Recommendations Database

Jump To:

As of January 31, 2023, there are 4842 open recommendations that still need to be addressed. 473 of these are priority recommendations, those that we believe warrant priority attention. Learn more about our priority designation on our Recommendations page.

Search for open recommendations by agency, topic, subject, or keyword/phrase below, or view all open recommendations by agency.

Skip to main search results
Clear All Filters
1 - 6 of 6 Recommendations, including 0 Priority Recommendations

COVID-19: Federal Air Marshal Service Should Document Its Response to Cases and Facilitate Access to Testing

Show
2 Open Recommendations
Agency Recommendation Status
Office of Law Enforcement - Federal Air Marshal Service The Executive Assistant Administrator/Director of FAMS should ensure that FAMS officials consistently document steps taken to implement agency protocols following identification of employees with COVID-19. (Recommendation 1)
Open

In June 2021, we found that FAMS was not consistently documenting its implementation of protocols in response to cases of COVID-19 among the workforce. DHS concurred with our recommendation to ensure that steps were documented, stating that officials would develop and implement a formal reporting process across headquarters and field offices. According to FAMS officials, in summer 2021, they developed a COVID-19 tracking tool they intended to use to document the steps taken in response to cases of COVID-19 among employees. In December 2021, FAMS officials told us they were reviewing the tool

Office of Law Enforcement - Federal Air Marshal Service The Executive Assistant Administrator/Director of FAMS should routinely facilitate employee access to COVID-19 testing. (Recommendation 2)
Open

In June 2021, we found that FAMS did not routinely facilitate employee access to COVID-19 testing and DHS concurred with our recommendation to do so. Specifically, DHS officials stated that they planned to provide information to employees regarding COVID-19 testing locations, and ensure that employees deployed away from home have the necessary assistance to obtain testing. In December 2021, FAMS officials told us they had taken various steps to communicate with employees about access to testing, but, as of September 2022, they had not provided us with requested documentation of these efforts

Aviation Security: Federal Air Marshal Service Has Taken Steps to Address Workforce Issues, but Additional Actions Needed

Show
4 Open Recommendations
Agency Recommendation Status
Office of Law Enforcement - Federal Air Marshal Service The Executive Assistant Administrator / Director of FAMS should take steps to reaffirm and strengthen efforts to prevent discrimination by, for example, updating and following through on its 2012 action plan and renewing leadership commitment to the plan's goals. (Recommendation 6)
Open – Partially Addressed

DHS concurred with this recommendation and FAMS officials have told us and provided documentation demonstrating that FAMS has since taken several steps intended to reaffirm and strengthen their efforts to prevent discrimination. For example, in 2020, three FAMS executives and managers joined TSA's 9-person Inclusion Action Committee with the goal of building a more inclusive and diverse TSA workforce. In fall 2020, this committee surveyed TSA employees and held listening sessions to inform a Diversity and Inclusion Roadmap to identify and implement solutions and ensure efforts are sustained

Office of Law Enforcement - Federal Air Marshal Service The Executive Assistant Administrator / Director of FAMS should identify and utilize a suitable system that provides information about air marshals' medical qualification status. (Recommendation 1)
Open

DHS concurred with this recommendation and in January 2021, FAMS officials stated that they had secured funding to develop a case management software system to track this information. In November 2022, FAMS officials told us that FAMS had hired a vendor to develop a system to track air marshals' medical qualification status. However, they told us the development of the system had been delayed due to an administrative issue and the vendor cannot provide an estimated date for completion. To fully address this recommendation, FAMS will need to implement and use a system that provides information

Office of Law Enforcement - Federal Air Marshal Service The Executive Assistant Administrator / Director of FAMS should develop and implement a plan to assess the health and fitness of the FAMS workforce as a whole, including trends over time. (Recommendation 2)
Open

DHS concurred with this recommendation and in January 2020, DHS officials stated that FAMS had established a team to develop a plan for assessing workforce health and wellness issues. As of November 2022, FAMS officials reported that they had developed and implemented some elements of a plan. Specifically, in 2021, FAMS hired a clinical psychologist who has conducted outreach to the FAMS workforce to identify physical and mental health issues. Also in 2021, FAMS launched a workforce survey to identify job stressors affecting the general overall wellness of federal air marshals. The clinical

Office of Law Enforcement - Federal Air Marshal Service The Executive Assistant Administrator / Director of FAMS should identify and implement a means to monitor the extent to which air marshals' actual shifts and rest hours are consistent with scheduling guidelines. (Recommendation 3)
Open

DHS concurred with this recommendation and in January 2020, DHS officials stated that FAMS would begin tracking air marshals' actual work hours and examine the extent to which air marshals' actual and scheduled hours vary. This information could be helpful, for example, in assessing air marshals' schedule predictability. However, to address the intent of this recommendation, FAMS would need to monitor the extent that air marshals' actual work and rest hours are consistent with FAMS's scheduling guidelines. In November 2022, FAMS officials provided examples of a weekly report they routinely

Have a Question about a Recommendation?

For questions about a specific recommendation, contact the person or office listed with the recommendation. For general information about recommendations, contact GAO's Audit Policy and Quality Assurance office at (202) 512-6100 or apqa@gao.gov.