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As of January 31, 2023, there are 4839 open recommendations that still need to be addressed. 470 of these are priority recommendations, those that we believe warrant priority attention. Learn more about our priority designation on our Recommendations page.

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1 - 2 of 2 Recommendations, including 0 Priority Recommendations

Aviation Consumer Protection: Increased Transparency Could Help Build Confidence in DOT's Enforcement Approach

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2 Open Recommendations
Agency Recommendation Status
Office of Aviation Consumer Protection The Assistant General Counsel should provide additional information on the process OACP uses to investigate potential consumer protection violations, to assess risk, and to pursue enforcement actions and establish a timeframe for doing so. Such transparency could be provided through the handbook that OACP is currently drafting or through other public means such as providing additional information on its website. (Recommendation 1)
Open

The Department concurred. As of September 2022, OACP plans to develop a method to provide greater transparency of OACP's investigation and enforcement process by December 31, 2022.

Office of Aviation Consumer Protection The Assistant General Counsel should take steps to provide transparency and clarity into the results of OACP's enforcement of consume including investigations that do not result in a consent order. Such information could be aggregated data about cases, investigations, or warning letters. (Recommendation 2)
Open

The Department concurred. As of September 2022, OACP plans to develop a system to provide more transparency and clarity into the results of its consumer protection enforcement actions by December 31, 2022.

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