Recommendations Database

Jump To:

As of January 31, 2023, there are 4842 open recommendations that still need to be addressed. 473 of these are priority recommendations, those that we believe warrant priority attention. Learn more about our priority designation on our Recommendations page.

Search for open recommendations by agency, topic, subject, or keyword/phrase below, or view all open recommendations by agency.

Skip to main search results
Clear All Filters
1 - 20 of 183 Recommendations, including 13 Priority Recommendations
Want to download a list of recommendations that includes agency with subgroups?

Veterans Benefits: VA Could Enhance Outreach for Its Solid Start Program by Increasing Collaboration with Veterans Organizations

Show
1 Open Recommendations
Agency Recommendation Status
Department of Veterans Affairs The VA's Under Secretary for Benefits should collaborate with veterans organizations, such as VSOs, in identifying and addressing any outreach gaps, and assessing Solid Start outreach strategies for hard-to-reach groups of veterans.
Open

VA agreed with this recommendation. The agency plans to collaborate with veterans organizations, such as VSOs, to implement it, with an estimated completion date of March 31, 2023. We will consider closing this recommendation when the agency completes these efforts.

Veterans Health Care: VA Actions Needed to Ensure Timely Scheduling of Specialty Care Appointments

Show
3 Open Recommendations
Agency Recommendation Status
Department of Veterans Affairs The Undersecretary for Health should develop a timeliness standard for the number of days within which veterans' appointments with VHA facility providers should occur. (Recommendation 1)
Open

When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Department of Veterans Affairs The Undersecretary of Health should conduct a comprehensive analysis of appointment scheduling data from all VAMCs to determine whether the community care timeliness standards are achievable and revise them as necessary. (Recommendation 2)
Open

When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Department of Veterans Affairs The Undersecretary of Health should require referring providers and RCT clinical reviewers to complete the role-based Referral Coordination Initiative training that VHA developed and track completion of the training to ensure familiarity with its updated scheduling process for VHA facility and community care appointments. (Recommendation 3)
Open

When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Information Management: Agencies Need to Streamline Electronic Services

Show
1 Open Recommendations
Agency Recommendation Status
Department of Veterans Affairs The Secretary of Veterans Affairs should establish a reasonable time frame for when the Department of Veterans Affairs will be able to accept remote identity proofing with authentication, digitally accept access and consent forms from individuals who were properly identity proofed and authenticated, and post access and consent forms on the department's privacy program website. (Recommendation 8)
Open

When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

VA Nursing Home Care: Opportunities Exist to Enhance Oversight of State Veterans Homes

Show
4 Open Recommendations
Agency Recommendation Status
Department of Veterans Affairs The Under Secretary of Health should develop a plan to ensure the data system it is currently developing has the capabilities to aggregate and analyze state veterans home data by multiple units of measurement, including by state and home, and across survey years. (Recommendation 1)
Open

When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Department of Veterans Affairs The Under Secretary of Health should implement a process for consistently following up with state veterans homes that have not implemented their corrective active plans by the agreed upon dates. (Recommendation 2)
Open

When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Department of Veterans Affairs The Under Secretary of Health should identify additional enforcement actions that would help ensure state veterans home compliance with quality standards and seek legislative authority to implement those actions, as appropriate. (Recommendation 3)
Open

When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Department of Veterans Affairs The Under Secretary of Health should ensure GEC's centralization efforts align with VA's policies for national policy management, such as by issuing an interim notice to communicate the oversight changes to all stakeholders and pursuing the expeditious formalization of the new oversight in official directives and regulations. (Recommendation 4)
Open

When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Veterans Community Care Program: VA Needs to Strengthen Its Oversight and Improve Data on Its Community Care Network Providers

Show
2 Open Recommendations
Agency Recommendation Status
Department of Veterans Affairs The Undersecretary for Health should ensure that Community Care Network contractors report complete claims data when calculating performance against VA's network adequacy standards. In cases where VA has made agreements with the contractors to exclude certain claims, those reasons should be clearly documented by VA. (Recommendation 1)
Open

When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Department of Veterans Affairs The Undersecretary for Health should review its processes for monitoring the accuracy and completeness of contractor-submitted provider data in PPMS and implement strategies under current or future contracts to increase the accuracy of provider information stored in PPMS. For example, VA could require the contractors to use proactive processes to ensure data accuracy. (Recommendation 2)
Open

When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Veterans Employment: Promising VA Technology Education Pilot Would Benefit from Better Outcome Measures and Plans for Improvement

Show
6 Open Recommendations
Agency Recommendation Status
Department of Veterans Affairs The Secretary of VA should require training providers to inform VA of the reasons why veterans drop out of the VET TEC program. (Recommendation 1)
Open

VA agreed in principle with this recommendation. VA noted that it requires training providers to submit a change in enrollment status in VA's online enrollment system, at which point a training provider can complete a field in the system that includes six pre-populated reasons for terminating a veteran's enrollment prior to course completion related to unsatisfactory attendance, conduct, or academic progress. VA acknowledged that there may be additional reasons why a veteran might drop out of VET TEC that are not captured in this field. VA further noted that training providers are required to

Department of Veterans Affairs The Secretary of VA should adjust the terminology it uses to describe its current employment rate calculation to clarify that the calculation is not measuring the employment rate but is instead measuring employment at a specific payment milestone. (Recommendation 2)
Open

VA agreed with this recommendation. We will monitor the agency's progress to implement it.

Department of Veterans Affairs The Secretary of VA should develop an employment rate calculation consistent with standard approaches used by government or industry entities. (Recommendation 3)
Open

VA neither agreed nor disagreed with this recommendation. Agency officials stated that VA plans to conduct an environmental scan of employment rate calculations used in similar programs to determine whether it should develop such a calculation for VET TEC. VA further stated that the employment rate measures highlighted in our report exclude certain populations and are, therefore, not comparable to VET TEC. However, as noted in the report, these measures are comparable. For example, while the Council on Integrity in Results Reporting (CIRR) excludes individuals who did not intend to find

Department of Veterans Affairs The Secretary of VA should use available data, determine what additional data are needed to fully inform VET TEC employment outcomes, and develop concrete time frames for collecting and reporting these data. (Recommendation 4)
Open

VA agreed with this recommendation. We will monitor the agency's progress to implement it.

Department of Veterans Affairs The Secretary of VA should establish time frames for addressing actions it has identified for improving VET TEC. (Recommendation 5)
Open

VA agreed with this recommendation. We will monitor the agency's progress to implement it.

Department of Veterans Affairs The Secretary of VA should identify and document a single set of clear, measurable objectives for the VET TEC program. (Recommendation 6)
Open

VA agreed with this recommendation. We will monitor the agency's progress to implement it.

Higher Education: VA Could Improve Support for Veterans Pursuing STEM Degrees

Show
3 Open Recommendations
Agency Recommendation Status
Department of Veterans Affairs The Secretary of Veterans Affairs should clarify in its outreach materials and on its webpage that the Rogers STEM scholarship does not include all the benefits provided by the Post-9/11 GI Bill. (Recommendation 1)
Open

VA agreed with this recommendation and stated it would review its outreach materials. We will monitor VA's progress on this effort.

Department of Veterans Affairs The Secretary of Veterans Affairs should clearly communicate the status of the application, next steps, and timeframes for the final application decision in its interim letters to Rogers STEM scholarship applicants. (Recommendation 2)
Open

VA agreed with this recommendation and said it would, among other things, review its outreach materials and update its letters to applicants. We will monitor VA's progress on these efforts.

Department of Veterans Affairs The Secretary of Veterans Affairs should clearly communicate in its letter denying a Rogers STEM scholarship whether the applicant may be eligible in the future and how to proceed. (Recommendation 3)
Open

VA agreed with this recommendation and said it would update its letters to applicants, among other things. We will monitor VA's progress on this effort.

Note: the list of open recommendations for the last report may continue on the next page.

Have a Question about a Recommendation?

For questions about a specific recommendation, contact the person or office listed with the recommendation. For general information about recommendations, contact GAO's Audit Policy and Quality Assurance office at (202) 512-6100 or apqa@gao.gov.