20 years, more federal managers have collected and reported performance information. However,
managers across government surveyed by GAO have not reported increases in the use of that information in
decision making over time. Timely and high quality performance information and other evidence, such as program
evaluations and research studies, are essential to identify and address complex challenges and pinpoint
improvement opportunities. Performance information and evidence are key to identifying where improvements are
needed (in areas such as collaboration, or program design or delivery) and achieving critical results.
We identified five practices that enhance the use of performance information in decision making. The
strongest driver of the use of performance information was whether federal managers had confidence in that
In addition, agencies are testing various mechanisms—such as pay-for-success, performance partnerships, and
tiered-evidence grants—to build and use evidence to improve results.