GAO’s reports and testimonies give Congress, federal agencies, and the public timely, fact-based, non-partisan information that can improve government operations and save taxpayers billions of dollars.
When travel plans go awry, airline passengers may take out their frustrations on customer service agents. We surveyed 104 customer service agents. About half said passengers had verbally threatened them and 10% said passengers had physically assaulted them in the past year.
What GAO Found The Transportation Security Administration (TSA), within the Department of Homeland Security (DHS), requires that before airport operators issue credentials to applicants seeking unescorted access to secure areas of an airport, the applicant must be vetted in accordance with TSA requirements,...
What GAO Found Since 2009, Secure Flight has changed from a program that identifies passengers as high risk solely by matching them against the No Fly and Selectee Lists to one that assigns passengers a risk category: high risk, low risk, or unknown risk.
What GAO FoundThe cruise industry and federal agencies have implemented 11 of 15 Cruise Vessel Security and Safety Act (CVSSA) provisions, but implementation of 4 provisions requires the development of regulations and policy, and is underway.
What GAO FoundGAO earlier reported that unmanned aircraft systems (UAS) could not meet the aviation safety requirements developed for manned aircraft and posed several obstacles to operating safely and routinely in the national airspace system.
What GAO FoundNonfederal government entities have varying roles and responsibilities under three TSA transportation worker credentialing programs we reviewed--the Transportation Worker Identification Credential program (TWIC) for maritime workers; the Hazardous Materials Endorsement program (HME) for...