GAO’s reports and testimonies give Congress, federal agencies, and the public timely, fact-based, non-partisan information that can improve government operations and save taxpayers billions of dollars.
The federal government faces a severe shortage of digital expertise in fields such as artificial intelligence and cybersecurity. A recent report urged establishing a new service academy—similar to the military academies—to train future digital civil servants.
In 2017, USDA announced a major initiative to provide better customer service to U.S. farmers, ranchers, and foresters by modernizing its IT operations. A key IT project was the 2018 launch of Farmers.gov to provide online self-service applications, like a farm loan eligibility tool.