GAO’s reports and testimonies give Congress, federal agencies, and the public timely, fact-based, non-partisan information that can improve government operations and save taxpayers billions of dollars.
Federal agencies have increasingly relied on contact centers--centers handling inquiries via multiple channels such as telephone, Web page, e-mail, and postal mail--as a key means of communicating with the public. Many of these centers are contractor-operated.
The Secretary of the Treasury, in coordination with the Director of the Office of Management and Budget (OMB), is required to annually prepare and submit audited financial statements of the U.S. government to the President and the Congress.
In accordance with the President's Management Agenda, the Office of Management and Budget (OMB) has sponsored initiatives to promote electronic government--the use of information technology, such as Web-based Internet applications, to enhance government services.
In fiscal year 2004 federal spending on service contracts grew to over $189 billion governmentwide. This growth, along with cuts in the acquisition workforce and increases in high-dollar procurement actions, creates a challenging environment.
Pursuant to a congressional request, GAO provided information on the implementation of the Federal Activities Inventory Reform (FAIR) Act of 1998, focusing on: (1) the overall initial implementation of the FAIR Act; (2) the clarity and understandability of five agencies' FAIR Act inventories; (3) the...
Pursuant to a congressional request, GAO provided information on the training of the acquisition workforce in certain federal civilian departments and agencies, focusing on whether: (1) the General Services Administration (GSA) and the Department of Veterans Affairs (VA) had assurance that their acquisition...