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As of January 31, 2023, there are 4839 open recommendations that still need to be addressed. 470 of these are priority recommendations, those that we believe warrant priority attention. Learn more about our priority designation on our Recommendations page.

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Medicare Telehealth: Actions Needed to Strengthen Oversight and Help Providers Educate Patients on Privacy and Security Risks

1 Open Recommendations
Agency Recommendation Status
HHS Office for Civil Rights OCR should provide additional education, outreach, or other assistance to providers to help them explain the privacy and security risks to patients in plain language when using video telehealth platforms to provide telehealth services. (Recommendation 4)

HHS noted in its agency comments that OCR issued two guidance documents in June 2022 relating to uses of audio-only telehealth consistent with the HIPAA Rules, as well as the privacy and security of health information when using a cell phone or tablet. However, these telehealth guidance documents do not address key components of our recommendation. HHS also noted that OCR plans to develop additional guidance for providers regarding telehealth and will include information to help providers explain privacy and security risks to individuals in plain language. Given the extension of many

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