GAO’s reports and testimonies give Congress, federal agencies, and the public timely, fact-based, non-partisan information that can improve government operations and save taxpayers billions of dollars.
The federal government faces a severe shortage of digital expertise in fields such as artificial intelligence and cybersecurity. A recent report urged establishing a new service academy—similar to the military academies—to train future digital civil servants.
The IRS reported spending about $2.8 billion in FY 2020 on its IT systems for collecting taxes, distributing refunds, and more.
According to the IRS, the five IT systems in our review met most of the performance goals it had set for FYs 2019 and 2020.
Telework is essential to the continuity of federal operations in emergencies—but it also brings added cybersecurity risks. We examined federal agencies' preparedness to support expanded telework during the COVID-19 pandemic.
Over the past few years, the Department of Defense has been updating how it develops and acquires software for its weapon and business IT systems. It established a software acquisition pathway emphasizing rapid delivery and user engagement, for example, through Agile software development.
The Department of Housing and Urban Development relies on outdated IT infrastructure and manual processes to insure a portfolio of single-family mortgages worth over $1 trillion. HUD has made several unsuccessful attempts to modernize its IT.
In 2017, USDA announced a major initiative to provide better customer service to U.S. farmers, ranchers, and foresters by modernizing its IT operations. A key IT project was the 2018 launch of Farmers.gov to provide online self-service applications, like a farm loan eligibility tool.