GAO’s reports and testimonies give Congress, federal agencies, and the public timely, fact-based, non-partisan information that can improve government operations and save taxpayers billions of dollars.
Across the federal government, 45 programs provide servicemembers, veterans, spouses, and dependents with help establishing civilian careers, including education and employment services.
The programs frequently provided similar services to similar populations.
About 200,000 servicemembers transition to civilian life each year, according to DOD. Some veterans may struggle to find civilian employment. For example, a veteran may not know how his or her military training could apply to a civilian job.
Noncitizens who serve in the U.S. military may be eligible for citizenship. If a noncitizen veteran violates immigration law, Immigration and Customs Enforcement may seek to remove the veteran from the country.
What GAO Found The United States Coast Guard (Coast Guard), which is overseen by the Department of Homeland Security (DHS), lacks complete or reliable data on participation in the Transition Assistance Program (TAP), designed to assist servicemembers returning to civilian life.
What GAO Found GAO reviewed the customer service standards at Customs and Border Protection (CBP), Forest Service, Federal Student Aid (FSA), the National Park Service (NPS), and two services in the Veterans Benefits Administration (VBA)—disability compensation and Veterans' Group Life Insurance (VGLI)....
What GAO FoundGAO found that the GEAR framework generally addresses previously identified key practices for effective performance management, such as aligning individual performance expectations with organizational goals, but refinements could improve future government-wide implementation.
What GAO FoundFederal agency assessments of the performance of information technology (IT) investments in operations and maintenance (O&M)--commonly referred to as operational analyses (OAs)--vary significantly.
What GAO FoundCertain protections under the Servicemembers Civil Relief Act (SCRA) only apply to those servicemembers who obtained mortgages prior to becoming active duty, but at least 15,000 instances of financial institutions failing to properly reduce servicemembers mortgage interest rates and over...
What GAO FoundWhile the eight agencies GAO reviewedthe Departments of Agriculture, Commerce, Defense, Homeland Security, Justice, Labor, and Veterans Affairs, and the Environmental Protection Agencyvaried in the extent to which their cost-estimating policies and procedures addressed best practices,...