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The IRS reported spending about $2.8 billion in FY 2020 on its IT systems for collecting taxes, distributing refunds, and more.
According to the IRS, the five IT systems in our review met most of the performance goals it had set for FYs 2019 and 2020.
The IRS relies extensively on IT systems to collect more than $3 trillion in taxes and distribute over $400 billion in refunds annually. In FY 2020, the IRS expects to spend approximately $3.2 billion on IT investments.
What GAO Found GAO has issued a series of reports in recent years which have identified numerous opportunities for the Internal Revenue Service (IRS) to improve the management of its major acquisitions and operational, or legacy, information technology (IT) investments.
What GAO Found The Internal Revenue Service (IRS) has developed information technology (IT) investment priorities for fiscal year 2016, which support two types of activities—operations and modernization.
What GAO Found Business unit trends. Internal Revenue Service (IRS) total appropriations declined from a high of $12.1 billion in fiscal year 2010 to $11.3 billion in fiscal year 2014, a reduction of about 7 percent.
What GAO Found The Internal Revenue Service (IRS) has made limited progress in improving the reliability and reporting of cost, schedule, and scope performance information–the agency has partially implemented two of GAO's five prior recommendations, but not yet addressed the remaining three (see table)....
What GAO Found The Internal Revenue Services (IRS) existing online services are limited when compared to many other government and private sector organizations. Static web pages make up the majority of www.IRS.gov; however, IRS highlights 18 basic interactive tools from its homepage.
What GAO Found The 2011 Information Reporting and Document Matching (IRDM) cost estimate, used to justify the programs projected budgets of $115 million for fiscal years 2012 through 2016, generally does not meet best practices for reliability.