GAO’s reports and testimonies give Congress, federal agencies, and the public timely, fact-based, non-partisan information that can improve government operations and save taxpayers billions of dollars.
What GAO FoundThe five selected agencies GAO reviewed are either exploring or taking actions such as increasing "telework" participation and implementing a "hoteling" program--which means that employees give up their individual, permanent space and use shared, nonpermanent workspaces when they are in...
The federal government has set a goal of providing service to the public that matches or exceeds that of the private sector. Executive Order 12862 (September 11, 1993) and a related 1995 memorandum require agencies to post customer service standards and report results to customers.
The importance and widespread use of federal information makes its accuracy imperative. The Information Quality Act (IQA) required that the Office of Management and Budget (OMB) issue guidelines to ensure the quality of information disseminated by federal agencies by fiscal year 2003.
This report, part of GAO's performance and accountability series, provides an overview of management challenges and program risks facing the federal government. The series also contains 21 separate reports on individual agencies.