GAO’s reports and testimonies give Congress, federal agencies, and the public timely, fact-based, non-partisan information that can improve government operations and save taxpayers billions of dollars.
The Coast Guard took steps to protect its staff from COVID-19, including expanding telework. As staff continue using this flexibility, the Coast Guard needs to ensure staff are following telework policies—now, and going forward.
The Department of Homeland Security has had low employee morale and low employee engagement—an employee's sense of purpose and commitment—since it began operations in 2003. Greater employee engagement results in better performance, studies show.
FEMA deployed thousands of staff to respond to multiple large-scale disasters in 2017 and 2018.
FEMA’s processes are intended to identify staff qualifications and skills, and use this information to deploy personnel.
In 2018, the administration released its government-wide reform plan aimed at making the federal government more efficient and effective. The Office of Management and Budget oversees the proposals with support from other lead agencies.
What GAO Found The U.S. Secret Service (Secret Service) Chief Information Officer (CIO) fully implemented 11 of 14 selected information technology (IT) oversight responsibilities, and partially implemented the remaining 3.
Twenty-two agencies—several with major management challenges—combined to form the Department of Homeland Security in 2003. Since then, DHS has often struggled to build a cohesive, effective department, and its management has remained on our High Risk list.
What GAO Found The Federal Protective Service (FPS)—which protects about 9,500 federal facilities—developed a Strategic Human Capital Plan ( Plan ) and engaged in related efforts that generally align with most key principles GAO identified for strategic workforce planning.
What GAO Found The Department of Homeland Security's (DHS) Federal Emergency Management Agency (FEMA) is taking steps to address various long-standing workforce management challenges identified by GAO.
What GAO Found As GAO reported in its 2015 high-risk update report earlier this month, the Department of Homeland Security's (DHS) efforts to strengthen and integrate its management functions have resulted in the department meeting two and partially meeting three of GAO's criteria for removal from the...