GAO’s reports and testimonies give Congress, federal agencies, and the public timely, fact-based, non-partisan information that can improve government operations and save taxpayers billions of dollars.
The Veterans Benefits Administration has over 9,000 claims processors for disability compensation. In 2019, VBA processed over 1.4 million claims and provided $88 million in benefits to veterans with disabilities.
Nearly 5 million veterans have a disability connected to their service, and many face challenges finding jobs as a result. VA’s Vocational Rehabilitation and Employment program helps veterans prepare for, find, and keep a job, usually with help from a counselor who prepares an employment plan.
As shown below, many federal employees are eligible to retire. As they do, agencies need to hire people with the right skills—not just replace those who leave. To recruit and retain a skilled workforce, the federal pay system may need to be reexamined.
The Veterans Health Administration is facing key human capital challenges that hamper its ability to effectively serve veterans—including skills gaps within medical centers’ HR offices and inadequate training for HR staff.
What GAO Found The Department of Veterans Affairs (VA) performs key information technology (IT)-related functions, such as leadership, strategic planning, systems development and acquisition, and systems operations and maintenance, largely through its centralized Office of Information & Technology...
What GAO Found GAO found that there is substantial federal funding for health care workforce training programs but that obtaining comprehensive information about the scope of such programs is challenging.