GAO’s reports and testimonies give Congress, federal agencies, and the public timely, fact-based, non-partisan information that can improve government operations and save taxpayers billions of dollars.
The federal government relies on commercial credit agencies to help verify the identities of people who apply for benefits online—such as asking personal questions from credit files. However, the 2017 Equifax data breach has raised questions about this practice.
The Social Security Administration (SSA) needs to identify strengths and weaknesses within its agencywide operational and managerial capabilities to enable the delivery of high-quality customer service in the face of increases in both workloads and in the number of retirements from its experienced workforce....
GAO reviewed the Social Security Administration's (SSA) fiscal year 2000 performance report and fiscal year 2002 performance plan to assess SSA's progress in achieving five key outcomes important to the agency's mission.