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As of January 31, 2023, there are 4842 open recommendations that still need to be addressed. 473 of these are priority recommendations, those that we believe warrant priority attention. Learn more about our priority designation on our Recommendations page.

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1 - 5 of 5 Recommendations, including 0 Priority Recommendations

National Labor Relations Board: Meaningful Performance Measures Could Help Improve Case Quality, Organizational Excellence, and Resource Management

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5 Open Recommendations
Agency Recommendation Status
National Labor Relations Board The Board and General Counsel of NLRB should develop objective and quantifiable performance measures, with associated target levels of performance, for quality under Goals 1 and 2 (timeliness and quality for unfair labor practice and representation cases), and track and report performance results in the annual Performance and Accountability Reports. (Recommendation 1)
Open

NLRB agreed with this recommendation. NLRB's 2022-2026 Strategic Plan included language for case quality, which had not been included in the prior plan. However, that language was not clearly objective or quantifiable, and did not include associated target levels for performance of quality under goals 1 and 2. We will consider closing this recommendation when NLRB establishes appropriate measures and targets.

National Labor Relations Board The Board and General Counsel should develop objective and quantifiable performance measures, with associated target levels of performance, for Goal 4 (resource management) and track and report performance results in the annual Performance and Accountability Reports. (Recommendation 3)
Open

NLRB agreed with this recommendation. The agency highlighted actions it has taken to address it, such as by putting new key measures in place to prevent large unobligated balances. We will monitor the progress of NLRB's efforts.

National Labor Relations Board The Board and General Counsel should develop mechanisms to ensure that the quality review of case files is conducted in a manner consistent with agency guidance, such as ensuring that quality review memoranda are issued and that critical errors are tracked and addressed. (Recommendation 4)
Open

NLRB agreed with this recommendation. In May 2022, the agency stated that it will ensure that it provides timely quality review documentation. GAO will obtain additional documentation on the new process and evaluate whether to close this recommendation.

National Labor Relations Board The Board and General Counsel should, in collaboration with employees and NLRB unions, evaluate performance pressure on personnel and make resource adjustments as necessary. (Recommendation 5)
Open

NLRB agreed with this recommendation. The agency said it is evaluating staffing needs through its regional offices and has begun to address those concerns. For example, NLRB stated that it adjusted its fiscal year 2021 operating plan to fund additional positions. We will consider closing this recommendation when NLRB completes these efforts.

National Labor Relations Board The Board and General Counsel should develop mechanisms to improve communication with key internal stakeholders, such as the NLRB unions, to increase transparency and collaboration in implementing agency policies. (Recommendation 6)
Open

NLRB agreed with this recommendation. The agency stated that it has taken steps to reestablish more collaborative relationships with both NLRB unions, and sought feedback from internal stakeholders on how to improve communication. We will monitor the progress of NLRB's efforts to develop mechanisms to improve communication.

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For questions about a specific recommendation, contact the person or office listed with the recommendation. For general information about recommendations, contact GAO's Audit Policy and Quality Assurance office at (202) 512-6100 or apqa@gao.gov.