Recommendation: The General Manager of WMATA should establish documented policies and procedures for the new capital planning process. These policies and procedures should include methodologies for ranking and selecting capital projects for funding in WMATA's fiscal year 2020 capital budget and fiscal years 2020-2025 Capital Improvement Program and for future planning cycles. (Recommendation 1)
Agency: Washington Metropolitan Area Transit Authority
Status: Open
Comments: As of June 2020, WMATA prepared guidance and briefings for project managers to describe the new capital planning process for WMATA's fiscal year 2021 Capital Improvement Program, as well as for the FY 2021-2030 Capital Plan. WMATA's guidance states that WMATA will prioritize projects based on their alignment with WMATA's strategic and supplemental goals and project readiness. WMATA is currently developing the guidance for the FY 2022 Capital Improvement Program planning cycle, which was delayed by COVID-19. WMATA officials stated that they are also finalizing a Capital Program Planning Policy/Instruction document, and they will provide these guidance documents to GAO once completed. GAO will continue to assess whether these policies and procedures include a methodology for ranking and selecting capital projects for funding in future Capital Improvement Program cycles, as we recommended.
Recommendation: The General Manager of WMATA should develop performance measures to be used for assessing capital investments and the capital planning process to determine if the investments and planning process have achieved their planned goals and objectives. (Recommendation 2)
Agency: Washington Metropolitan Area Transit Authority
Status: Open
Comments: As of June 2020, WMATA is in the process of finalizing the strategic criteria that will be used for the FY 2022 Capital Improvement Program Development process. Once the guidance is approved and issued, copies will be provided to GAO. During the FY 2022 Capital Planning process WMATA is working to define expected outcomes, or key performance indicators describing the success of a capital investment when completed. GAO will continue to assess whether these efforts will develop a means to sufficiently assess WMATA's capital investments and its capital planning process
Recommendation: The General Manager of WMATA should develop a plan for obtaining complete information regarding WMATA's asset inventory and physical condition assessments, including assets related to track and structures. (Recommendation 3)
Agency: Washington Metropolitan Area Transit Authority
Status: Open
Comments: As of June 2020, WMATA is managing three efforts focused on improving WMATA's asset inventory and condition assessment processes. Specifically, WMATA reported that it is developing Data Governance and Standards rules and working with contractors to improve WMATA's asset inventory and condition assessment processes. According to WMATA officials, these efforts should all be complete by the end of 2020. GAO will continue to monitor WMATA's efforts to address this recommendation.
Recommendation: The General Manager of WMATA should conduct a comprehensive risk assessment of the track preventive maintenance program that includes both a quantitative and qualitative assessment of relevant program risks. In addition to considering technical program risks, WMATA should also consider broader program risks, such as the availability of funding for the program and stakeholders' support. (Recommendation 4)
Agency: Washington Metropolitan Area Transit Authority
Status: Open
Comments: As of June 2020, WMATA reiterated information provided to GAO in October 2019 that it was developing and implementing a new Reliability Centered Maintenance process that will largely replace the previously established preventive maintenance program. According to WMATA, the Reliability Centered Maintenance process will enable WMATA to assess risks to its assets and implement strategies to mitigate those risks. However, WMATA reported that implementation of Reliability Centered Maintenance across the entire enterprise will take considerable time. GAO will continue to monitor WMATA's efforts to implement its Reliability Centered Maintenance process, including the degree to which it includes both a quantitative and qualitative assessment of relevant program risks, as we recommended for the previously existing preventive maintenance program.
Recommendation: The General Manager of WMATA should prepare a formal program management plan for the track preventive maintenance program that aligns with WMATA's strategic plan, addresses how the program is linked to overall strategic goals and objectives, and includes program milestones and decision points. (Recommendation 5)
Agency: Washington Metropolitan Area Transit Authority
Status: Open
Comments: As of June 2020 WMATA reported that it was developing and implementing a new Reliability Centered Maintenance process that will largely replace the previously established preventive maintenance program. According to WMATA officials, Reliability Centered Maintenance is not a preventive maintenance program itself, but that some of the programs have evolved from preventive maintenance to planned corrective maintenance, based on evaluation of effectiveness of the programs and recommendations from the engineering and maintenance teams. GAO will continue to monitor WMATA's efforts to implement its Reliability Centered Maintenance process, including: whether WMATA has made sufficient efforts to compile their various asset management strategies into a formal program management plan; whether this process is clearly linked to WMATA's overall strategic goals and objectives; and whether it includes milestones and decision points for its implementation, as we recommended for the previously existing preventive maintenance program.
