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Federal agencies' efforts to acquire IT have often cost more than expected, taken longer, and produced systems that failed to perform. IT acquisitions and operations management has been on our High Risk List since 2015.
Each year, GAO identifies and reports on federal agency programs with fragmented, overlapping, or duplicative goals or activities and ways to reduce costs or enhance revenue.
Our 10th annual report identifies 168 new actions that Congress and agencies could take to improve operations.
DOD operates commissaries (grocery stores) and exchanges (retail stores) that sell products to servicemembers, their families, and retirees.
DOD wants to consolidate the four organizations that operate commissaries and exchanges into a single organization, to eliminate redundancies and save money.