GAO’s reports and testimonies give Congress, federal agencies, and the public timely, fact-based, non-partisan information that can improve government operations and save taxpayers billions of dollars.
Federal agencies have increasingly relied on contact centers--centers handling inquiries via multiple channels such as telephone, Web page, e-mail, and postal mail--as a key means of communicating with the public. Many of these centers are contractor-operated.
Mail is a morale booster for troops fighting overseas and for their families at home. More than 65 million pounds of letters and parcels were delivered to troops serving in Operation Iraqi Freedom in 2003 and problems with prompt and reliable mail delivery surfaced early in the conflict.
Concerned with the time, money, and resources that the federal government expends servicing its vehicle and engine fleet, the Senate Committee on Environment and Public Works asked GAO to compile information on the government's use of engine lubricating oil.
Pursuant to a legislative requirement, GAO reviewed PricewaterhouseCoopers' (PwC) assessment of the performance, efficiency, and effectiveness of the Office of National Drug Control Policy's (ONDCP) operations, focusing on whether: (1) ONDCP performs its statutory and regulatory responsibilities in an...
The major issues associated with managing the Federal work force are outlined based on the audit plans of the GAO Federal Personnel and Compensation Division. The Federal Government employs about 2.8 million civilians and 2 million active duty military personnel.