GAO’s reports and testimonies give Congress, federal agencies, and the public timely, fact-based, non-partisan information that can improve government operations and save taxpayers billions of dollars.
Pursuant to a congressional request, GAO evaluated the Customs Service's efforts to address its year 2000 computing problem, focusing on whether Customs has established effective management structures and processes for managing and reporting on key aspects of its Year 2000 program.
Pursuant to a congressional request, GAO reviewed the Customs Service's enterprise information systems architecture, focusing on determining whether: (1) the architecture is complete; and (2) Customs has processes and procedures to enforce compliance with the architecture.
The method the U.S. Customs Service uses to allocate inspectors to ports-of-entry has created staffing inconsistencies and the potential for their inefficient use. Although Customs has been aware of these shortcomings for many years, only recently have efforts been made to correct the problem.