Reports & Testimonies
Recommendations Database
GAO’s recommendations database contains report recommendations that still need to be addressed. GAO’s priority recommendations are those that we believe warrant priority attention. We sent letters to the heads of key departments and agencies, urging them to continue focusing on these issues. Below you can search only priority recommendations, or search all recommendations.
Our recommendations help congressional and agency leaders prepare for appropriations and oversight activities, as well as help improve government operations. Moreover, when implemented, some of our priority recommendations can save large amounts of money, help Congress make decisions on major issues, and substantially improve or transform major government programs or agencies, among other benefits.
As of October 25, 2020, there are 4812 open recommendations, of which 473 are priority recommendations. Recommendations remain open until they are designated as Closed-implemented or Closed-not implemented.
Browse or Search Open Recommendations
Have a Question about a Recommendation?
- For questions about a specific recommendation, contact the person or office listed with the recommendation.
- For general information about recommendations, contact GAO's Audit Policy and Quality Assurance office at (202) 512-6100 or apqa@gao.gov.
Results:
Subject Term: Logistics
GAO-20-487, Sep 30, 2020
Phone: (202) 512-4841
Agency: Department of Veterans Affairs
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Veterans Affairs
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Veterans Affairs
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Veterans Affairs
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Veterans Affairs
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Veterans Affairs
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Veterans Affairs
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Veterans Affairs
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-20-401, Jul 16, 2020
Phone: (202) 512-9627
Agency: Department of Defense: Department of the Army
Status: Open
Comments: The agency concurred with this recommendation.
Agency: Department of Defense: United States Marine Corps
Status: Open
Comments: The agency concurred with this recommendation.
Agency: Department of Defense: Department of the Army
Status: Open
Comments: The agency concurred with this recommendation.
Agency: Department of Defense: Department of the Army
Status: Open
Comments: The agency concurred with this recommendation.
Agency: Department of Defense: Department of the Army
Status: Open
Comments: The agency concurred with this recommendation.
GAO-20-316, Mar 6, 2020
Phone: (202) 512-9627
Agency: Department of Defense: Office of the Secretary of Defense
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense: Office of the Secretary of Defense
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-20-223, Feb 26, 2020
Phone: (202) 512-3841
Agency: Department of Homeland Security: United States Coast Guard
Status: Open
Comments: The Coast Guard concurred with this recommendation and said it would establish a policy requiring that requests to change organizational structure include a plan, and establish a mechanism to track implementation and measure progress in achieving organizational change goals. The Coast Guard stated that this will be completed by December 31, 2020.
Agency: Department of Homeland Security: United States Coast Guard
Status: Open
Comments: The Coast Guard concurred with this recommendation and agreed that mechanisms to periodically seek and monitor employee satisfaction with organizational change efforts are valuable. However, they stated that their current feedback mechanisms capture this information therefore they requested we close the recommendation. The Coast Guard also stated its preference to add questions to existing surveys rather than create new survey instruments. However, we found that the Coast Guard's current surveys do not capture employee's perspectives as organizational changes are implemented. This recommendation remains open pending Coast Guard providing evidence of its actions to modify existing surveys with added questions that monitor employee satisfaction with organizational changes.
Agency: Department of Homeland Security: United States Coast Guard
Status: Open
Comments: The Coast Guard concurred with this recommendation and said it would develop a Tactics, Techniques and Procedures document to provide guidance for executing the manpower requirements determination process. This would provide additional guidance on the overall manpower requirements determination process, including explicit directions for the collection and analysis of manpower data, and the establishment of enterprise standards for key factors and allowances used when conducting analysis. The Coast Guard stated that this will be completed by September 30, 2020.
Agency: Department of Homeland Security: United States Coast Guard
Status: Open
Comments: The Coast Guard concurred with this recommendation and said it would initiate the process to document and track Manpower Requirements in the Coast Guard's human resources system. The Coast Guard stated that this would be completed by December 31, 2020.
Agency: Department of Homeland Security: United States Coast Guard
Status: Open
Comments: The Coast Guard concurred with this recommendation and said it would update its Manpower Requirements Plan during the next required periodic report submitted to Congress, in fiscal year 2022. The Coast Guard stated that this would be completed by March 31, 2022.
Agency: Department of Homeland Security: United States Coast Guard
Status: Open
Comments: The Coast Guard concurred with this recommendation and said it would review its 2010 manpower requirements analysis that determined the resources the Coast Guard required for its manpower requirements determination program. Its Office of Human Resources Strategy and Capability will then re-validate the inputs and update the findings for the manpower requirements analysis to reflect the currents needs of the manpower requirements determination program. The Coast Guard stated that this will be completed by September 30, 2020.
GAO-20-107, Feb 5, 2020
Phone: (206) 287-4804
Agency: Department of Homeland Security: United States Coast Guard
Status: Open
Comments: DHS concurred with our recommendation and stated that the Coast Guard plans to review and update ATON-related initiatives to include specific outcomes with associated implementation milestones by December 31, 2020.
GAO-20-68, Dec 19, 2019
Phone: (202) 512-4841
including 1 priority recommendation
Agency: National Aeronautics and Space Administration
Status: Open
Comments: NASA agreed with this recommendation and stated that the Advanced Exploration Systems division will review program life-cycle review plans to ensure enterprise and program requirements are reconciled across the mission. NASA is in the process of determining the organizational structure of the Human Exploration and Operations Mission Directorate. Following this completion, NASA officials stated that the appropriate control board and division structures for review and program direction will become active.
Agency: National Aeronautics and Space Administration
Status: Open
Comments: NASA agreed with this recommendation and stated it would conduct a joint cost and schedule confidence level analysis or equivalent. The Gateway program is planning to conduct a series of project- and program-level reviews and assessments aligned with key decision point reviews. This includes conducting a joint cost and schedule confidence level analysis or equivalent of the Gateway initial configuration to support a program key decision point planned for fall 2021. NASA has not yet taken action on this recommendation.
Agency: National Aeronautics and Space Administration
Status: Open
Comments: NASA agreed with this recommendation, but has not yet taken action on it. NASA stated that it would provide a schedule for future reviews, including whether there will be a Key Decision Point (KDP) II, at the KDP-I review currently scheduled for fall 2021.
Agency: National Aeronautics and Space Administration
Status: Open
Priority recommendation
Comments: NASA agreed with the recommendation and stated that the agency will provide a preliminary cost estimate for the Artemis III mission by the end of 2020. Further, NASA stated that it will provide an updated cost estimate for the Artemis III mission after it establishes cost and schedule commitments for some of the projects that compose the lunar mission, currently planned for the Spring of 2021. To fully implement this recommendation, NASA will need to provide a cost estimate.
Agency: National Aeronautics and Space Administration
Status: Open
Comments: NASA agreed with this recommendation and stated that it is developing a document that will summarize the trades and architectural studies, but the document is not yet complete.
Agency: National Aeronautics and Space Administration
Status: Open
Comments: NASA agreed with this recommendation, but has not yet taken any action on it. NASA stated that it will provide additional clarifying guidance for conducting analyses of alternatives for new programs in the next update to NASA Procedural Requirements 7120.5E, "NASA Space Flight Program and Project Management Requirements." NASA plans to complete the update of the procedural requirement in September 2021.
GAO-19-242, Apr 29, 2019
Phone: (202) 512-9627
Agency: Department of Defense
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-19-33, Nov 16, 2018
Phone: (202) 512-2834
Agency: General Services Administration
Status: Open
Comments: As of February 2020, GSA developed and distributed a Standard Operating Procedure that established the Office of Administrative Services as having jurisdiction and program oversight for all internal agency exchange/sale transactions. GSA's Office of Administrative Services had also taken steps to coordinate with other GSA offices to coordinate annual exchange/sale data reporting for the agency. We will continue to monitor GSA's actions in addressing the recommendation.
Agency: Department of Veterans Affairs
Status: Open
Comments: As of February 2020, VA's Office of Acquisition and Logistics, in conjunction with Veterans Health Administration's Procurement and Logistics Office, was working on updating the status of two policy notices to amend existing policy to include details on the exchange/sale authority and to collect data on exchange/sale usage within the agency as a basis for reviewing progress and compliance with VA utilization officers. We will continue to monitor the status of VA's actions to address our recommendation.
GAO-19-116, Oct 15, 2018
Phone: (202) 512-7114
Agency: Department of Defense
Status: Open
Comments: In commenting on the report, DOD concurred with the recommendation and stated DOD advisors will continue to work with their Afghan counterparts to build their capacity to reliably report information on equipment status. As of September 2020, DOD had not provided an update on actions taken in response to this recommendation.
GAO-18-678, Sep 10, 2018
Phone: (202) 512-5257
Agency: Department of Defense
Status: Open
Comments: DOD concurred with the recommendation. In August 2019, DOD told us that draft language reinforcing and clarifying the requirement that all weapon system programs - including legacy weapon systems - have a current Life Cycle Sustainment Plan that is updated every five years had been drafted and submitted as part of the internal DOD coordination process for an update to DOD Instruction 5000.02. DOD estimates that the DOD Instruction 5000.02 will be updated by December 2019.
Agency: Department of Defense
Status: Open
Comments: The Navy concurred with the recommendation. In August 2019, DOD told us that the Navy is working to update its policy to reinforce and clarify the requirement that all weapon system programs - including legacy weapon systems - have a current Life Cycle Sustainment Plan that is updated every five years. The Navy estimates that the policy will be updated by December 2019.
GAO-18-509, Jul 24, 2018
Phone: (202) 512-6881
Agency: Department of Defense
Status: Open
Comments: DOD agreed with this recommendation. As of October 2019, DOD indicated that is has begun taking action to implement it. We will update the status of this recommendation once we confirm the actions DOD has taken.
Agency: Department of Defense
Status: Open
Comments: DOD agreed with this recommendation. As of October 2019, DOD indicated that is has begun taking action to implement it. We will update the status of this recommendation once we confirm the actions DOD has taken.
Agency: Department of Defense
Status: Open
Comments: DOD agreed with this recommendation. As of October 2019, DOD indicated that is has begun taking action to implement it. We will update the status of this recommendation once we confirm the actions DOD has taken.
Agency: Department of Defense
Status: Open
Comments: DOD agreed with this recommendation. As of October 2019, DOD indicated that is has begun taking action to implement it. We will update the status of this recommendation once we confirm the actions DOD has taken.
GAO-18-464R, Apr 25, 2018
Phone: (202) 512-5431
Agency: Department of Defense
Status: Open
Comments: DOD concurred with our recommendation. According to DOD officials, the Air Force, the Marine Corps and the Navy all have robust systems for capturing and sharing F-35 operational lessons learned. However, although these systems are accessible by members of the other services, there is a general lack of awareness of how to access systems across military services. As of December 2019, DOD officials stated that they were developing a Lessons Learned Database, which they estimate will be completed during the third quarter of 2020. We are encouraged that the department is aware of the importance of sharing operational lessons learned across the services and that a solution is likely on the horizon. However, until the department implements the solution, this recommendation will remain open.
GAO-17-428, Jun 23, 2017
Phone: (202) 512-5431
Agency: Department of Defense
Status: Open
Comments: DOD concurred with our recommendation, but as of September 2020, has not yet taken steps to implement it. DOD stated that DOD Instruction 3020.41, Operational Contract Support, is being updated, and will include guidance on the types of contractor personnel that are to be accounted for. The department also stated it would update Chairman of the Joint Chiefs of Staff Manual 3150.13C, Joint Personnel Reporting Structure-Personnel Manual, to clarify the types of contractor personnel that are to be accounted for. As of September 2020, neither of these guidance documents had been updated. This recommendation will remain open.
Agency: Department of Defense
Status: Open
Comments: DOD partially concurred with our recommendation but as of September 2020, has not implemented it. In its response to our report, DOD agreed that the development and issuance of overarching guidance and partially concurs with the development and issuance of guidance that clarifies the foreign vendor vetting steps or process that should be established at each combatant command, including operational conditions under which a foreign vendor vetting cell should be established. In April 2018, DOD issued Directive-Type Memorandum 18-002, Prohibition on Providing Funds to the Enemy and Authorization of Additional Access to Records. In August 2020, DOD officials said that they had drafted department-wide vendor vetting guidance (now known as vendor threat mitigation), but had not yet issued it. Since the guidance has not been issued, the recommendation will remain open at this time.
Agency: Department of Defense
Status: Open
Comments: DOD concurred with our recommendation, but as of September 2019, has not yet taken the steps necessary to implement it.. When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-17-449, Jun 21, 2017
Phone: (213) 830-1011
Agency: Department of Defense
Status: Open
Comments: DOD concurred with the recommendation. DOD began reviewing its secondary item inventory warehousing in July 2017 to consolidate underused distribution centers. In February 2018, DOD officials stated that the department will conduct three site studies by fiscal year 2019 to assess the viability and any potential savings from consolidation at these locations. In April 2019, DOD officials stated that the site studies had been completed and they anticipate a final report in late May 2019.
GAO-17-10, Nov 1, 2016
Phone: (202) 512-9971
Agency: Department of Defense
Status: Open
Comments: The Department of Defense (DOD) concurred with the recommendation. DOD provided corrective action plans that show they expect to complete efforts that will address this recommendation in 2019. We will continue to monitor the status of DOD's actions and whether these actions address the intent of our recommendations.
Agency: Department of Defense
Status: Open
Comments: The Department of Defense (DOD) concurred with the recommendation. DOD provided corrective action plans that show they expect to complete efforts that will address this recommendation in 2019. We will continue to monitor the status of DOD's actions and whether these actions address the intent of our recommendations.
Agency: Department of Defense
Status: Open
Comments: The Department of Defense (DOD) concurred with the recommendation. DOD provided corrective action plans that show they expect to complete efforts that will address this recommendation by the end of 2018. We will continue to monitor the status of DOD's actions and whether these actions address the intent of our recommendations.
Agency: Department of Defense
Status: Open
Comments: The Department of Defense (DOD) concurred with the recommendation. DOD provided corrective action plans that show they expect to complete efforts that will address this recommendation sometime in the future. We will continue to monitor the status of DOD's actions and whether these actions address the intent of our recommendations.
GAO-16-810, Sep 16, 2016
Phone: (202) 512-4841
including 1 priority recommendation
Agency: Department of Veterans Affairs
Status: Open
Priority recommendation
Comments: VA concurred with this recommendation and has made progress in finalizing the update to its acquisition regulations and manual. In August 2020, VA reported that 31 of the 41 parts in its new acquisition regulations had been issued as draft or final rules. The remainder are at an earlier stage of the rulemaking process. VA also stated that it remains on track to release the final VA Acquisition Regulations in April 2021.
GAO-16-450, Jun 9, 2016
Phone: (202) 512-5257
Agency: Department of Defense
Status: Open
Comments: DOD concurred with our recommendation. As of August 2018, DOD had designated the transfer of these retail functions as an operating priority and identified it as a key reform effort within logistics in the department. The Marine Corps has conducted its analysis and decided to transition additional supply, storage, and distribution functions to the Defense Logistics Agency (DLA) over a 4-year period, with all implementation activities scheduled to be complete by 2022. The Army continues to analyze requirements for the full transition of supply, storage, and distribution functions to DLA with final decisions to be made in late 2018. Lastly, the Navy and DLA are working on a strategic memorandum of understanding to guide decision on the role of DLA at the Navy shipyards, according to a senior DOD official. Without the Army and Navy finalizing its business case analyses, decision makers will not be positioned to make cost-effective decisions regarding supply operations at military depots.
Agency: Department of Defense
Status: Open
Comments: DOD concurred with our recommendation. As of August 2018, DOD had designated the transfer of these retail functions as an operating priority and identified it as a key reform effort within logistics in the department. The Marine Corps has conducted its analysis and decided to transition additional supply, storage, and distribution functions to the Defense Logistics Agency (DLA) over a 4-year period, with all implementation activities scheduled to be completed by 2022. However, the Army and Navy have not made any decisions regarding the additional transfer of supply, storage and distribution functions to DLA. Without the Army and Navy making decisions based on business case analyses on the degree to which additional supply, storage, and distribution functions will transfer to DLA, DOD will not be ensured that it is operating its supply operations at military depots in a cost-effective manner.
Agency: Department of Defense
Status: Open
Comments: DOD concurred with our recommendation. As of August 2018, DOD has begun to identify metrics that measure the accuracy of planning factors used for depot maintenance. However, these metrics are not scheduled to be implemented fully implemented in December 2018.
Agency: Department of Defense
Status: Open
Comments: DOD concurred with our recommendation. As of August 2018, DOD has begun to identify metrics that measure the accuracy of planning factors used for depot maintenance. However, these metrics are not scheduled to be implemented fully implemented in December 2018. Thus, no actions have been taken to resolve any identified issues based on the results of the metrics.
Agency: Department of Defense
Status: Open
Comments: DOD concurred with our recommendation. As of August 2018, DOD has begun to develop metrics that measure and track disruption costs created by the lack of parts at depot maintenance industrial sites. However, these metrics are not scheduled to be implemented until October 2018.
Agency: Department of Defense
Status: Open
Comments: DOD concurred with our recommendation. As of August 2018, DOD has begun to develop metrics that measure and track disruption costs created by the lack of parts at depot maintenance industrial sites. However, these metrics are not scheduled to be implemented until October 2018. Thus, no actions have been taken to resolve any identified issues based on the results of the metrics.
GAO-16-439, Apr 14, 2016
Phone: (202) 512-5431
Agency: Department of Defense
Status: Open
Comments: DOD partially concurred with this recommendation. According to DOD officials, as of July 2018, this recommendation conflicts with established Office of the Under Secretary of Defense/Cost Estimation and Program Evaluation guidance for cost estimation and uncertainty analysis. Absent a change in policy at that level, the Joint Program Office will continue to follow Office of the Under Secretary of Defense/Cost Estimation and Program Evaluation policy on this issue. We continue to believe that in order for any risks associated with ALIS to be addressed expediently and holistically, uncertainty and sensitivity analysis must be used on the F-35s cost estimates to improve its overall reliability. Thus, this recommendation will remain open.
Agency: Department of Defense
Status: Open
Comments: DOD partially concurred with this recommendation. According to DOD officials, since April 2016, the F-35 program has continued to update the ALIS estimate with the latest available cost data, based on recent contracts. Until more reliable actual costs become available, the program utilizes negotiated contract costs, incorporates program initiatives, and ensures the estimate reflects the latest technical baseline and requirements. Until actual costs associated with ALIS historical data are incorporated in the F-35 cost estimate, we believe that the estimate will not be as reliable as it could be. For this reason, this recommendation will remain open.
GAO-16-105, Dec 17, 2015
Phone: (202) 512-5431
including 1 priority recommendation
Agency: Department of Defense
Status: Open
Comments: DOD concurred with this recommendation. DOD has taken steps to clarify what types of contractor personnel should be accounted for in its guidance on personnel status reports, but, as of July 2019, revision of that guidance is ongoing. According to Joint Staff officials in May 2018, CJCSM 3150.13C provides policy and guidance on what types of contractor personnel to account for in personnel status reports, and the updated guidance will incorporate lessons learned from USAFRICOM's implementation of that policy. The updated CJCSM 3150.13C is projected to be completed by Summer 2018. Once issued, USAFRICOM officials stated they will incorporate their local policies and standards into the CJCSM 3150.13C, and expect that a coordinated directive on local policies, procedures and standards will mitigate many of the previous interpretation issues. However, additional training and amplifying local procedures issued by the USAFRICOM J-1 may be necessary to fully implement its provisions and ensure consistent interpretation. Additionally, in February 2016, a class deviation became effective for the USAFRICOM area of responsibility (AOR). This deviation superseded Class Deviations 2014-O0005, and 2015-O0003. The deviation stated that contracting officers shall incorporate clause 252.225-7980, Contractor Personnel Performing in the United States Africa Command Area of Responsibility, in lieu of the clause at DFARS 252.225-7040, Contractor Personnel Supporting U.S. Armed Forces Deployed Outside the United States, in all solicitations and contracts, including solicitations and contracts using FAR part 12 procedures for the acquisition of commercial items that will require contractor personnel to perform in the United States Africa Command (USAFRICOM) area of responsibility. In addition, to the extent practicable, contracting officers shall modify current, active contracts with performance in the USAFRICOM AOR to include the clause 252.225-7980. The USAFRICOM Commander has identified a need to utilize the Synchronized Pre-deployment and Operational Tracker for all contracts performed in the AOR during all operational phases (including Phase 0), not limited to declared contingency operations. However, until CJCSM 3150.13C clarifying the types of contractor personnel and incorporating lessons learned from AFRICOM's implementation is finalized, this recommendation will remain open. As of July 2020, this CJSM had not been updated. Moreover, in July 2020, DOD stated that reissuance of DOD Instruction 3020.41, Operational Contract Support, is required in order to implement this recommendation. When DOD takes further action, we will update this recommendation.
Agency: Department of Defense
Status: Open
Priority recommendation
Comments: DOD concurred with this recommendation. As of July 2019, DOD has taken steps to develop foreign vendor vetting guidance, but is still working to determine key components of that guidance. Office of the Deputy of the Secretary of Defense issued a directive type memorandum in April 2018 that establishes policy and assigns responsibility for developing vendor vetting guidance to the Under Secretary of Defense for Acquisition and Sustainment, the Under Secretary of Defense for Policy, the Under Secretary of Defense for Intelligence, and the Chairman of the Joint Chiefs of Staff. Additionally, DOD established a foreign vendor vetting working group in January 2017 to, among other things, develop guidance that will define foreign vendor vetting as a distinct function and provide combatant commanders with guidance on addressing the risks associated with relying on commercial vendors. As of November 2019, OSD officials stated the working group is making progress to develop a formal charter, identify tools and strategies to enhance vendor vetting across the combatant commands, and establish a department-wide vendor vetting policy. Until DOD develops vendor vetting guidance, this recommendation will remain open. As of July 2020, DOD had extended its directive type memorandum, but had not developed vendor vetting guidance. When we confirm what additional actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-15-350, Apr 20, 2015
Phone: (202) 512-5257
Agency: Department of Defense: Department of the Navy
Status: Open
Comments: DOD concurred with our recommendation. As of August 2019, Naval Supply Systems Command has taken some steps, such as defining the requirement and piloting some aspects of the effort, to incorporate graduated management reviews and the ability to track and review the reason for not canceling and modifying on-order excess items into its automated termination module. However, this capability is not implemented into the automated termination module, according to Naval Supply Systems Command officials. Navy Supply Systems Command provided information on its plans to implement this capability in fiscal year 2020 and we will continue to monitor their efforts to address this implementation.
GAO-15-226, Feb 26, 2015
Phone: (202) 512-5431
Agency: Department of Defense
Status: Open
Comments: DOD concurred with this recommendation. In September 2016, the Marine Corps established a Customer Wait Time (CWT) standard and developed CWT metrics that are in alignment with DOD policy. These changes were to be incorporated into Marine Corps policy through their normal Service procedures. As of August 2020, the Marine Corps has the CWT standard included in its new policy document, but the policy is going through internal coordination and is still in draft at this time. Current timeframe for publication is January 2021. Once we confirm the CWT standard is in the issued policy, we will close the recommendation.
GAO-14-778, Sep 23, 2014
Phone: (202) 512-5431
including 2 priority recommendations
Agency: Department of Defense
Status: Open
Priority recommendation
Comments: DOD concurred with our recommendation. According to DOD officials, as of July 2018, plans are emerging between the services and the Joint Program Office on a path forward for ALIS, focusing on both the current iteration of ALIS and the future state. Going forward, the services and the Joint Program Office are developing plans for the necessary re-architecture of ALIS. Once these current improvements and future requirements are finalized, appropriate performance metrics, tying system performance in operations environments to user requirements, will be incorporated. As of January 2020, DOD officials stated that there was no update to this status. Although DOD has a way ahead as it relates to developing performance metrics for ALIS, DOD has yet to develop any metrics that are based on intended behavior of the system and tie system performance to user requirements. Until DOD takes this action, our recommendation will remain open.
Agency: Department of Defense
Status: Open
Comments: DOD concurred with our recommendation. According to DOD officials, as of July 2018, the department and the Joint Program Office, as part of their focus on agile software development, are working to incorporate software reliability and maintainability metrics into future software development and sustainment contracts. Some of the proposed metrics under consideration include: change failure rate; number of errors in developmental/user/operational testing; time to fix on critical errors; and mean time to restore. As of September 2019, DOD officials stated that there was no update to this status. Although attention is being paid to software Reliability & Maintainability, until DOD develops a process focused on software and its effects on overall Reliability & Maintainability issues, this recommendation will remain open.
Agency: Department of Defense
Status: Open
Priority recommendation
Comments: DOD concurred with our recommendation. According to DOD officials, as of January 2020, in the updated F-35 Life Cycle Sustainment Plan (LCSP) issued in January 2019, "Secure Use of Appropriate Technical Data" was one of the identified elements of success necessary to improve F-35 readiness and reduce sustainment costs. As part of the ongoing Plans of Action & Milestones (POAM) implementation process for the LCSP success elements, the F-35 Joint Program Office is working with the OEMs to determine the data rights the government already has, and to determine the specific technical data the government needs, and what it needs that data to accomplish. Significant progress has been made on both fronts with the prime contractor. We acknowledge that progress surrounding technical data rights is being made; however, until an Intellectual Property strategy is developed and released, this recommendation will remain open.
GAO-13-212, Feb 8, 2013
Phone: (202) 512-5431
Agency: Department of Defense
Status: Open
Comments: DOD concurred with our recommendation. As of September 2019, DOD has taken steps to focus OCS training to all planners, including those outside the logistics directorate. In December 2015, the Joint Staff J7 certified the Joint OCS Planning and Execution (JOPEC) course of instruction for Joint training. The Joint Staff, per this training certification, is working with the Joint Deployment Training Center and the Joint Force Staff College to provide student administrative and course catalog support for future JOPEC training. Additionally, OSD officials stated in August 2019 that the updated OCS instruction will also address training for planners beyond the logistics directorate; officials anticipated the instruction being issued in 2020 but as of September 2020, it had not yet been issued. We will continue to monitor these efforts and this recommendation will remain open at this time.
GAO-12-482, May 3, 2012
Phone: (202) 512-5257
Agency: Department of Defense
Status: Open
Comments: DOD concurred with this recommendation. In January 2019, according to DOD officials, the Navy was still revising its policies and guidance documents to include information on sharing UII data enterprise wide. They expected a revised Secretary of the Navy instruction to undergo review in Fiscal Year 2019 and an OPNAV supporting instruction to follow, once the Secretary of the Navy instruction is released. However, as of September 2019, the relevant Secretary of the Navy instruction had not been updated.