Recommendations Database | U.S. GAO

As of September 28, 2023, there are 5015 open recommendations that still need to be addressed. 523 of these are priority recommendations, those that we believe warrant priority attention. Learn more about our priority designation on our Recommendations page.

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1 - 20 of 153 Recommendations, including 13 Priority Recommendations

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Motor Carrier Operations: Improvements Needed to Federal System for Collecting and Addressing Complaints against Truck, Moving, and Bus Companies

Elizabeth (Biza) Repko

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14 Open Recommendations

Agency	Recommendation	Status
Federal Motor Carrier Safety Administration	The FMCSA Administrator should make data on all categories of complaints available to the public, as appropriate, and in line with DOT's Data Management Policy. (Recommendation 1)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Motor Carrier Safety Administration	The FMCSA Administrator should ensure FMCSA updates its complaint review guidance to define each category of complaint (i.e., ADA, coercion, harassment, hazardous materials, household goods, safety, and other commercial complaints) and link allegations to these categories. (Recommendation 2)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Motor Carrier Safety Administration	The FMCSA Administrator should ensure FMCSA updates its complaint review guidance to define the characteristics a complaint must have, such as who submitted the complaint and the nature of the incident, to qualify as a motorist complaint. (Recommendation 3)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Motor Carrier Safety Administration	The FMCSA Administrator should ensure FMCSA updates its complaint review guidance to define the complaint status options and provide instructions on when to use the complaint status and activity type options. (Recommendation 4)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Motor Carrier Safety Administration	The FMCSA Administrator should ensure FMCSA updates its complaint review guidance to provide clear and comprehensive procedures on how to review all categories of complaints, such as step-by-step instructions or flow charts. (Recommendation 5)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Motor Carrier Safety Administration	The FMCSA Administrator should ensure FMCSA updates its complaint review guidance to require that key determinations are documented in complaint case files. (Recommendation 6)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Motor Carrier Safety Administration	The FMCSA Administrator should ensure FMCSA updates its complaint review guidance to require that FMCSA staff and managers enable auto-notifications for complaints for which they are responsible. (Recommendation 7)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Motor Carrier Safety Administration	The FMCSA Administrator should ensure FMCSA updates its complaint review guidance to require managers to review reports on the status of complaints as part of their oversight of complaint review. (Recommendation 8)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Motor Carrier Safety Administration	The FMCSA Administrator should ensure the National Consumer Complaint Database website is consistently mobile-friendly. (Recommendation 9)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Motor Carrier Safety Administration	The FMCSA Administrator should ensure the National Consumer Complaint Database website appropriately targets key audiences, including by defining acronyms and technical terms, and providing more detailed or relevant examples of complaints that may be filed by truck and bus drivers. (Recommendation 10)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Motor Carrier Safety Administration	The FMCSA Administrator should ensure the National Consumer Complaint Database website contains information that is appropriately accessible for users with limited English proficiency. (Recommendation 11)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Motor Carrier Safety Administration	The FMCSA Administrator should ensure the National Consumer Complaint Database website has performance standards, such as goals and measures, and that the website is assessed against the performance standards. (Recommendation 12)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Motor Carrier Safety Administration	The FMCSA Administrator should ensure the National Consumer Complaint Database website is tested with external users on a regular basis. (Recommendation 13)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Motor Carrier Safety Administration	The FMCSA Administrator should develop an outreach plan for its National Consumer Complaint Database website that aligns with leading practices for outreach. (Recommendation 14)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

National Transportation Safety Board: Additional Actions Needed to Improve Management and Operations

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6 Open Recommendations

Agency	Recommendation	Status
National Transportation Safety Board	The Chair of the Board should ensure the agency's future strategic plans include content that fully meets all statutory requirements. (Recommendation 1)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
National Transportation Safety Board	The Chair of the Board should ensure the agency's future annual performance plans include content that fully meets all statutory requirements. (Recommendation 2)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
National Transportation Safety Board	The Chair of the Board should ensure the agency's future annual performance reports include content that fully meets all statutory requirements. (Recommendation 3)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
National Transportation Safety Board	The Chair of the Board should finalize implementation of a system that enables the agency to more effectively analyze labor cost data to inform decision-making. (Recommendation 4)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
National Transportation Safety Board	The Chair of the Board should conduct assessments to determine the skills its mission-critical occupations need and the extent to which staff have those skills. (Recommendation 5)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
National Transportation Safety Board	The Chair of the Board should establish security awareness and training procedures to facilitate the implementation of NTSB's security awareness and training policy and the associated controls. (Recommendation 6)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Note: the list of open recommendations for the last report may continue on the next page.

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