GAO’s reports and testimonies give Congress, federal agencies, and the public timely, fact-based, non-partisan information that can improve government operations and save taxpayers billions of dollars.
The Federal Communications Commission uses the Electronic Comment Filing System to receive public comments about proposed regulation changes.
In May 2017, a surge of more than 22 million comments disrupted the system making it unavailable.
The U.S. Postal Service has over 31,000 retail facilities—a network reaching into almost every community in the nation. As demand for some mail products has declined, USPS has been unable to cover its costs as it is required to do—putting it on our High Risk list.
Emergency alerts can provide lifesaving information. FEMA manages the Integrated Public Alert and Warning System, allowing public safety agencies to send alerts to cell phones, radios, and TVs during natural disasters or other emergencies.
What GAO Found The National Highway Traffic Safety Administration's (NHTSA) National 911 Program's most recent national survey on Next Generation 911 (NG911) implementation indicated that about half of states were in some phase of transition to NG911 in 2015, but that state and local progress varied.
What GAO Found The First Responder Network Authority (FirstNet) has conducted key efforts to establish the network, namely releasing the request for proposal (RFP) for the network and awarding the network contract to AT&T.
What GAO Found As the nation's telecommunications systems transition from legacy telephone networks to Internet Protocol (IP)-based networks, telecommunications carriers can face challenges during times of crisis that affect end users' ability to call 911 and receive emergency communications.
What GAO FoundSince 2009, the Federal Emergency Management Agency (FEMA) has taken actions to improve the capabilities of the Integrated Public Alert and Warning System (IPAWS) and to increase federal, state, and local capabilities to alert the public, but barriers remain to fully implementing an integrated...
What GAO FoundThe network providers and equipment manufacturers GAO spoke with reported taking steps in their security plans and procurement processes to ensure the integrity of parts and equipment obtained from foreign sources.