GAO’s reports and testimonies give Congress, federal agencies, and the public timely, fact-based, non-partisan information that can improve government operations and save taxpayers billions of dollars.
The U.S. Postal Service has over 31,000 retail facilities—a network reaching into almost every community in the nation. As demand for some mail products has declined, USPS has been unable to cover its costs as it is required to do—putting it on our High Risk list.
In fiscal year 2019, agencies across government made an estimated $175 billion in improper payments—payments that should not have been made or were made in the incorrect amount. But this total comes from individual agency estimates, which aren’t all reliable.
In fiscal year 2019, our work yielded a record $214.7 billion in financial benefits, a return of about $338 for every dollar invested in us. We also identified 1,418 other benefits that led to better services for the American people and other improvements across government.
People are the federal government's most valuable asset. Studies of private and public sector organizations have shown that high-performing organizations value and invest in their employees--human capital--and align their "people policies" to support organizational performance goals.