GAO’s reports and testimonies give Congress, federal agencies, and the public timely, fact-based, non-partisan information that can improve government operations and save taxpayers billions of dollars.
The Coast Guard took steps to protect its staff from COVID-19, including expanding telework. As staff continue using this flexibility, the Coast Guard needs to ensure staff are following telework policies—now, and going forward.
The Department of Homeland Security has had low employee morale and low employee engagement—an employee's sense of purpose and commitment—since it began operations in 2003. Greater employee engagement results in better performance, studies show.
What GAO Found The U.S. Secret Service (Secret Service) Chief Information Officer (CIO) fully implemented 11 of 14 selected information technology (IT) oversight responsibilities, and partially implemented the remaining 3.
Twenty-two agencies—several with major management challenges—combined to form the Department of Homeland Security in 2003. Since then, DHS has often struggled to build a cohesive, effective department, and its management has remained on our High Risk list.
What GAO Found As GAO reported in its 2015 high-risk update report earlier this month, the Department of Homeland Security's (DHS) efforts to strengthen and integrate its management functions have resulted in the department meeting two and partially meeting three of GAO's criteria for removal from the...
What GAO Found The Department of Homeland Security (DHS) has processes to evaluate training, track resources, and assess leader development. However, various actions could better position the department to maximize the impact of its training efforts.
What GAO Found In September 2012, GAO reported that Department of Homeland Security (DHS) employees identified having lower average morale than the average for the rest of the federal government, but morale varied across components.