GAO’s reports and testimonies give Congress, federal agencies, and the public timely, fact-based, non-partisan information that can improve government operations and save taxpayers billions of dollars.
Consumer advocates, airlines, and others raised concerns about how the Department of Transportation enforces aviation consumer protection laws and regulations. This includes protection from unfair and deceptive practices, discrimination on the basis of disability, and other harms.
Hundreds of millions of passengers expect airlines to get them to their destination smoothly. Sometimes, these travel plans can go awry.
This testimony draws on our airline consumer protection work since 2017.
Airlines’ performance generally improved from 2008 through 2017.
Not having a wheelchair-accessible restroom on a plane can make flying difficult for people with reduced mobility. For decades the Department of Transportation has required wheelchair-accessible restrooms on planes with two aisles, but not on those with one.
Remember when a passenger was forcibly removed from an overbooked flight? Recent customer service issues like this have prompted Congress to question if the Department of Transportation is doing enough to protect passengers.
What GAO Found The Federal Aviation Administration's (FAA) Air Traffic Organization completed Safety Management System (SMS) implementation in 2010, and five other FAA organizations are implementing it now.
What GAO Found According to studies, the United States in 2012 provided less commercial space launch indemnification for third party losses than China, France, and Russia. These countries put no limit on the amount of government indemnification coverage which in the U.S.
The U.S. Department of Transportation's (DOT) Disadvantaged Business Enterprise (DBE) program aims to increase the participation of small businesses owned and controlled by socially and economically disadvantaged individuals--known as DBEs--in highway contracting. In 2009, U.S.
Flight delays and cancellations are disruptive and costly for passengers, airlines, and the economy. Long tarmac delays have created hardships for some passengers. To enhance passenger protections in the event of flight disruptions, the U.S.