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As of January 31, 2023, there are 4842 open recommendations that still need to be addressed. 473 of these are priority recommendations, those that we believe warrant priority attention. Learn more about our priority designation on our Recommendations page.

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Veterans Health Administration: Management Attention Is Needed to Address Systemic, Long-standing Human Capital Challenges

1 Open Recommendations
1 Priority
Agency Recommendation Status
Assistant Secretary for Human Resources and Administration
Priority Rec.
This is a priority recommendation.
To accelerate efforts to develop a modern, credible, and effective performance management system the Assistant Secretary for HR&A should, with input from VHA stakeholders, ensure that meaningful distinctions are being made in employee performance ratings by (1) developing and implementing a standardized, comprehensive performance management training program for supervisors of Title 5, Title 38, and Title 38-Hybrid employees based on leading practices and ensuring procedures are in place to support effective performance conversations between supervisors and employees; (2) reviewing and revising Title 5 and Title 38 performance management policies consistent with leading practices (e.g., require definition of all performance levels); and (3) developing and implementing a process to standardize performance plan elements, standards, and metrics for common positions across VHA that are covered under VA's Title 5 performance management system.

VA partially agreed with the December 2016 recommendation and has taken several actions to address it. In fiscal year 2016, to address the first part of the recommendation, VA informed GAO that they had launched a mandatory training course for supervisors that incorporates several human capital management leading practices, including developing and communicating clear performance expectations for employees, providing appropriate employee feedback, and dealing with employees who are not meeting performance expectations. Furthermore, in November 2017, VA updated its performance management

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