Recommendation: The Director of OMB should comply with its statutory requirement to issue implementation guidance to agencies to develop and maintain comprehensive data inventories. (Recommendation 1)

Agency: Executive Office of the President: Office of Management and Budget
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Director of OMB should comply with the statutory requirement to electronically publish a report on agencies' performance and compliance with the OPEN Government Data Act. (Recommendation 2)

Agency: Executive Office of the President: Office of Management and Budget
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Director of OMB, in collaboration with the Administrator of GSA, should establish policy to ensure the routine identification and correction of errors in electronically published performance information. (Recommendation 3)

Agency: Executive Office of the President: Office of Management and Budget
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The FTA Administrator should include the known limitations and intended uses of its TAM performance data in its public reports such as its annual NTD summary and other reports for decision-makers. This action should include clarifying the context of state of good repair data in TAM reports in relation to similar data in DOT's Condition and Performance Report and how they differ. (Recommendation 1)

Agency: Department of Transportation: Federal Transit Administration
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The FTA Administrator should develop a plan for how FTA intends to analyze, implement, and communicate any identified TAM program improvements moving forward. The plan should describe how FTA intends to address:

• relying on a single performance measure per asset category,

• potential limited use of investment scenarios by transit agencies in making asset decisions, and

• shorter-term planning horizons than those used by other planning counterparts. (Recommendation 2)

Agency: Department of Transportation: Federal Transit Administration
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Commandant of the Coast Guard should ensure that the Program Manager of the Vessel Response Plan Program establishes a process to analyze incidents where VRPs have been activated to determine whether or how the Coast Guard should improve its VRP review processes—including its approach to verifying plan information, contracts, and the quality of data used in review processes-- to assure VRP effectiveness. (Recommendation 1)

Agency: Department of Homeland Security: United States Coast Guard
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Commandant of the Coast Guard should ensure that the Vessel Response Plan Program, in developing the charter and plan of action for the Maritime Oil Spill Response Plan Advisory Group, adopts key practices of program management. These practices include—outlining the (1) systems and methods to be used by the group to carry out its work and monitor progress on achieving desired outcomes, (2) roles and responsibilities of stakeholders involved, (3) mechanisms by which potential improvements identified by the group will be incorporated by the Vessel Response Plan Program into its processes and how such progress will be measured, (4) time frames and milestones for carrying out actions under the plan, and (5) mechanisms by which the group will obtain and incorporate feedback from the maritime industry. (Recommendation 2)

Agency: Department of Homeland Security: United States Coast Guard
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: HUD's Office of Special Needs Assistance Programs should conduct quality assurance checks on the PIT count methodology data it requires CoCs to submit and take actions as appropriate to ensure that HUD's standards for conducting valid and reliable PIT counts are met. (Recommendation 1)

Agency: Department of Housing and Urban Development
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: HUD's Office of Special Needs Assistance Programs should provide more detailed instructions on using probability sampling techniques to complete the PIT count, such as by updating its Point-in-Time Count Methodology Guide to instruct CoCs on reporting measures of error and bias in PIT count results. (Recommendation 2)

Agency: Department of Housing and Urban Development
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: HUD's Office of Special Needs Assistance Programs should assess and enhance the usefulness of its assistance to CoCs' data collection efforts. (Recommendation 3)

Agency: Department of Housing and Urban Development
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Secretary of Defense should direct the DOD CIO to complete a department-wide inventory of existing IP-compliant devices and technologies to help with planning efforts and requirements development for the transition to IPv6. (Recommendation 1)

Agency: Department of Defense
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Secretary of Defense should direct the DOD CIO to develop a cost estimate as described in OMB memorandum M-05-22 for the department's transition to IPv6. (Recommendation 2)

Agency: Department of Defense
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Secretary of Defense should direct the DOD CIO to develop a risk analysis as described in OMB memorandum M-05-22 for the department's transition to IPv6. (Recommendation 3)

Agency: Department of Defense
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Secretary of Commerce should ensure that the agency's Chief Information Officer updates the telecommunications inventory to include all telecommunications assets and services in use at the agency, and updates Commerce's process for ongoing maintenance of the inventory to include the complete inventory. (Recommendation 1)

Agency: Department of Commerce: Office of the Secretary
Status: Open

Comments: Commerce concurred with this recommendation. We will continue to follow-up on the department's efforts to address it.

Recommendation: The Secretary of Commerce should ensure that the agency's Chief Information Officer completes efforts to identify future telecommunications needs using a complete inventory of existing telecommunications services; conducts and documents a comprehensive strategic analysis at all bureaus to identify areas for optimization and sharing of telecommunications resources; evaluates the costs and benefits of implementing new telecommunications technology and alternative options at all bureaus; and fully aligns Commerce's telecommunications needs with its long-term IT plans and enterprise architecture. (Recommendation 2)

Agency: Department of Commerce: Office of the Secretary
Status: Open

Comments: Commerce concurred with this recommendation. We will continue to follow-up on the department's efforts to address it.

Recommendation: The Secretary of Commerce should ensure that the agency's Chief Information Officer finalizes the responsibilities related to the information security management role during the telecommunications transition, and assigns the roles for providing legal expertise during the transition, as well as for managing human capital, telecommunications assets, and information security during the transition, to staff members; describes how changes and disruptions related to the transition will be communicated to end users at all bureaus and identifies the key local and regional agency transition officials responsible for disseminating information about the transition to employees and working with the vendor to facilitate transition activities in Commerce's transition communications plan; and establishes and implements configuration and change management processes for its transition. (Recommendation 3)

Agency: Department of Commerce: Office of the Secretary
Status: Open

Comments: Commerce concurred with this recommendation. We will continue to follow-up on the department's efforts to address it.

Recommendation: The Secretary of Commerce should ensure that the agency's Chief Information Officer identifies all of the funding needed to support the telecommunications transition; justifies requests for resources related to transition program management staff; conducts an analysis to identify staff resources needed for the entire transition effort; and analyzes training needs for staff assisting with the transition. (Recommendation 4)

Agency: Department of Commerce: Office of the Secretary
Status: Open

Comments: Commerce concurred with this recommendation. We will continue to follow-up on the department's efforts to address it.

Recommendation: The Secretary of Commerce should ensure that the agency's Chief Information Officer takes into account the agency's telecommunications transition risks, mission critical systems, and contingency plans in Commerce's transition time line. (Recommendation 5)

Agency: Department of Commerce: Office of the Secretary
Status: Open

Comments: Commerce concurred with this recommendation. We will continue to follow-up on the department's efforts to address it.

Recommendation: The Secretary of Health and Human Services should ensure that the agency's Chief Information Officer develops a policy that requires the agency's components to maintain an inventory of the telecommunications assets and services that they acquire independently from headquarters; updates the telecommunications inventory to include all telecommunications assets and services in use at HHS, and updates the agency's process for ongoing maintenance of the inventory to include the complete inventory. (Recommendation 6)

Agency: Department of Health and Human Services: Office of the Secretary
Status: Open

Comments: HHS concurred with this recommendation. We will continue to follow-up on the department's efforts to address it.

Recommendation: The Secretary of Health and Human Services should ensure that the agency's Chief Information Officer completes efforts to identify future telecommunications needs using a complete inventory of existing telecommunications services; and aligns HHS's telecommunications needs with its long-term IT plans. (Recommendation 7)

Agency: Department of Health and Human Services: Office of the Secretary
Status: Open

Comments: HHS concurred with this recommendation. We will continue to follow-up on the department's efforts to address it.

Recommendation: The Secretary of Health and Human Services should ensure that the agency's Chief Information Officer identifies and documents telecommunications transition roles and responsibilities related to (1) managing assets and human capital during the planning and execution phases of the transition and (2) providing legal expertise during the execution phase of the transition, and assigns the transition information security management role to a staff member; and establishes and implements configuration and change management processes for HHS's transition. (Recommendation 8)

Agency: Department of Health and Human Services: Office of the Secretary
Status: Open

Comments: HHS concurred with this recommendation. We will continue to follow-up on the department's efforts to address it.

Recommendation: The Secretary of Health and Human Services should ensure that the agency's Chief Information Officer identifies all of the funding needed to support the telecommunications transition at each of the agency's components, justifies requests for transition resources related to hardware and software upgrades, conducts an analysis to identify staff resources needed for the entire transition effort, and analyzes training needs for staff assisting with the transition. (Recommendation 9)

Agency: Department of Health and Human Services: Office of the Secretary
Status: Open

Comments: HHS concurred with this recommendation. We will continue to follow-up on the department's efforts to address it.

Recommendation: The Secretary of Health and Human Services should ensure that the agency's Chief Information Officer completes efforts to identify telecommunications transition measures of success that can be used to assess transition progress; and takes into account all of the agency's components, as well as its mission critical systems, contingency plans,and telecommunications transition risks, in HHS's transition time line. (Recommendation 10)

Agency: Department of Health and Human Services: Office of the Secretary
Status: Open

Comments: HHS concurred with this recommendation. We will continue to follow-up on the department's efforts to address it.

Recommendation: The Secretary of State should ensure that the agency's Chief Information Officer updates the telecommunications inventory to include all telecommunications assets and services in use at the agency, and updates State's process for ongoing maintenance of the inventory to include the complete inventory. (Recommendation 11)

Agency: Department of State: Office of the Secretary
Status: Open

Comments: State concurred with this recommendation. We will continue to follow-up on the department's efforts to address it.

Recommendation: he Secretary of State should ensure that the agency's Chief Information Officer completes efforts to identify the agency's future telecommunications needs using a complete inventory of existing telecommunications services; conducts and documents a strategic analysis to justify the sharing of telecommunications resources; and aligns State's telecommunications needs with its long-term IT plans and enterprise architecture. (Recommendation 12)

Agency: Department of State: Office of the Secretary
Status: Open

Comments: State concurred with this recommendation. We will continue to follow-up on the department's efforts to address it.

Recommendation: The Secretary of State should ensure that the agency's Chief Information Officer identifies telecommunications transition roles and responsibilities related to (1) managing assets during the planning and execution phases of the transition and (2) providing legal expertise during the execution phase of the transition, and finalizes the responsibilities related to the information security management role for the transition; includes in State's transition communications plan the frequency with which transition status updates and meetings will occur throughout the transition, a description of how changes and disruptions related to the transition will be communicated to end-users, and the key local and regional agency transition officials responsible for disseminating information about the transition to employees and working with the vendor to facilitate transition activities; and establishes configuration management processes for the agency's transition. (Recommendation 13)

Agency: Department of State: Office of the Secretary
Status: Open

Comments: State concurred with this recommendation. We will continue to follow-up on the department's efforts to address it.

Recommendation: The Secretary of State should ensure that the agency's Chief Information Officer identifies all of the funding needed to support the telecommunications transition, justifies requests for resources related to transition program management staff, conducts an analysis to identify staff resources needed for the entire transition effort, and finalizes its analysis of training needs for staff assisting with the transition. (Recommendation 14)

Agency: Department of State: Office of the Secretary
Status: Open

Comments: State concurred with this recommendation. We will continue to follow-up on the department's efforts to address it.

Recommendation: The Secretary of State should ensure that the agency's Chief Information Officer takes into account the agency's telecommunications transition risks, mission critical systems, and contingency plans in State's transition time line. (Recommendation 15)

Agency: Department of State: Office of the Secretary
Status: Open

Comments: State concurred with this recommendation. We will continue to follow-up on the department's efforts to address it.

Recommendation: The Secretary of Veterans Affairs should ensure that the agency's Chief Information Officer updates the telecommunications inventory to include all telecommunications assets and services in use at the agency, and updates and finalizes VA's process for ongoing maintenance of the inventory to include the complete inventory. (Recommendation 16)

Agency: Department of Veterans Affairs: Office of the Secretary
Status: Open

Comments: VA concurred with this recommendation. We will continue to follow-up on the department's efforts to address it.

Recommendation: The Secretary of Veterans Affairs should ensure that the agency's Chief Information Officer completes efforts to identify future telecommunications needs using a complete inventory of existing telecommunications services, and determines and documents that VA's telecommunications needs are aligned with its long-term IT plans. (Recommendation 17)

Agency: Department of Veterans Affairs: Office of the Secretary
Status: Open

Comments: VA concurred with this recommendation. We will continue to follow-up on the department's efforts to address it.

Recommendation: The Secretary of Veterans Affairs should ensure that the agency's Chief Information Officer includes in its telecommunications transition communications plan the key local and regional agency officials responsible for disseminating information about the transition to employees and working with the vendor to facilitate transition activities; and establishes and uses cost and schedule management processes in the agency's transition. (Recommendation 18)

Agency: Department of Veterans Affairs: Office of the Secretary
Status: Open

Comments: VA concurred with this recommendation. We will continue to follow-up on the department's efforts to address it.

Recommendation: The Secretary of Veterans Affairs should ensure that the agency's Chief Information Officer identifies and documents all of the funding needed to support the telecommunications transition, including costs for all years of transition planning support; justifies requests for transition resources related to program management staff; conducts an analysis to identify staff resources needed for the entire transition effort; and analyzes training needs for staff assisting with the transition. (Recommendation 19)

Agency: Department of Veterans Affairs: Office of the Secretary
Status: Open

Comments: VA concurred with this recommendation. We will continue to follow-up on the department's efforts to address it.

Recommendation: The Secretary of Veterans Affairs should ensure that the agency's Chief Information Officer completes efforts to identify telecommunications transition measures of success that can be used to assess transition progress; and takes into account the agency's telecommunications transition risks, mission critical systems, and contingency plans in VA's transition time line. (Recommendation 20)

Agency: Department of Veterans Affairs: Office of the Secretary
Status: Open

Comments: VA concurred with this recommendation. We will continue to follow-up on the department's efforts to address it.

Recommendation: The Administrator of the National Aeronautics and Space Administration should ensure that the agency's Chief Information Officer updates the telecommunications inventory to include all telecommunications assets and services in use at the agency, and updates NASA's process for ongoing maintenance of the inventory to include the complete inventory. (Recommendation 21)

Agency: National Aeronautics and Space Administration
Status: Open

Comments: NASA concurred with this recommendation. We will continue to follow-up on the agency's efforts to address it.

Recommendation: The Administrator of the National Aeronautics and Space Administration should ensure that the agency's Chief Information Officer completes efforts to identify the agency's future telecommunications needs using a complete inventory of existing telecommunications services. (Recommendation 22)

Agency: National Aeronautics and Space Administration
Status: Open

Comments: NASA concurred with this recommendation. We will continue to follow-up on the agency's efforts to address it.

Recommendation: The Administrator of the National Aeronautics and Space Administration should ensure that the agency's Chief Information Officer identifies telecommunications transition roles and responsibilities related to (1) managing human capital during the planning and execution phases of the transition and (2) providing legal expertise during the execution phase of the transition. (Recommendation 23)

Agency: National Aeronautics and Space Administration
Status: Open

Comments: NASA concurred with this recommendation. We will continue to follow-up on the agency's efforts to address it.

Recommendation: The Administrator of the National Aeronautics and Space Administration should ensure that the agency's Chief Information Officer conducts an analysis to support the anticipated cost savings identified as part of the agency's justification for its resource requests related to hardware and software upgrades for the telecommunications transition, and justifies its resource requests for transition program management staff; conducts an analysis to identify staff resources needed for the entire transition effort; and analyzes training needs for staff assisting with the transition. (Recommendation 24)

Agency: National Aeronautics and Space Administration
Status: Open

Comments: NASA concurred with this recommendation. We will continue to follow-up on the agency's efforts to address it.

Recommendation: The Administrator of the National Aeronautics and Space Administration should ensure that the agency's Chief Information Officer takes into account the agency's mission critical systems and contingency plans in NASA's telecommunications transition time line. (Recommendation 25)

Agency: National Aeronautics and Space Administration
Status: Open

Comments: NASA concurred with this recommendation. We will continue to follow-up on the agency's efforts to address it.

Recommendation: The Secretary of Defense should ensure that the Assistant Secretary of Defense for Sustainment collaborates with the military departments and the Defense Logistics Agency to collect consistent information on the time to complete key steps in the pre-award contracting process for privatizing utility services. (Recommendation 1)

Agency: Department of Defense: Deputy Secretary of Defense
Status: Open

Comments: DOD concurred with the recommendation. In July 2020, the Assistant Secretary of Defense for Sustainment noted that the Secretary of Defense has drafted an updated policy to direct military departments, their contract agencies, and Defense Logistics Agency-Energy to collect pre-award contract data and utilize DOD's Utilities Privatization Working Group to discuss and share data. According to DOD officials, the Department will finalize the policy by December 2021.

Recommendation: The Secretary of Defense should ensure that the Assistant Secretary of Defense for Sustainment collaborates with the military departments and the Defense Logistics Agency to develop a mechanism to store and archive lessons learned regarding the pre-award contracting process for privatizing utility services. (Recommendation 2)

Agency: Department of Defense: Deputy Secretary of Defense
Status: Open

Comments: DOD concurred with the recommendation. In July 2020, the Assistant Secretary of Defense for Sustainment noted that the Secretary of Defense will collaborate with the military departments, to include the Defense Logistics Agency-Energy, to select and utilize an existing federal government information technology platform to collect, analyze, archive, and share key data, lessons learned, and best practices pertaining to pre-award contracting processes and oversight of utilities privatization contracts. The Department will select a platform by December 2021.

Recommendation: GSA should assess and address the reliability of the information used to calculate reported cost savings for the broker program. (Recommendation 1)

Agency: General Services Administration
Status: Open
Priority recommendation

Comments: In June 2020, GSA said the agency would validate system data through regional and broker outreach and fully utilize validated system data to manage the broker program. The agency also said it will develop a quality control plan and follow-up on outcomes. We will continue to monitor GSA's progress with implementing this recommendation.

Recommendation: GSA should develop outcome-based metrics to evaluate the effectiveness of using brokers to supplement the GSA's leasing workforce. (Recommendation 2)

Agency: General Services Administration
Status: Open

Comments: Although GSA initially did not concur with this recommendation, the agency stated in June 2020 that it agrees with the recommendation and will take steps to implement it. Specifically, GSA plans to revise the broker performance standards and document broker effectiveness through lease cost avoidance, timely lease replacement, and earned commission credits. We will continue to monitor GSA's progress with implementing this recommendation.

Recommendation: The Secretary of Defense should ensure that the Assistant Secretary of Defense for Sustainment, in collaboration with the military departments, provide updated guidance for the oversight of privatized military housing, to include oversight objectives for each service to monitor the physical condition of privatized homes over the remaining duration of the ground leases. (Recommendation 1)

Agency: Department of Defense: Office of the Secretary of Defense
Status: Open

Comments: The Department of Defense (DOD) concurred with this recommendation. In its August 2020 response, DOD noted that the Assistant Secretary of Defense for Sustainment (ASD (S)), as the Chief Housing Officer, issued guidance requiring the military departments to monitor work order completion for housing privatized under the Military Housing Privatization Initiative based on a combination of resident input, timeliness of work order completion, and number of repeat work orders for the same repair. The guidance also required increased tracking of MHPI project work orders by installation staff. Moving forward, the ASD(S) plans to issue quarterly program review guidance that establishes oversight objectives for the military departments to monitor the physical condition of MHPI housing over the duration of their project ground leases, formalizing the requirement that the data be monitored by the Chief Housing Officer. DOD expects this to be completed by December 2020. We will continue to monitor the status of this recommendation.

Recommendation: The Secretary of the Army should take steps, in collaboration with the Army's private housing partners, to review the indicators underlying the privatized housing project performance metrics to ensure they provide an accurate reflection of the condition and quality of the homes. (Recommendation 2

Agency: Department of Defense: Department of the Army: Office of the Secretary
Status: Open

Comments: The Department of Defense (DOD) concurred with this recommendation. In its August 2020 response, DOD noted that the Secretary of the Army has taken several steps toward addressing this recommendation. For example, the Army published the Portfolio and Asset Management Handbook creating a multi-tiered assessment approach of performance metrics to measure the health of each privatized home through inspection, assessment, satisfaction, and feedback. The Army and the private housing partners revised the Incentive Fee Performance Management Plan, placing increased emphasis on resident satisfaction and work order/maintenance management. The Army also put Commanders in charge, ensuring Army leadership at every Army installation is tracking housing quality and safety. In late 2020, the Army plans to review and evaluate these actions and make a determination by 31 Jan 2021 if any changes or revisions are needed to best implement the recommendation. As such, we will continue to monitor the status of this recommendation.

Recommendation: The Secretary of the Air Force should take steps, in collaboration with the Air Force's private housing partners, to review the indicators underlying the privatized housing project performance metrics to ensure they provide an accurate reflection of the condition and quality of the homes. (Recommendation 3)

Agency: Department of Defense: Department of the Air Force: Office of the Secretary of the Air Force
Status: Open

Comments: The Department of Defense (DOD) concurred with this recommendation. In its August 2020 response, DOD noted that the Air Force is engaging in several steps to address this recommendation. Specifically, in March 2020, the Air Force tasked each of the Military Housing Offices to inspect all move-in, move-out, and change of occupancy maintenance events and all emergency, urgent, and life, health, and safety work orders, which is outlined in Air Force guidance. The Air Force is also engaging in several ongoing actions. In response to a memo to the military departments to provide consistency of performance incentive fees, the Air Force was negotiating with the privatized housing project owners to update performance incentive fee metrics in accordance with ASD directed categories and weightings. As of August 2020, agreements had been finalized with 2 partners and work was ongoing with the remaining partners. In addition, the Air Force was working with the project owners to deploy Satisfacts, a survey tool to independently measure resident satisfaction with projects' work order performance, across all Air Force projects with an expected completion by December 2020. We will continue to monitor the status of these recommendations.

Recommendation: The Secretary of the Navy should take steps, in collaboration with the Navy and Marine Corps' private housing partners, to review the indicators underlying the privatized housing project performance metrics to ensure they provide an accurate reflection of the condition and quality of the homes. (Recommendation 4)

Agency: Department of Defense: Department of the Navy: Office of the Secretary
Status: Open

Comments: The Department of Defense (DOD) concurred with this recommendation. In its August 2020 response, DOD noted that the Navy and Marine Corps are engaging in several steps to address this recommendation. Specifically, the Navy and Marine Corps have developed a centralized electronic data warehouse, which receives data from privatized housing partner maintenance systems to display work order and survey performance dashboards. By February 2021, the Navy expects to complete the development of metrics displayed by the data warehouse to include key service call performance metrics and resident feedback data. The Navy and Marine Corps are also developing a web-based monitoring matrix tool housing officials can use to evaluate the performance of privatized housing partners. The tool is intended to provide improved tracking capabilities and improved accessibility to information, thus providing more consistent oversight and improved advocacy service members and their families. The Navy is also working to hire 247 additional Navy and Marine Corps housing staff to review and analyze private partner provided recurring maintenance and customer satisfaction reports in an effort to strengthen oversight and monitoring, with an estimated completion of September 2020. Moving forward, we will continue to monitor the status of these and other efforts.

Recommendation: The Secretary of Defense should ensure that the Assistant Secretary of Defense for Sustainment, in collaboration with the military departments and private housing partners, establish minimum data requirements and consistent terminology and practices for work order data collection for comparability across installations and projects and to track trends over time. (Recommendation 5)

Agency: Department of Defense: Office of the Secretary of Defense
Status: Open

Comments: e Department of Defense (DOD) partially concurred with this recommendation. In its August 2020 response, DOD stated that the Assistant Secretary of Defense for Sustainment (ASD(S)), as the Chief Housing Officer, plans to issue a policy directing the military departments to establish, to the maximum extent practical, minimum data requirements and consistent terminology and practices for MHPI housing unit work order collection to aid in comparability across installations and projects, and for tracking trends over time. However, DOD noted that the department cannot mandate changes to existing MHPI project legal documents. DOD estimates that this effort will be completed by December 2021. We will continue to monitor the status of this recommendation.

Recommendation: The Secretary of Defense should ensure that the Assistant Secretary of Defense for Sustainment require the military departments to establish a process to validate data collected by the private housing partners to better ensure the reliability and validity of work order data and to allow for more effective use of these data for monitoring and tracking purposes. (Recommendation 6)

Agency: Department of Defense: Office of the Secretary of Defense
Status: Open

Comments: The Department of Defense (DOD) concurred with this recommendation. In its August 2020 response, DOD noted that the Assistant Secretary of Defense for Sustainment (ASD(S)), as the Chief Housing Officer, issued guidance directing the military departments to exercise proper oversight to ensure Military Housing Privatization Initiative (MHPI) projects perform in accordance with legal agreements, to include due diligence in monitoring and auditing project maintenance records and other project performance data. The guidance also required military departments to review their entire portfolios of MHPI projects to ensure accurate and appropriate work order management processes. In response to the new guidance, DOD noted that the military departments put in place appropriate oversight measures and undertook the required reviews, though the investigations of project business practices were ongoing in some cases. As another step, the ASD(S) plans to issue guidance directing the military departments to establish a process to validate data collected by their respective MHPI Project Owners to better ensure the reliability and validity of work order data and to allow for more effective use of these data for monitoring and tracking purposes. DOD expects this to be completed by the end of September 2020. We will continue to monitor the status of this recommendation.

Recommendation: The Secretary of Defense should ensure the Assistant Secretary of Defense for Sustainment, in collaboration with the military departments, develop a process for collecting and calculating resident satisfaction data from the military departments to ensure that the data are compiled and calculated in a standardized and accurate way. (Recommendation 7)

Agency: Department of Defense: Office of the Secretary of Defense
Status: Open

Comments: The Department of Defense (DOD) partially concurred with this recommendation based on the fact that the draft report listed the incorrect office as the source for addressing the deficiency, but subsequently changed its response to concur after the recommendation was directed to the appropriate office in the final report. In its August 2020 response, DOD noted that the Assistant Secretary of Defense for Sustainment (ASD(S)) plans to issue guidance establishing a department-wide process for collecting and calculating resident satisfaction data to ensure that the data are compiled and calculated in a standardized and accurate way effective with the survey collection effort in Fiscal Year 2021. The department expects this effort to be completed by October 2020. We will continue to monitor the status of this recommendation.

Recommendation: The Secretary of Defense should ensure the Assistant Secretary of Defense for Sustainment provides additional explanation of the data collected and reported in future reports to Congress, such as explaining the limitations of available survey data, how resident satisfaction was calculated, and reasons for any missing data, among other things. (Recommendation 8)

Agency: Department of Defense: Office of the Secretary of Defense
Status: Open

Comments: The Department of Defense (DOD) partially concurred with this recommendation. In its August 2020 response, DOD noted that the Assistant Secretary of Defense for Sustainment (ASD(S)) would provide additional explanation of the MHPI resident satisfaction data collected and reported in future annual Military Housing Privatization Initiative (MHPI) reports to Congress, effective with the annual report covering fiscal year 2019. DOD noted that the additional information will include, among other things, an explanation of the limitations of available survey data, how resident satisfaction was calculated, and reasons for any missing data. As of August 2020, the annual MHPI report covering fiscal year 2018 was in final coordination and the department noted that the report would addresses a vast majority, but not all, of the requirements identified in our recommendation. DOD noted that the additional information would be provided in the next annual MHPI report. We will continue to monitor the status of this recommendation.

Recommendation: The Secretary of the Army should develop and implement a plan to clearly and systematically communicate to residents the difference between the military housing office and the private partner. At a minimum, these plans should include the Army housing office's roles, responsibilities, locations, and contact information and should ensure that all residents are aware that they can directly contact Army housing office officials. (Recommendation 9)

Agency: Department of Defense: Department of the Army: Office of the Secretary
Status: Open

Comments: The Department of Defense (DOD) concurred with this recommendation. In its response, DOD noted that the Army developed a "Plain Language" briefing as required by the 2020 National Defense Authorization Act that included the Army Housing Office's roles, responsibilities, location, and contact information at each privatized housing project site. DOD noted that the intent of the briefing was to ensure that all residents were aware of their ability to directly contact Army Housing Office and/or the Garrison Commanders. DOD stated that the briefing was disseminated to all of the Military Housing Offices, who are using it in newcomer briefings, and stated that the briefing would be provided to all current residents of privatized military housing, but that measure would not be tracked due to attrition. In addition, DOD noted that Headquarters, Department of the Army was tasking Army Materiel Command to develop a more detailed plan to communicate to residents the difference between the Army Housing Office and the private housing partner. The Army's intent is to not only capture residents upon their arrival at an installation, but making the services of the MHO known over the duration of a resident's time on at installation. We will continue to monitor the status of this recommendation.

Recommendation: The Secretary of the Navy should develop and implement a plan to clearly and systematically communicate to residents the difference between the military housing office and the private partner. At a minimum, these plans should include the Navy housing office's roles, responsibilities, locations, and contact information and should ensure that all residents are aware that they can directly contact Navy housing office officials. (Recommendation 11)

Agency: Department of Defense: Department of the Navy: Office of the Secretary
Status: Open

Comments: The Department of Defense (DOD) concurred with this recommendation. In its August 2020 response, DOD noted that the Navy has taken various steps to address this recommendation, with additional steps planned. For example, the Navy has ensured that each installation has a specific issue resolution process description marketing flyer available, both in hard copy and on the public housing websites, with a reminder that residents can contact both the privatized housing property manager and the Navy housing office with any issues. Moreover, every housing unit has been provided with a refrigerator magnet reminding residents that they can and should contact the Navy housing office if they have any issues with their home. In addition, the Navy and Marine Corps have established a requirement to contact each privatized housing resident not later than 15 days after move-in and again 60 days after move-in to provide an opportunity to request assistance and remind them of available support. Moving forward, the Navy has an ongoing effort to require private housing companies to market the same messaging as the service issue resolution processes for the MHOs that they support, for consistent advocacy messaging to the tenants. The information will be added to PPV partner websites, printed material and resident handbooks. The Navy also plans to use its annual survey to tracks resident satisfaction and awareness of the Navy's issue resolution process, with expected completion by October 2020. In addition, the Marine Corps has identified a near-term initiative to procure name tags for all MHO employees to wear, identifying themselves as distinct and separate from privatized housing property management company, which will be standardized across all USMC installations. The Marine Corps also plans to develop a standard welcome aboard package to include magnets and other items with key point of contact information. The Marine Corps expects these efforts to be completed by the end of September 2020.

Recommendation: The Secretary of Defense should ensure that the Assistant Secretary of Defense for Sustainment, in collaboration with the military departments, assess the risks of proposed initiatives aimed at improving the privatized military housing program on the financial viability of the projects. (Recommendation 12)

Agency: Department of Defense: Office of the Secretary of Defense
Status: Open

Comments: The Department of Defense (DOD) concurred with this recommendation. In its August 2020 response, DOD noted that the Assistant Secretary of Defense for Sustainment, as the Chief Housing Officer, planned to issue a policy establishing the assessment of Military Housing Privatization Initiative (MHPI) project financial viability as part of quarterly program reviews as a long-term requirement. The department noted that the program review data would be augmented by input from the MHPI companies, who are assessing the likely impact of proposed initiatives in conjunction with their third party lenders. The department expected this effort to be completed by December 2020. We will continue to monitor the status of this recommendation.

Recommendation: The Director of the Office of Management and Budget should (1) require that agencies explicitly document annual data center closure goals in their DCOI strategic plans and (2) track those goals on the IT Dashboard. (Recommendation 1)

Agency: Executive Office of the President: Office of Management and Budget
Status: Open

Comments: The Office of Management and Budget (OMB) has not yet taken action to address this recommendation. We will continue to monitor the agency's efforts to implement this recommendation.

Recommendation: The Director of the Office of Management and Budget should require agencies to report in their quarterly inventory submissions those facilities previously reported as data centers, even if those facilities are not subject to the closure and optimization requirements of DCOI. (Recommendation 2)

Agency: Executive Office of the President: Office of Management and Budget
Status: Open

Comments: The Office of Management and Budget (OMB) has not yet taken action to address this recommendation. We will continue to monitor the agency's efforts to implement this recommendation.

Recommendation: The Director of the Office of Management and Budget should document OMB's decisions on whether to approve individual data centers when designated by agencies as either a mission critical facility or as a facility not subject to DCOI. (Recommendation 3)

Agency: Executive Office of the President: Office of Management and Budget
Status: Open

Comments: The Office of Management and Budget (OMB) has not yet taken action to address this recommendation. We will continue to monitor the agency's efforts to implement this recommendation.

Recommendation: The Director of the Office of Management and Budget should take action to address the key performance measurement characteristics missing from the DCOI optimization metrics, as identified in this report. (Recommendation 4)

Agency: Executive Office of the President: Office of Management and Budget
Status: Open

Comments: The Office of Management and Budget (OMB) has not yet taken action to address this recommendation. We will continue to monitor the agency's efforts to implement this recommendation.

Recommendation: The Secretary of Agriculture should take action to achieve its data center-related cost savings target established under DCOI by OMB. (Recommendation 5)

Agency: Department of Agriculture
Status: Open

Comments: In comments on our report, the Department of Agriculture (Agriculture) agreed with our recommendation and stated that it planned to meet the cost savings target in 2020. We will continue to monitor Agriculture's efforts to implement this recommendation.

Recommendation: The Secretary of Commerce should take action to achieve its data center-related cost savings target established under DCOI by OMB. (Recommendation 6)

Agency: Department of Commerce: Office of the Secretary
Status: Open

Comments: In comments on our report, the Department of Commerce (Commerce) agreed with our recommendation and described actions that they planned to take in order to address the recommendation. We will continue to monitor Commerce's efforts to implement this recommendation.

Recommendation: The Secretary of Commerce should take action to meet its data center optimization metric targets established under DCOI by OMB. (Recommendation 7)

Agency: Department of Commerce: Office of the Secretary
Status: Open

Comments: In comments on our report, the Department of Commerce (Commerce) agreed with our recommendation and described actions that they planned to take in order to address the recommendation. We will continue to monitor Commerce's efforts to implement this recommendation.

Recommendation: The Administrator of the National Aeronautics and Space Administration should take action to achieve its data center-related cost savings target established under DCOI by OMB. (Recommendation 8)

Agency: National Aeronautics and Space Administration
Status: Open

Comments: In comments on our report, the National Aeronautics and Space Administration (NASA) agreed with our recommendation and described actions that the agency planned to take to address the recommendation. NASA stated that it expected to complete these actions by March 31, 2020. Once we have obtained and assessed evidence of the agency's actions taken, we will update the status of this recommendation.

Recommendation: The Administrator of GSA should coordinate with agencies to ensure that street address information in the public database is complete and correctly formatted. (Recommendation 1)

Agency: General Services Administration
Status: Open
Priority recommendation

Comments: GSA has taken steps to address this recommendation. GSA revised certain data elements' definitions in 2020 and incorporated them into the 2020 FRPP data dictionary to enhance the accuracy and completeness of the data reported to FRPP. In addition, the Federal Real Property Council established a data governance working group that meets regularly to address challenges to reliable and complete data in the FRPP. In September 2020, that group committed to developing an action plan to outline the steps to improve the location information in FRPP that we identified in February 2020. If these efforts succeed, GAO will close this recommendation as implemented.

Recommendation: The Administrator of GSA should coordinate with agencies to review V&V anomaly categories to better target incorrect data. (Recommendation 2)

Agency: General Services Administration
Status: Open

Comments: GSA has taken steps to address this recommendation. The Federal Real Property Council established a data governance working group that meets regularly to address challenges to reliable and complete data in the FRPP. In September 2020, GSA described step that the working group has taken to make V&V anomaly categories better target incorrect data. GSA is currently assessing these actions.

Recommendation: The Administrator of GSA should work in consultation with agencies to determine which, if any, data should be withheld from public release. (Recommendation 3)

Agency: General Services Administration
Status: Open

Comments: GSA staff said that the agency now agrees with this recommendation and in an September 2020 meeting said that GSA staff were working with relevant agencies to address it. GAO will continue to monitor their progress.

Recommendation: The Administrator of GSA should instruct each agency to apply a consistent, risk-based approach in determining which, if any, assets or asset-specific information should be withheld from public release. (Recommendation 4)

Agency: General Services Administration
Status: Open

Comments: GSA agreed with this recommendation and in an September 2020 meeting said that GSA staff were working with relevant agencies to address it. GAO will continue to monitor their progress.

Recommendation: The Administrator of GSA should allow agencies to provide summary data for secure installations. (Recommendation 5)

Agency: General Services Administration
Status: Open

Comments: In April 2020, GAO staff met with GSA and Interagency Security Committee officials. The officials explained that they had had discussions to determine what installations would be considered secure installations and were considering what changes to make to the data. GAO will continue to monitor their actions. In September 2020, GSA confirmed that the Federal Real Property Council was working on the issue.

Recommendation: The Administrator of GSA should link all of GSA's publicly available realproperty data sources. (Recommendation 6)

Agency: General Services Administration
Status: Open

Comments: GSA agreed with this recommendation and in an September 2020 meeting said that GSA staff summarized the actions the agency has taken to link all of the real property data sources. GAO is currently assessing the actions.

Recommendation: The Administrator of GSA should direct the Office of Government-wide Policy (1) to incorporate into its guidance approaches or practices that agencies could use to assess utilization of and the ongoing need for property—approaches such as recommendations for periodic justifications, data analytics, and utilization reviews—and (2) to develop a plan and timelines for communicating the guidance to agencies government-wide. (Recommendation 1)

Agency: General Services Administration: Office of the Administrator
Status: Open

Comments: As of April 2020, GSA indicated in its 180-day letter that it had published on its website draft guidance in response to the Federal Personal Property Management Act of 2018. In addition, GSA identified several actions it planned to take in the coming months, such as publishing a comprehensive plan and timelines to address GAO's recommendation, publishing a request for information in the Federal Register to seek comments and suggestions, and engaging additional subject matter experts and related associations and standards group to improve upon the draft guidance. GAO will continue to monitor GSA's efforts to implement this recommendation.

Recommendation: The Secretary of State should direct the Department's relevant bureaus to work with Embassy Beirut to establish, as appropriate, and consolidate targets for each of the security-related performance indicators. (Recommendation 1)

Agency: Department of State: Office of the Secretary
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Secretary of State should direct the Department's relevant bureaus to work with Embassy Beirut to collect and review performance data for key security-related performance indicators. (Recommendation 2)

Agency: Department of State: Office of the Secretary
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Secretary of Defense should direct DSCA to revise the inspection due dates it establishes for items requiring enhanced EUM for the Office of Defense Cooperation in Beirut to align with DOD's standards for EUM by considering the date of last inspection. (Recommendation 3)

Agency: Department of Defense: Office of the Secretary of Defense
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Deputy Director for Management of OMB, in conjunction with the PMPC, should develop program and project management standards to include (1) a minimum threshold for determining the extent to which agencies have met the standards, (2) how standards apply differently at the program and project levels, (3) how standards are interrelated to work in a synchronized way, and (4) how standards should be applied across the life cycle of a program or project. (Recommendation 1)

Agency: Executive Office of the President: Office of Management and Budget: Deputy Director for Management
Status: Open

Comments: Awaiting 180-day letter.

Recommendation: The Deputy Director for Management of OMB, in conjunction with the PMPC, should create a governance structure to further develop and maintain program and project management standards that fully aligns with key practices for governance structures. (Recommendation 2)

Agency: Executive Office of the President: Office of Management and Budget: Deputy Director for Management
Status: Open

Comments: Awaiting 180-day letter.

Recommendation: The Deputy Director for Management of OMB should, when expanding PMIAA to additional program types, design pilot efforts to follow leading practices so that OMB can optimize its efforts to improve and broaden portfolio reviews across a full range of program types. (Recommendation 3)

Agency: Executive Office of the President: Office of Management and Budget: Deputy Director for Management
Status: Open

Comments: Awaiting 180-day letter.

Recommendation: The Deputy Director for Management of OMB should communicate program areas and timeframes, and expectations pertinent to annual program portfolio reviews, to be reviewed in future program portfolio reviews. (Recommendation 4)

Agency: Executive Office of the President: Office of Management and Budget: Deputy Director for Management
Status: Open

Comments: Awaiting 180-day letter.

Recommendation: The Deputy Director for Management of OMB should clarify for agencies how the different definitions of a "program" relate to each other in OMB guidance. (Recommendation 5)

Agency: Executive Office of the President: Office of Management and Budget: Deputy Director for Management
Status: Open
Priority recommendation

Comments: We added this recommendation as a priority in our OMB priority recommendation letter in April 2020. We recommended that OMB clarify for agencies how different definitions of a "program" relate to each other in OMB guidance. Clarifying the definitions could help agencies and OMB increase transparency and identify synergies across related laws, such as GPRAMA and the Program Management Improvement Accountability Act of 2016.

Recommendation: The Deputy Director for Management of OMB should convene trilateral meetings between OMB, relevant agencies, and us for addressing all high-risk areas during each two-year high-risk cycle (Recommendation 6).

Agency: Executive Office of the President: Office of Management and Budget: Deputy Director for Management
Status: Open
Priority recommendation

Comments: We added this recommendation as a priority in our OMB priority recommendation letter in April 2020. OMB should convene trilateral meetings between OMB, relevant agencies, and us for addressing all areas on our High Risk List during each two-year high-risk cycle. Doing so would better position OMB to enhance the leadership commitment needed to make greater progress on high-risk areas. Meetings with senior OMB and agency officials on individual high-risk areas have proven in the past to be helpful to making progress. These meetings would also help OMB meet statutory requirements to conduct portfolio reviews of programs on GAO's high-risk list.

Recommendation: The Deputy Director for Management of OMB, in conjunction with PMPC, should ensure PMPC meeting agendas include time for discussing high-risk areas during meetings and provide time for the PMPC to make recommendations to OMB about addressing high-risk areas. (Recommendation 7)

Agency: Executive Office of the President: Office of Management and Budget: Deputy Director for Management
Status: Open

Comments: Awaiting 180-day letter.

Recommendation: The Deputy Director for Management of OMB, in conjunction with PMPC, should establish measures to assess outcomes of PMIAA, such as establishing a baseline of information on programs or collecting trend data. (Recommendation 8)

Agency: Executive Office of the President: Office of Management and Budget: Deputy Director for Management
Status: Open

Comments: Awaiting 180-day letter.

Recommendation: The TSA Administrator should update TSA guidance for developing and approving screening technology explosives detection standards to reflect designated procedures, the roles and responsibilities of stakeholders, and changes in the agency's organizational structure. (Recommendation 1)

Agency: Department of Homeland Security: Transportation Security Administration
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The TSA Administrator should require and ensure that TSA officials document key decisions, including testing and analysis decisions, used to support the development and consideration of new screening technology explosives detection standards. (Recommendation 2)

Agency: Department of Homeland Security: Transportation Security Administration
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The TSA Administrator should require and ensure that TSA officials document their assessments of risk and the rationale—including the assumptions, methodology, and uncertainty considered—behind decisions to deploy screening technologies. (Recommendation 3)

Agency: Department of Homeland Security: Transportation Security Administration
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The TSA Administrator should develop a process to ensure that screening technologies continue to meet detection requirements after deployment to commercial airports. (Recommendation 4)

Agency: Department of Homeland Security: Transportation Security Administration
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The TSA Administrator should implement the process it develops to ensure that screening technologies continue to meet detection requirements after deployment to commercial airports. (Recommendation 5)

Agency: Department of Homeland Security: Transportation Security Administration
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Secretary of Defense should ensure the department implements the pilot program by releasing at least 20 percent of newly custom-developed code as open source software (OSS). (Recommendation 1)

Agency: Department of Defense
Status: Open

Comments: The Department of Defense did not concur with this recommendation and as of July 2020 has not yet implemented it. According to a December 2019 department letter provided to GAO, the 20 percent software release target is unlikely achievable due to the nature of code that is custom developed by the department. However, the department is mandated by law to implement the open source software pilot program established by the Office of Management and Budget's memorandum M-16-21. Releasing at least 20 percent of newly custom-developed code is a requirement of this program. GAO will continue to follow-up on the status of the pilot program.

Recommendation: The Secretary of Defense should ensure the department identifies a measure to calculate the percentage of code released to gauge its progress on implementing the pilot program. (Recommendation 2)

Agency: Department of Defense
Status: Open

Comments: The Department of Defense partially agreed with this recommendation and as of July 2020 has not yet implemented it. According to a December 2019 department letter sent to GAO, the department intends to release updated guidance on the release of custom-developed code as open-source software and will include metrics. The department estimated that the updated policy will be completed in the 3rd quarter of fiscal year 2020. GAO will follow-up with the agency to obtain the status of the updated guidance.

Recommendation: The Secretary of the Navy should take steps to ensure that Navy and Marine Corps' installation personnel verify that private developers are identifying and evaluating privatized properties for historic significance, as appropriate. (Recommendation 1)

Agency: Department of Defense
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Secretary of the Army should take steps to ensure that Army installation personnel verify that private developers are identifying and evaluating privatized properties for historic significance, as appropriate. (Recommendation 2)

Agency: Department of Defense
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Secretary of the Air Force should take steps to ensure that Air Force installation personnel verify that private developers are identifying and evaluating privatized properties for historic significance, as appropriate. (Recommendation 3)

Agency: Department of Defense
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Secretary of the Navy should clarify the requirement for Navy and Marine Corps' installation personnel to conduct a physical inventory of historic properties every 3 years, including an assessment of each property's condition to ensure that facilities that have been identified and evaluated as historic are inventoried. (Recommendation 4)

Agency: Department of Defense
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Secretary of the Army should clarify the requirement for Army installation personnel to conduct a physical inventory of historic properties every 3 years, including an assessment of each property's condition to ensure that facilities that have been identified and evaluated as historic are inventoried. (Recommendation 5)

Agency: Department of Defense
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Secretary of the Air Force should clarify the requirement for Air Force installation personnel to conduct a physical inventory of historic properties every 3 years, including an assessment of each property's condition to ensure that facilities that have been identified and evaluated as historic are inventoried. (Recommendation 6)

Agency: Department of Defense
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Secretary of Defense should ensure that the Under Secretary of Defense for Acquisition and Sustainment, in collaboration with the military departments, develop and disseminate department-wide or service-wide guidance, on training related to historic preservation to installation personnel, including information on roles and responsibilities. (Recommendation 7)

Agency: Department of Defense
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Secretary of Agriculture should take action to meet the data center optimization metric targets established by OMB under DCOI. (Recommendation 1)

Agency: Department of Agriculture
Status: Open

Comments: In comments on our report, the Department of Agriculture (Agriculture) agreed with our recommendation and began taking action to implement it. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department subsequently reported meeting its targets for the advanced energy metering and server utilization metrics. However, the department also reported that it had not yet met its target for the virtualization metric. We will continue to monitor Agriculture's progress in implementing this recommendation.

Recommendation: The Secretary of Commerce should take action to meet the data center closure targets established under DCOI by OMB. (Recommendation 2)

Agency: Department of Commerce
Status: Open

Comments: In comments on our report, the Department of Commerce (Commerce) agreed with our recommendation and began taking action to implement it. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department subsequently reported meeting its targets for server utilization. However, the department also reported that it had not yet met its target for the virtualization and advanced energy metering metrics. We will continue to monitor Commerce's progress in implementing this recommendation.

Recommendation: The Secretary of Defense should take action to meet the data center closure targets established under DCOI by OMB. (Recommendation 3)

Agency: Department of Defense
Status: Open

Comments: In comments on our report, the Department of Defense agreed with our recommendation and began taking action to implement it. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department established a new data center closures target. The department subsequently reported meeting its closure target for fiscal year 2019. However, given the short time to evaluate implementation efforts between when OMB released the updated policy in June 2019 and the end of fiscal year 2019, we will continue to monitor the department's efforts to implement this recommendation through fiscal year 2020.

Recommendation: The Secretary of Defense should identify additional savings opportunities to achieve the targets for data center-related cost savings established under DCOI by OMB. (Recommendation 4)

Agency: Department of Defense
Status: Open

Comments: The Department of Defense is taking action to implement our recommendation. In comments on our report, the department stated that it had already identified significant cost savings through activities such as the identification of system migration candidates and the use of cloud services. The department also said that while it would continue to optimize its data centers, the need for IT would continue to grow, and this growth might ultimately lead to an increase in total data center costs, despite overall per unit cost reductions. In addition, after the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department reported achieving a total savings of $102.30 million and reported plans to save an additional $109.50 million in savings for fiscal year 2020. However, given the short time to evaluate implementation efforts between when OMB released the updated policy in June 2019 and the end of fiscal year 2019, we will continue to monitor the department's efforts through fiscal year 2020 to address the recommendation.

Recommendation: The Secretary of Defense should take action to meet the data center optimization metric targets established under DCOI by OMB. (Recommendation 5)

Agency: Department of Defense
Status: Open

Comments: The Department of Defense is taking action to implement our recommendation. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department subsequently reported meeting its target for server utilization. However, the department also reported that it had not yet met its target for the virtualization metric and advanced energy metering. We will continue to monitor the department's efforts to address the recommendation.

Recommendation: The Secretary of Energy should take action to meet the data center closure targets established under DCOI by OMB. (Recommendation 6)

Agency: Department of Energy
Status: Open

Comments: In comments on our report, the Department of Energy (Energy) agreed with our recommendation and began taking action to implement it. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department established a new data center closure target. The department subsequently reported meeting its closure target for fiscal year 2019. However, given the short time to evaluate implementation efforts between when OMB released the updated policy in June 2019 and the end of fiscal year 2019, we will continue to monitor Energy's progress in implementing this recommendation through fiscal year 2020.

Recommendation: The Secretary of Energy should take action to meet the data center optimization metric targets established under DCOI by OMB. (Recommendation 7)

Agency: Department of Energy
Status: Open

Comments: The Department of Energy (Energy) agreed with our recommendation and began taking action to implement it. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department established new data center optimization targets. The department subsequently reported meeting its targets for the virtualization, advanced energy metering, and server utilization metrics. However, given the short time to evaluate implementation efforts between when OMB released the updated policy in June 2019 and the end of fiscal year 2019, we will continue to monitor Energy's efforts to implement this recommendation through fiscal year 2020.

Recommendation: The Secretary of the Department of Health and Human Services (HHS) should take action to meet the data center closure targets established under DCOI by OMB. (Recommendation 8)

Agency: Department of Health and Human Services
Status: Open

Comments: The Department of Health and Human Services (HHS) is taking action to implement our recommendation. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department established a new data center closure target. The department subsequently reported meeting its closure target for fiscal year 2019. However, given the short time to evaluate implementation efforts between when OMB released the updated policy in June 2019 and the end of fiscal year 2019, we will continue to monitor HHS's efforts to implement this recommendation through fiscal year 2020.

Recommendation: The Secretary of HHS should take action to meet the data center optimization metric targets established under DCOI by OMB. (Recommendation 9)

Agency: Department of Health and Human Services
Status: Open

Comments: The Department of Health and Human Services (HHS) is taking action to implement our recommendation. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department established new data center optimization targets. Subsequently, the department reported meeting its targets for the virtualization, advanced energy metering, and server utilization metrics. However, given the short time to evaluate implementation efforts between when OMB released the updated policy in June 2019 and the end of fiscal year 2019, we will continue to monitor HHS's efforts to implement this recommendation through fiscal year 2020.

Recommendation: The Secretary of the Department of Homeland Security (DHS) should take action to meet the data center closure targets established under DCOI by OMB. (Recommendation 10)

Agency: Department of Homeland Security
Status: Open

Comments: In comments on our report, the Department of Homeland Security (DHS) agreed with our recommendation and began taking action to implement it. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department established a new data center closure target. Subsequently, the department reported meeting its closure target for fiscal year 2019. However, given the short time to evaluate implementation efforts between when OMB released the updated policy in June 2019 and the end of fiscal year 2019, we will continue to monitor DHS's efforts to implement this recommendation through fiscal year 2020.

Recommendation: The Secretary of DHS should take action to meet the data center optimization metric targets established under DCOI by OMB. (Recommendation 11)

Agency: Department of Homeland Security
Status: Open

Comments: In comments on our report, The Department of Homeland Security (DHS) agreed with our recommendation and began taking action to implement it. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department established new data center optimization targets. The department subsequently reported meeting its targets for the virtualization, advanced energy metering, and server utilization metrics. However, given the short time to evaluate implementation efforts between when OMB released the updated policy in June 2019 and the end of fiscal year 2019, we will continue to monitor DHS's efforts to implement this recommendation through fiscal year 2020.

Recommendation: The Secretary of Interior should take action to meet the data center closure targets established under DCOI by OMB. (Recommendation 12)

Agency: Department of the Interior
Status: Open

Comments: The Department of the Interior (Interior) is taking action to implement our recommendation. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department established a new data center closure target. Subsequently, the department reported meeting its closure goal for fiscal year 2019. However, given the short time to evaluate implementation efforts between when OMB released the updated policy in June 2019 and the end of fiscal year 2019, we will continue to monitor Interior's efforts to implement this recommendation through fiscal year 2020.

Recommendation: The Secretary of Interior should take action to meet the data center-related cost savings established under DCOI by OMB. (Recommendation 13)

Agency: Department of the Interior
Status: Open

Comments: The Department of Interior (Interior) is taking action to implement our recommendation. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department established new data center related cost savings targets. Subsequently, the department reported achieving $0.2 million in data center-related cost savings and planned to save an additional $0.5 million in fiscal year 2020. We will continue to monitor the department's efforts through fiscal year 2020 to address the recommendation.

Recommendation: The Secretary of Interior should take action to meet the data center optimization metric targets established under DCOI by OMB. (Recommendation 14)

Agency: Department of the Interior
Status: Open

Comments: The Department of Interior (Interior) is taking action to implement our recommendation. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department established new data center optimization targets. The department subsequently reported meeting its targets for the virtualization, advanced energy metering, and server utilization metrics. However, given the short time to evaluate implementation efforts between when OMB released the updated policy in June 2019 and the end of fiscal year 2019, we will continue to monitor Interior's efforts to implement this recommendation through fiscal year 2020.

Recommendation: The Attorney General should take action to meet the data center optimization metric targets established for Justice under DCOI by OMB. (Recommendation 15)

Agency: Department of Justice
Status: Open

Comments: In comments on our report, the Department of Justice (Justice) agreed with our recommendation and began taking action to implement it. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department established new data center optimization targets. The department subsequently reported meeting its targets for the virtualization and advanced energy metering metrics. However, the department did not have an established target for the server utilization metric. Justice stated that, due to OMB issuance of the revised DCOI guidance and metrics, the department had not developed a baseline and target for server utilization. Once it can track server utilization for a few reporting periods, the department stated that it will finalize its definition for underutilized severs and establish an appropriate target for the metric. We will continue to monitor the department's progress in implementing this recommendation.

Recommendation: The Secretary of the Department of Labor (Labor) should take action to meet the data center optimization metric targets established under DCOI by OMB. (Recommendation 16)

Agency: Department of Labor
Status: Open

Comments: The Department of Labor (Labor) is taking action to implement our recommendation. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department established new data center optimization targets. Subsequently, the department reported meeting its target for the server utilization metric. However, the department had not yet met its targets for the advanced energy metering and virtualization metrics. We will continue to monitor Labor's progress in implementing this recommendation.

Recommendation: The Secretary of State should take action to meet the data center closure targets established under DCOI by OMB. (Recommendation 17)

Agency: Department of State
Status: Open

Comments: In comments on our report, the Department of State (State) agreed with our recommendation and began taking action to implement it. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department established a new data center optimization closure target. The department subsequently reported meeting its closure goal for fiscal year 2019. However, given the short time to evaluate implementation efforts between when OMB released the updated policy in June 2019 and the end of fiscal year 2019, we will continue to monitor State's efforts to implement this recommendation through fiscal year 2020.

Recommendation: The Secretary of State should take action to meet the data center optimization metric targets established under DCOI by OMB. (Recommendation 18)

Agency: Department of State
Status: Open

Comments: In comments on our report, the Department of State (State) agreed with our recommendation and began taking action to implement it. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department established new data center optimization targets. Subsequently, the department reported meeting its targets for the virtualization, advanced energy metering, and server utilization metrics. However, given the short time to evaluate implementation efforts between when OMB released the updated policy in June 2019 and the end of fiscal year 2019, we will continue to monitor State's efforts to implement this recommendation through fiscal year 2020.

Recommendation: The Secretary of Transportation should take action to meet the data center closure targets established under DCOI by OMB. (Recommendation 19)

Agency: Department of Transportation
Status: Open

Comments: In comments on our report, the Department of Transportation (Transportation) neither agreed nor disagreed with the recommendation and has begun taking action to implement it. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department established a new data center closure target. The department subsequently reported meeting its closure goal for fiscal year 2019. However, given the short time to evaluate implementation efforts between when OMB released the updated policy in June 2019 and the end of fiscal year 2019, we will continue to monitor Transportation's efforts to implement this recommendation through fiscal year 2020.

Recommendation: The Secretary of Transportation should take action to meet the data center optimization metric targets established under DCOI by OMB. (Recommendation 20)

Agency: Department of Transportation
Status: Open

Comments: The Department of Transportation (Transportation) is taking action to implement our recommendation. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department established new data center optimization targets. Subsequently, the department reported meeting its target for server utilization. However, the department had not yet met its targets for the advanced energy metering and virtualization metrics. We will continue to monitor Transportation's progress in implementing this recommendation.

Recommendation: The Secretary of Treasury should take action to meet the data center optimization metric targets established under DCOI by OMB. (Recommendation 21)

Agency: Department of the Treasury
Status: Open

Comments: The Department of Treasury (Treasury) is taking action to implement our recommendation. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the department established new data center optimization targets. The department subsequently reported meeting its target for server utilization. However, the department had not yet met its targets for the advanced energy metering and virtualization metrics. We will continue to monitor Treasury's progress in implementing this recommendation.

Recommendation: The Secretary of the Department of Veterans Affairs (VA) should take action to meet the data center closure targets established under DCOI by OMB. (Recommendation 22)

Agency: Department of Veterans Affairs
Status: Open
Priority recommendation

Comments: VA agreed with our recommendation and, as of January 2020, the department reported that it had closed 16 data centers to meet its fiscal year 2019 closure target. To fully implement this recommendation, VA will need to demonstrate sustained implementation progress over time, including meeting its fiscal year 2020 data center closure target.

Recommendation: The Secretary of VA should take action to meet the data center-related cost savings established under DCOI by OMB. (Recommendation 23)

Agency: Department of Veterans Affairs
Status: Open
Priority recommendation

Comments: VA agreed with our recommendation and, as of January 2020, the department reported that it had met its fiscal year 2019 cost savings target. To fully implement this recommendation, VA will need to demonstrate sustained implementation progress over time, including meeting its fiscal year 2020 data center cost savings target.

Recommendation: The Secretary of VA should take action to meet the data center optimization metric targets established under DCOI by OMB. (Recommendation 24)

Agency: Department of Veterans Affairs
Status: Open
Priority recommendation

Comments: VA agreed with our recommendation and, as of January 2020, the department reported that it had met its fiscal year 2019 targets for three of the four data center optimization metrics tracked by the Office of Management and Budget (OMB). To fully implement this recommendation, VA will need to meet all four of OMB's metrics, and also demonstrate sustained implementation progress over time by continuing to meet the four metrics across fiscal years.

Recommendation: The Administrator of the Environmental Protection Agency (EPA) should take action to meet the data center closure targets established under DCOI by OMB. (Recommendation 25)

Agency: Environmental Protection Agency
Status: Open

Comments: The Environmental Protection Agency (EPA) is taking action to implement our recommendation. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the agency established a new data center closure target. EPA subsequently reported that it based its three planned closures for fiscal year 2019 on the data center definition applicable while developing its fiscal year 2019 DCOI strategic plan. However, when OMB updated its data center guidance it changed the definition of a data center, and as a result, the three facilities EPA planned to close no longer qualified as data centers. Further, EPA did not have plans to close any additional data centers. While EPA reported to us that it completed the planned closures, the three facilities did not represent what OMB now considers a data center, and so, EPA did not report the closures in its data center inventory update. However, we acknowledge that EPA closed the facilities identified in its April 2019 plan and did not plan to close any data centers that met OMB's new definition, meaning that the agency met its revised fiscal year 2019 goal of zero closures. However, given the short time to evaluate implementation efforts between when OMB released the updated policy in June 2019 and the end of fiscal year 2019, we will continue to monitor EPA's efforts to implement this recommendation through fiscal year 2020.

Recommendation: The Administrator of EPA should take action to meet the data center optimization metric targets established under DCOI by OMB. (Recommendation 26)

Agency: Environmental Protection Agency
Status: Open

Comments: The Environmental Protection Agency (EPA) is taking action to implement our recommendation. The agency established new data center optimization targets after the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019. Subsequently, the agency reported meeting its targets for the advanced energy metering and server utilization metrics. However, the agency had not yet met its target for the virtualization metric. We will continue to monitor EPA's progress in implementing this recommendation.

Recommendation: The Administrator of the National Aeronautics and Space Administration should take action to meet the data center optimization metric targets established under DCOI by OMB. (Recommendation 28)

Agency: National Aeronautics and Space Administration
Status: Open

Comments: In comments on our report, the National Aeronautics and Space Administration (NASA) agreed with our recommendation and began taking action to implement it. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the agency established new data center optimization targets. The agency subsequently reported meeting its targets for the virtualization, advanced energy metering, and server utilization metrics. However, given the short time to evaluate implementation efforts between when OMB released the updated policy in June 2019 and the end of fiscal year 2019, we will continue to monitor NASA's efforts to implement this recommendation through fiscal year 2020.

Recommendation: The Director of the National Science Foundation should take action to meet the data center optimization metric targets established under DCOI by OMB. (Recommendation 29)

Agency: National Science Foundation
Status: Open

Comments: The National Science Foundation (NSF) is taking action to implement our recommendation. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the agency established new data center optimization targets. Subsequently, the agency reported meeting its targets for the virtualization, advanced energy metering, and server utilization metrics. However, given the short time to evaluate implementation efforts between when OMB released the updated policy in June 2019 and the end of fiscal year 2019, we will continue to monitor NSF's efforts to implement this recommendation through fiscal year 2020.

Recommendation: The Chairman of the Nuclear Regulatory Commission should take action to meet the data center optimization metric targets established under DCOI by OMB. (Recommendation 30)

Agency: Nuclear Regulatory Commission
Status: Open

Comments: The Nuclear Regulatory Commission (NRC) is taking action to implement our recommendation. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the agency established new data center optimization targets. The agency subsequently reported meeting its targets for the virtualization, advanced energy metering, and server utilization metrics. However, given the short time to evaluate implementation efforts between when OMB released the updated policy in June 2019 and the end of fiscal year 2019, we will continue to monitor NRC's efforts to implement this recommendation through fiscal year 2020.

Recommendation: The Director of the Office of Personnel Management (OPM) should take action to meet the data center-related cost savings established under DCOI by OMB. (Recommendation 31)

Agency: Office of Personnel Management
Status: Open

Comments: In comments on our report, The Office of Personnel Management (OPM) agreed with our recommendation and began taking action to implement it. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the agency established a new data center-related cost savings target. Subsequently, the agency reported meeting its fiscal year 2019 target of $7.65 million and planned to save an additional $7.65 million in fiscal year 2020. However, given the short time to evaluate implementation efforts between when OMB released the updated policy in June 2019 and the end of fiscal year 2019, we will continue to monitor OPM's progress in implementing this recommendation through fiscal year 2020.

Recommendation: The Director of OPM should take action to meet the data center optimization metric targets established under DCOI by OMB. (Recommendation 32)

Agency: Office of Personnel Management
Status: Open

Comments: In comments on our report, the Office of Personnel Management (OPM) agreed with our recommendation and began taking action to implement it. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the agency established new data center optimization targets. The agency subsequently reported meeting its targets for the virtualization and server utilization metrics. However, it had not met its target for advanced energy metering. We will continue to monitor OPM's progress in implementing this recommendation.

Recommendation: The Administrator of the Small Business Administration should take action to meet the data center optimization metric targets established under DCOI by OMB. (Recommendation 33)

Agency: Small Business Administration
Status: Open

Comments: In comments on our report, the Small Business Administration (SBA) agreed with our recommendation and began taking action to implement it. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the agency established new data center optimization targets. Subsequently, the agency reported meeting its target for server utilization. However, the agency had not yet met its targets for the advanced energy metering and virtualization metrics. We will continue to monitor SBA's progress in implementing this recommendation.

Recommendation: The Commissioner of the Social Security Administration (SSA) should take action to meet the data center-related cost savings established under DCOI by OMB. (Recommendation 34)

Agency: Social Security Administration
Status: Open

Comments: In comments on our report, the Social Security Administration (SSA) agreed with our recommendation and began taking action to implement it. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the agency established a new data center-related cost savings target. The agency subsequently reported meeting its fiscal year 2019 cost savings target of $0. However, given the short time to evaluate implementation efforts between when OMB released the updated policy in June 2019 and the end of fiscal year 2019, we will continue to monitor SSA's efforts to implement this recommendation through fiscal year 2020.

Recommendation: The Commissioner of SSA should take action to meet the data center optimization metric targets established under DCOI by OMB. (Recommendation 35)

Agency: Social Security Administration
Status: Open

Comments: In comments on our report, the Social Security Administration (SSA) agreed with our recommendation and began taking action to implement it. After the Office of Management and Budget (OMB) released the updated Data Center Optimization Initiative policy in June 2019, the agency established new data center optimization targets. Subsequently, the agency reported meeting its targets for the virtualization, advanced energy metering, and server utilization metrics. However, given the short time to evaluate implementation efforts between when OMB released the updated policy in June 2019 and the end of fiscal year 2019, we will continue to monitor SSA's efforts to implement this recommendation through fiscal year 2020.

Recommendation: The General Manager of WMATA should establish documented policies and procedures for the new capital planning process. These policies and procedures should include methodologies for ranking and selecting capital projects for funding in WMATA's fiscal year 2020 capital budget and fiscal years 2020-2025 Capital Improvement Program and for future planning cycles. (Recommendation 1)

Agency: Washington Metropolitan Area Transit Authority
Status: Open

Comments: As of June 2020, WMATA prepared guidance and briefings for project managers to describe the new capital planning process for WMATA's fiscal year 2021 Capital Improvement Program, as well as for the FY 2021-2030 Capital Plan. WMATA's guidance states that WMATA will prioritize projects based on their alignment with WMATA's strategic and supplemental goals and project readiness. WMATA is currently developing the guidance for the FY 2022 Capital Improvement Program planning cycle, which was delayed by COVID-19. WMATA officials stated that they are also finalizing a Capital Program Planning Policy/Instruction document, and they will provide these guidance documents to GAO once completed. GAO will continue to assess whether these policies and procedures include a methodology for ranking and selecting capital projects for funding in future Capital Improvement Program cycles, as we recommended.

Recommendation: The General Manager of WMATA should develop performance measures to be used for assessing capital investments and the capital planning process to determine if the investments and planning process have achieved their planned goals and objectives. (Recommendation 2)

Agency: Washington Metropolitan Area Transit Authority
Status: Open

Comments: As of June 2020, WMATA is in the process of finalizing the strategic criteria that will be used for the FY 2022 Capital Improvement Program Development process. Once the guidance is approved and issued, copies will be provided to GAO. During the FY 2022 Capital Planning process WMATA is working to define expected outcomes, or key performance indicators describing the success of a capital investment when completed. GAO will continue to assess whether these efforts will develop a means to sufficiently assess WMATA's capital investments and its capital planning process

Recommendation: The General Manager of WMATA should develop a plan for obtaining complete information regarding WMATA's asset inventory and physical condition assessments, including assets related to track and structures. (Recommendation 3)

Agency: Washington Metropolitan Area Transit Authority
Status: Open

Comments: As of June 2020, WMATA is managing three efforts focused on improving WMATA's asset inventory and condition assessment processes. Specifically, WMATA reported that it is developing Data Governance and Standards rules and working with contractors to improve WMATA's asset inventory and condition assessment processes. According to WMATA officials, these efforts should all be complete by the end of 2020. GAO will continue to monitor WMATA's efforts to address this recommendation.

Recommendation: The General Manager of WMATA should conduct a comprehensive risk assessment of the track preventive maintenance program that includes both a quantitative and qualitative assessment of relevant program risks. In addition to considering technical program risks, WMATA should also consider broader program risks, such as the availability of funding for the program and stakeholders' support. (Recommendation 4)

Agency: Washington Metropolitan Area Transit Authority
Status: Open

Comments: As of June 2020, WMATA reiterated information provided to GAO in October 2019 that it was developing and implementing a new Reliability Centered Maintenance process that will largely replace the previously established preventive maintenance program. According to WMATA, the Reliability Centered Maintenance process will enable WMATA to assess risks to its assets and implement strategies to mitigate those risks. However, WMATA reported that implementation of Reliability Centered Maintenance across the entire enterprise will take considerable time. GAO will continue to monitor WMATA's efforts to implement its Reliability Centered Maintenance process, including the degree to which it includes both a quantitative and qualitative assessment of relevant program risks, as we recommended for the previously existing preventive maintenance program.

Recommendation: The General Manager of WMATA should prepare a formal program management plan for the track preventive maintenance program that aligns with WMATA's strategic plan, addresses how the program is linked to overall strategic goals and objectives, and includes program milestones and decision points. (Recommendation 5)

Agency: Washington Metropolitan Area Transit Authority
Status: Open

Comments: As of June 2020 WMATA reported that it was developing and implementing a new Reliability Centered Maintenance process that will largely replace the previously established preventive maintenance program. According to WMATA officials, Reliability Centered Maintenance is not a preventive maintenance program itself, but that some of the programs have evolved from preventive maintenance to planned corrective maintenance, based on evaluation of effectiveness of the programs and recommendations from the engineering and maintenance teams. GAO will continue to monitor WMATA's efforts to implement its Reliability Centered Maintenance process, including: whether WMATA has made sufficient efforts to compile their various asset management strategies into a formal program management plan; whether this process is clearly linked to WMATA's overall strategic goals and objectives; and whether it includes milestones and decision points for its implementation, as we recommended for the previously existing preventive maintenance program.

Recommendation: The Secretary of the Army should require monitoring of its processes used for recording all required real property information--to include evaluating on an ongoing basis whether or to what extent these activities are being carried out--and remediating any identified deficiencies. (Recommendation 1)

Agency: Department of Defense: Department of the Army
Status: Open
Priority recommendation

Comments: The Army concurred with this recommendation. As of February 2020, DOD officials told us that the Army has required monitoring of its processes used for recording all real property information. Specifically, the Army developed a 5-year plan to address the recommendations to improve data quality and accountability in conjunction with the ongoing DOD financial statement audit. The plan reportedly requires measuring results through directed physical inspections and record updates, using a single, standardized Accountable Property System of Record (APSR) for all assets. DOD officials also told us that the Army developed an automated validation and second-person verification to comply with the requirements and business rules of the DOD Real Property Information Model (RPIM), and that it continue to use OSD's validation and verification tool when providing annual data inputs to OSD's Real Property Assets Database, with any feedback to be addressed at senior Army levels. However, DOD officials did not provide any documentation that these requirements have been established. Once we receive that documentation, we will review it to assess the extent to which it meets the intent of our recommendation.

Recommendation: The Secretary of the Navy should require monitoring of Navy and Marine Corps processes used for recording all required real property information--to include evaluating on an ongoing basis whether or to what extent these activities are being carried out--and remediating any identified deficiencies. (Recommendation 2)

Agency: Department of Defense: Department of the Navy
Status: Open
Priority recommendation

Comments: The Navy concurred with this recommendation. As of February 2020, DOD officials stated that the Navy required monitoring of its processes used for recording real property information. Specifically, the Navy established a requirement for a 100% inventory check to ensure existence and completeness of its real property information. As part of DOD larger effort to improve its financial management through the Financial Improvement and Audit Readiness (FIAR) guidance, DOD officials also told us that the Navy plans to implement the existence and completeness results provided by an independent Public Accounting Firm. Further, it will continue to use OSD's validation and verification tool when providing annual data inputs to OSD's Real Property Assets Database, with any feedback to be addressed at senior Navy levels. However, DOD officials did not provide any documentation that these requirements had been put in place. Once we receive that documentation, we will review it to assess the extent to which it meets the intent of our recommendation.

Recommendation: The Secretary of the Air Force should require monitoring of its processes used for recording all required real property information--to include evaluating on an ongoing basis whether or to what extent these activities are being carried out--and remediating any identified deficiencies. (Recommendation 3)

Agency: Department of Defense: Department of the Air Force
Status: Open
Priority recommendation

Comments: The Air Force concurred with this recommendation. As of February 2020, DOD officials told us that the Air Force has required monitoring of its processes for recording all required real property information. For example, the Air Force plans to establish a Data Quality Program (DQP) within the Air Force Civil Engineer Center Information Technology Functional Management Office to incorporate requirements for improving accuracy of its asset information in its Accountable Property System of Record (APSR). The Air Force also plans to revise its instruction AFI 32-9005 to define responsibility for the accuracy of data at the lowest level. Further, it plans to require use of OSD's validation and verification tool to identify and correct inaccuracies when providing annual data inputs to OSD's Real Property Assets Database, with any feedback to be addressed at senior Air Force levels. However, DOD officials did not provide any documentation that these requirements had yet been put in place. We await documentation of these requirements and will review them, once received, to assess the extent to which they meet the intent of our recommendation.

Recommendation: The Secretary of Defense should ensure that the Undersecretary of Defense for Acquisition and Sustainment, in collaboration with the military services, defines and documents which data elements within the RPAD submissions are most significant for decision-making. (Recommendation 4)

Agency: Department of Defense
Status: Open
Priority recommendation

Comments: DOD concurred with this recommendation to define and document which data elements within its Real Property Assets Database (RPAD) submissions are most significant for decision-making. As of February 2020, DOD officials told us they will conduct a review of all data elements in its Real Property Assets Database, including compiling list of all data elements actively being used by data consumers. DOD also plans to divide required data elements into blocks to begin strenuous monitoring for accuracy. DOD's estimated completion date for these actions is September 2023. We will continue to monitor the completion of DOD's planned actions.

Recommendation: The Secretary of Defense should ensure that the Undersecretary of Defense for Acquisition and Sustainment, in collaboration with the military services, coordinates on corrective action plans to remediate discrepancies in significant data elements in its real property data system that are identified by OSD's verification and validation tool. (Recommendation 5)

Agency: Department of Defense
Status: Open
Priority recommendation

Comments: DOD concurred with this recommendation to coordinate on corrective action plans to remediate discrepancies in significant data elements in its real property data system that are identified by OSD's verification and validation tool. As of February 2020, DOD officials told us they plan to establish a senior leader Functional Governance Board to monitor accuracy compliance. DOD also plans to establish quarterly progress reports to be posted on the Data Analytics Integration Support (DAIS) application for constant monitoring by all users. DOD's estimated completion date for these actions is September 2022. We will continue to monitor the completion of DOD's planned actions.

Recommendation: The Secretary of Defense should ensure that the Undersecretary of Defense for Acquisition and Sustainment, in collaboration with the military services, develops a strategy that identifies and addresses risks to data quality and information accessibility. At a minimum, this strategy should establish time frames and performance metrics for addressing risks related to (1) unfilled real property positions, (2) a lack of a department-wide approach to improving its data, and (3) implementation of OSD's expanded data platform. (Recommendation 6)

Agency: Department of Defense
Status: Open
Priority recommendation

Comments: DOD partially concurred with this recommendation and stated that it plans to collaborate with the military services on separate service strategies that reflect each military service's operating environment. As of February 2020, DOD officials told us they plan to stabilize their Data Analytics Integration Support (DAIS) platform to improve data inventory by ensuring successful network connectivity for all military service users. DOD will update policy guidance to formalize the use of the DAIS platform for inventory submission by the military services. DOD also will develop and formalize in policy benchmarks and metrics to monitor data accuracy. DOD's estimated completion date for these actions is September 2023. We will continue to monitor the completion of DOD's planned actions.

Recommendation: The Secretary of the VA should direct the Undersecretary for Health to designate a focal point for overseeing VAMCs' pharmacy inventory management system-wide and define the focal point's responsibilities. (Recommendation 1)

Agency: Department of Veterans Affairs
Status: Open

Comments: VA officials provided documentation showing approval as of September 2019 for the procurement of a perpetual inventory management system that would allow VA medical facilities to keep track of inventory for all prescription drugs and assist VA with system-wide oversight. As of January 2020, this contract has yet to be awarded. In January 2020, VA officials also stated that Pharmacy Benefits Management (PBM) Services has been designated as the focal point for overseeing VA medical facilities' inventory management system-wide. VA officials stated that PBM is responsible for developing VA medical facility inventory management policy; however, VA did not provide documentation on PBM's defined responsibilities for system-wide oversight in the absence of an inventory system and once the system is procured. We plan to keep this recommendation open until we receive documentation of PBM's defined responsibilities for overseeing VAMC's pharmacy inventory management system-wide.

Recommendation: The Secretary of Energy should supplement the agency's 2016 long-term strategic review by conducting an additional analysis that takes into account private-sector response, oil market projections, and costs and benefits of a wide range of different SPR sizes. (Recommendation 1)

Agency: Department of Energy
Status: Open

Comments: In May 2018, DOE partially agreed with the recommendation to supplement the 2016 long-term strategic review with an additional analysis that takes into account private-sector response, oil market projections, and costs and benefits of a wide range of different SPR sizes. In September 2018, the agency agreed to conduct two additional studies related to the future size of the SPR. According to DOE, the first study is currently underway and will determine the future configuration of the SPR at the end of all sales currently enacted into law. The SPR post-sale configuration study is expected to be completed by the end of calendar year 2018. DOE is beginning another study designed to assess the purpose, goals, and objectives of the SPR, which would ultimately lead to an optimal size of the SPR. To complete this study, DOE will focus on analyzing future requirements of the SPR rather than analyzing the benefits of various SPR sizes. As of December 2019, according to DOE, the Office of Fossil Energy, Office of Petroleum Reserves, presented a draft of the SPR post-sale configuration study to the Office of Fossil Energy for review. A draft of the requirements study, which assess the purpose, goals, and objectives of the SPR, was also presented to the Office of Fossil Energy for review.

Recommendation: The Secretary of Energy should take actions to ensure that the agency periodically conducts and provides to Congress a strategic review of the SPR that, among other things, takes into account changes in crude oil and petroleum product market conditions and contains additional analysis, such as the costs and benefits of a wide range of different SPR sizes. (Recommendation 2)

Agency: Department of Energy
Status: Open
Priority recommendation

Comments: In May 2018, DOE agreed with the recommendation for periodic strategic reviews of the SPR and providing this information to Congress. In September 2018, DOE stated that a 5-year time interval between reviews is an appropriate timeframe. According to DOE, 5 years is sufficient time to allow current strategic plans to be implemented and assessed; the time period would also allow for adjustments as necessary. Given that the agency completed the SPR Long-Term Strategic Review in 2016 as the first of such strategic plans, the next strategic review of the SPR should be completed by the end of fiscal year 2021, according to DOE in December 2019.

Recommendation: The Secretary of Energy should conduct or complete studies on the costs and benefits of regional petroleum product reserves for all U.S. regions that have been identified as vulnerable to fuel supply disruptions, and the Secretary should report the results to Congress. (Recommendation 3)

Agency: Department of Energy
Status: Open
Priority recommendation

Comments: In May 2018, DOE disagreed with the recommendation to conduct or complete studies on the costs and benefits of regional petroleum product reserves. DOE stated that the agency's position is that government-owned and -operated regional petroleum product reserves are an inefficient and expensive solution to respond to regional fuel supply disruptions. In September 2018 and December 2019, DOE noted that given the inefficient and expensive nature of storing refined petroleum products in above-ground tanks, it would be an inappropriate use of taxpayer funds to conduct any additional studies on the use of federal government owned storage of refined petroleum products. However, the Quadrennial Energy Review of 2015 recommended that similar analyses be completed for other areas deemed by DOE to be vulnerable to fuel supply disruptions. Therefore, we continue to believe that conducting these analyses, as recommended in the Quadrennial Energy Review of 2015, will provide Congress with information needed to make decisions about regional product reserves.

Recommendation: The Secretary of Energy, in completing DOE's ongoing study on the effects of congressionally mandated sales, should consider a full range of options for handling potentially excess assets and, if needed, request congressional authority for the disposition of these assets. (Recommendation 4)

Agency: Department of Energy
Status: Open
Priority recommendation

Comments: DOE agreed with GAO's May 2018 recommendation and has taken steps to implement it. As of December 2019, according to DOE officials, the agency completed its analysis of leasing storage (e.g. excess assets) and is including this analysis in a broader study of the reserve's configuration, which is currently under review. However, DOE has not provided documentation of its analysis or study to GAO. DOE stated that it is having discussions with at least one country that may be interested in leasing storage from the United States to meet its international obligations. In September 2018, the House of Representatives passed H.R. 6511, the Strategic Petroleum Reserve Reform Act, which would provide the Secretary of Energy with the authority to establish a program to lease certain underutilized Strategic Petroleum Reserve storage facilities to the private sector, or a foreign government or its representative, and would require that the Secretary of Energy establish and carry out a pilot program to make available for lease (1) up to 200 million barrels of petroleum products at Strategic Petroleum Reserve storage facilities and (2) related facilities. The bill was not passed by the Senate and had not been reintroduced in the 116th Congress as of February 18, 2020. Without examining a full range of options for handling potentially excess reserve assets, DOE risks missing beneficial ways to modernize the Strategic Petroleum Reserve while saving taxpayer resources.

Recommendation: Congress may wish to consider setting a long-range target for the size and configuration of the SPR that takes into account projections for future oil production, oil consumption, the efficacy of the existing SPR to respond to domestic supply disruptions, and U.S. International Energy Agency obligations. (Matter 1)

Agency: Congress
Status: Open

Comments: On July 18, 2019, S. 2175-Acting on the Annual Duplication Report Act of 2019-was introduced and referred to the Senate, Homeland Security and Governmental Affairs Committee. The bill would require the Secretary of Energy to conduct a review of options for a long-range target for the optimal size and configuration of the Strategic Petroleum Reserve and report to Congress no later than 180 days after enactment of the legislation. The report is to describe the findings of the Department of Energy's review and recommendations for legislation needed to optimize the size and configuration of the reserve. No further action has been taken on this bill in the 116th Congress. Congress setting a long-range target for the size and configuration of the Strategic Petroleum Reserve, as GAO recommended in May 2018, could better position DOE to ensure the efficiency and efficacy of federal funds spent on the reserve.

Recommendation: The Director of OMB should provide guidance to executive agencies on managing their personal property, emphasizing that agencies' policies or processes should reflect the requirement to continuously review and identify unneeded personal property. (Recommendation 1)

Agency: Executive Office of the President: Office of Management and Budget
Status: Open

Comments: In July 2019, Office of Management and Budget (OMB) officials said legislation passed in 2019 (Federal Personal Property Management Act of 2018) made action by OMB unnecessary. When OMB provides documentation to support this view, GAO will determine whether this information is sufficient to close the recommendation.

Recommendation: The NNSA Administrator should revise the scope of the mission need statement to clarify which mission need it seeks to achieve and, as appropriate, adjust the range of options considered in the analysis of alternatives process. (Recommendation 1)

Agency: Department of Energy: National Nuclear Security Administration
Status: Open

Comments: NNSA disagreed with our recommendation and has not taken steps to implement it. In August 2019, GAO requested an update on the status of the small centrifuge project at Oak Ridge since NNSA officials indicated in May 2019 that the status of the small centrifuge project will impact NNSA's ability to complete the analysis of alternatives (AOA) process by December 2019, as originally planned. Early in calendar year 2020, NNSA announced that completion of the AOA would be delayed to the end of fiscal year 2020. In September 2020, NNSA stated that the COVID-19 pandemic had further delayed the AOA and that the agency had not determined a revised target date for completion. We will continue monitoring the AOA process and will review the AOA once it is completed to determine whether we can close this recommendation at that time.

Recommendation: The NNSA Administrator should--following clarification of the scope of the mission need statement--ensure that the agency's cost estimates for whichever options it considers going forward are aligned with the scope of the mission need that the enrichment capability is intended to fulfill and that they are developed consistent with best practices. (Recommendation 2)

Agency: Department of Energy: National Nuclear Security Administration
Status: Open

Comments: NNSA disagreed with our recommendation and has not taken steps to implement it. In August 2019, GAO requested an update on the status of the small centrifuge project at Oak Ridge since NNSA officials indicated in May 2019 that the status of the small centrifuge project will impact NNSA's ability to complete the analysis of alternatives (AOA) process by December 2019, as originally planned. Early in calendar year 2020, NNSA announced that completion of the AOA would be delayed to the end of fiscal year 2020. In September 2020, NNSA stated that the COVID-19 pandemic had further delayed the AOA and that the agency had not determined a revised target date for completion. We will continue monitoring the AOA process and will review the AOA once it is completed to determine whether we can close this recommendation at that time.

Recommendation: The Assistant Administrator for Recovery should develop a detailed workforce plan that documents steps for hiring, training, and retaining key appeals staff. The plan should also address staff transitions resulting from deployments to disasters. (Recommendation 3)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: DHS concurred with this recommendation and said it would take steps to implement it. According to FEMA, to prepare for the potential production of a detailed regional workforce plan, PAAB (Public Assistance Appeals Branch) has been collecting information from the Regions regarding the percentage of time (on a monthly basis) that each Regional appeals analyst has worked on appeals. In August 2018, PAAB shared with the Regions its preliminary analysis of this information and asked the Regions to provide feedback regarding the methods used to analyze this information. PAAB said that they intend to assess first-level appeals' regional inventory and timeliness issues, as well as the work needed to prepare and finalize a detailed regional workforce plan. According to FEMA, PAAB is also analyzing second-level appeal inventory and timeliness, and will continue to monitor second-level appeal timeliness. In April 2020, we met with FEMA to discuss additional information and documentation they sent us involving their analysis of appeal inventories and whether this analysis is part of a larger effort to develop a detailed workforce plan as called for in the recommendation. As a result of this meeting, we received further documentation from FEMA in July 2020, and are in the process of evaluating this to determine whether FEMA has fully addressed this recommendation.

Recommendation: The Assistant Administrator for Recovery should work with Regional Administrators in all 10 regional offices, to establish and use goals and measures for processing first-level PA appeals to monitor performance and report on progress. (Recommendation 4)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: DHS concurred with this recommendation and said it would take steps to implement it. According to FEMA, in July 2018, the Public Assistance Division and PAAB transmitted a survey to the Regions containing questions about how each Region establishes goals for processing first-level appeals and how each Region measures and monitors performance with respect to those goals. Thereafter, the Regions provided survey responses to PAAB. According to FEMA, PAAB has begun analyzing the survey responses for the purpose of enabling FEMA's Associate Administrator for the Office of Response and Recovery and FEMA's Chief of Staff to work with all FEMA Regional Administrators to establish and use goals and measures for processing first-level PA appeals to monitor performance and report on progress. In April 2020, we met with FEMA to discuss additional information and documentation they sent us involving these efforts and their development of performance metrics that reflect best practices for the timely processing, tracking, and reporting of first appeals. As a result of this meeting, we received further documentation from FEMA in July 2020, and are in the process of evaluating this to determine whether FEMA has fully addressed this recommendation.

Recommendation: The Secretary of Agriculture should ensure that the Department's Chief Information Officer completes efforts to identify future telecommunications needs and areas for optimization, identifies the costs and benefits of new technology, and aligns USDA's approach with its long-term plans. (Recommendation 3)

Agency: Department of Agriculture
Status: Open

Comments: The U.S. Department of Agriculture (USDA) concurred with our recommendation and stated that it plans to, among other things, provide the EIS vendor community with USDA's future vision and requirements in order to enable each vendor to propose optimal solutions; and update the cost benefit analysis of new technologies while reviewing vendor proposals. However, USDA has not yet provided documentation demonstrating that it has completed these efforts. We will continue to monitor USDA's progress on these efforts.

Recommendation: The Secretary of Agriculture should ensure that the Department's Chief Information Officer identifies transition-related roles and responsibilities related to the management of assets, human capital, and information security, and legal expertise; develops a transition communications plan; and uses configuration and change-management processes in USDA's transition. (Recommendation 4)

Agency: Department of Agriculture
Status: Open

Comments: As we recommended, the U.S. Department of Agriculture (USDA) identified transition roles and responsibilities related to the management of assets, human capital, and information security, and legal expertise. USDA also developed a communications plan and change management plan for the transition. However, the department has not yet demonstrated that it has implemented change management, nor that it is using configuration management for the transition. We will continue to monitor USDA's progress in implementing this recommendation.

Recommendation: The Secretary of Agriculture should ensure that the Department's Chief Information Officer documents the costs and benefits of transition investments, identifies staff resources needed for the remainder of the transition, and analyzes training needs for staff assisting with the transition. (Recommendation 5)

Agency: Department of Agriculture
Status: Open

Comments: U.S. Department of Agriculture (USDA) officials stated that they are in the process of completing an Independent Government Cost Estimate for the transition. The officials also stated that the department is creating an EIS support organization that will address staffing needs for the transition. However, USDA has not yet provided documentation demonstrating that it has completed these efforts. We will continue to monitor USDA's progress in implementing this recommendation.

Recommendation: The Secretary of Agriculture should ensure that the Department's Chief Information Officer demonstrates that the Department's transition goals and measures align with its mission, identifies transition risks related to critical systems and continuity of operations, and identifies mission-critical priorities in USDA's transition timeline. (Recommendation 6)

Agency: Department of Agriculture
Status: Open

Comments: The U.S. Department of Agriculture (USDA) concurred with our recommendation and stated that it plans to (1) incorporate mission-critical priorities into USDA's requests for quotes; (2) ensure that critical systems are inventoried and that their respective transition plans ensure continuity of operations; and (3) prioritize mission-critical functions within its transition timeline. However, USDA has not yet provided documentation demonstrating that it has completed these efforts. We will continue to monitor USDA's progress in implementing this recommendation.

Recommendation: The Secretary of Labor should ensure that the Department's Chief Information Officer verifies the completeness of DOL's inventory of current telecommunications assets and services and establishes a process for ongoing maintenance of the inventory. (Recommendation 7)

Agency: Department of Labor
Status: Open

Comments: Department of Labor (DOL) officials stated that the agency is in the process of developing an inventory of its telecommunications assets and services that are associated with GSA's expiring contracts (e.g., Networx). The officials noted that, as part of the department's transition to EIS, DOL plans to include only limited non-GSA/commercial telecommunications assets and services in its initial transition efforts and inventory. The officials further stated that DOL will not focus on these non-GSA/commercial assets and services until the department completes its transition of assets and services associated with GSA's expiring contracts. We will continue to monitor the department's efforts to develop a complete telecommunications inventory, including assets and services associated with both GSA and non-GSA/commercial contracts, and associated maintenance processes for this inventory.

Recommendation: The Secretary of Labor should ensure that the Department's Chief Information Officer identifies the agency's future telecommunications needs, completes a strategic analysis of the agency's telecommunications requirements, and incorporates the requirements into transition planning. (Recommendation 8)

Agency: Department of Labor
Status: Open

Comments: The Department of Labor (DOL) provided documentation demonstrating that it has identified certain future telecommunications needs for the department, but DOL did not identify these needs using a complete inventory of its current telecommunications assets and services. In addition, the department demonstrated that it had completed a draft strategic analysis of its telecommunications requirements, but this analysis was not yet finalized and approved. Further, the department has not yet demonstrated that it has aligned its identified telecommunications needs with its long-term plans and enterprise architecture. We will continue to monitor DOT's efforts to implement this recommendation.

Recommendation: The Secretary of Labor should ensure that the Department's Chief Information Officer identifies transition-related roles and responsibilities related to the management of assets, human capital, and information security, and legal expertise; develops a transition communications plan; and uses project, configuration, and change-management processes in DOL's transition (Recommendation 9)

Agency: Department of Labor
Status: Open

Comments: Department of Labor (DOL) officials stated that the department is in the process of selecting a project manager to develop the Transition Project Plan and other supporting documentation for the transition, including a communications plan. DOL expects to develop this documentation around March 2020. We will continue to monitor the department's progress on these efforts.

Recommendation: The Secretary of Labor should ensure that the Department's Chief Information Officer identifies the resources needed for the full transition, develops justifications for the costs of changes to hardware and software, identifies staff resources needed for the remainder of the transition, and analyzes training needs for staff assisting with the transition. (Recommendation 10)

Agency: Department of Labor
Status: Open

Comments: Department of Labor (DOL) officials stated that the department is in the process of selecting a project manager to develop the Transition Project Plan and other documentation that would address this recommendation. The officials expect to develop this documentation around March 2020. We will continue to monitor the department's efforts to implement this recommendation.

Recommendation: The Secretary of Labor should ensure that the Department's Chief Information Officer identifies transition risks related to information security, critical systems, and continuity of operations, and identifies mission-critical priorities in DOL's transition timeline. (Recommendation 11)

Agency: Department of Labor
Status: Open

Comments: Department of Labor (DOL) officials stated that the department is in the process of selecting a project manager to develop the Transition Project Plan and other documentation that would address this recommendation. The officials expect to develop this documentation around March 2020. We will continue to monitor the department's efforts to implement this recommendation.

Recommendation: The Chairman of the Securities and Exchange Commission should ensure that the Commission's Chief Information Officer identifies the agency's future telecommunications needs, areas for optimization, and the costs and benefits of new technology; completes a strategic analysis of the commission's telecommunications requirements; and incorporates the identified requirements into transition planning. (Recommendation 12)

Agency: United States Securities and Exchange Commission
Status: Open

Comments: The Securities and Exchange Commission (SEC) concurred with our recommendation. SEC stated that it plans to establish an EIS planning team comprised of key IT personnel from across the agency to identify, among other things, future needs and areas for improvement, so that SEC can incorporate the results into its transition planning. However, SEC has not yet provided documentation demonstrating that it has completed these efforts. We will continue to monitor SEC's progress implementing this recommendation.

Recommendation: The Chairman of the Securities and Exchange Commission should ensure that the Commission's Chief Information Officer identifies roles and responsibilities related to the management of assets and human capital and legal expertise for the transition; includes key local and regional officials in SEC's transition communications plan; and completes efforts to use configuration and change management processes in the transition. (Recommendation 13)

Agency: United States Securities and Exchange Commission
Status: Open

Comments: The Securities and Exchange Commission (SEC) concurred with our recommendation and stated that it plans to document the roles and responsibilities of key EIS transition team members across the agency. The agency also plans to develop a transition communications plan that includes configuration and change management practices. However, SEC has not yet provided documentation demonstrating that it has completed these efforts. We will continue to monitor SEC's progress implementing this recommendation.

Recommendation: The Chairman of the Securities and Exchange Commission should ensure that the Commission's Chief Information Officer identifies the resources needed for the full transition, justifies requests for transition resources, identifies staff resources needed for the full transition, and completes efforts to analyze training needs for staff assisting with the transition. (Recommendation 14)

Agency: United States Securities and Exchange Commission
Status: Open

Comments: In response to our recommendation, the Securities and Exchange Commission (SEC) provided a high-level budget estimate for the transition. However, it was unclear what costs were included in this estimate and the agency did not provide documentation that justified the costs identified. In addition, SEC has not yet provided an analysis of the staff resources it needs for the transition, nor an analysis of the training needs for the staff assisting with the transition. We will continue to monitor SEC's efforts to implement this recommendation.

Recommendation: The Chairman of the Securities and Exchange Commission should ensure that the Commission's Chief Information Officer completes efforts to demonstrate that the commission's transition goals and measures align with its mission, identifies transition risks related to critical systems and continuity of operations, and identifies mission-critical priorities in SEC's transition timeline. (Recommendation 15)

Agency: United States Securities and Exchange Commission
Status: Open

Comments: The Securities and Exchange Commission (SEC) has demonstrated that its transition goals and measures align with its mission. In addition, the commission has identified transition risks related to continuity of operations. However, SEC has not yet identified transition risks related to its critical systems, nor identified mission-critical priorities in its transition timeline. We will continue to monitor SEC's progress on these efforts.

Recommendation: The Commissioner of the Social Security Administration should ensure that the Administration's Chief Information Officer verifies the completeness of SSA's inventory of current telecommunications assets and services and establishes a process for ongoing maintenance of the inventory regarding services other than local and long-distance telecommunications. (Recommendation 16)

Agency: Social Security Administration
Status: Open

Comments: Social Security Administration (SSA) officials stated that the agency is in the process of making significant changes to its procedures and policy for its telecommunications inventory. The officials expect to have a complete inventory of their telecommunications assets and services by 2021. We will continue to monitor SSA's efforts to implement this recommendation.

Recommendation: The Commissioner of the Social Security Administration should ensure that the Administration's Chief Information Officer completes identification of the agency's future telecommunications needs and aligns its approach with the agency's enterprise architecture. (Recommendation 17)

Agency: Social Security Administration
Status: Open

Comments: Social Security Administration (SSA) officials stated that the agency's priority is to transition its telecommunications services on a like-for-like basis, in order to complete the transition before its existing contracts expire, as well as to receive immediate cost savings. Officials also stated that, once SSA has released its EIS solicitations, they plan to analyze the alignment of their future telecommunications needs with the agency's enterprise architecture. However, SSA has not yet provided documentation demonstrating that it has completed this analysis. We will continue to monitor SSA's progress on these efforts.

Recommendation: The Commissioner of the Social Security Administration should ensure that the Administration's Chief Information Officer uses configuration and change-management processes in its transition. (Recommendation 18)

Agency: Social Security Administration
Status: Open

Comments: The Social Security Administration (SSA) provided documentation demonstrating that it has implemented a change management process, including establishing a change control board that is scheduled to meet on a weekly basis and tracking change requests in its IT Service Management tool. However, SSA has not yet demonstrated that it has implemented configuration management processes for its transition. We will continue to monitor SSA's efforts to implement these processes.

Recommendation: The Commissioner of the Social Security Administration should ensure that the Administration's Chief Information Officer identifies the resources needed for the full transition, documents the costs and benefits of transition investments, identifies staff resources needed for the remainder of the transition, and analyzes training needs for all staff working on the transition. (Recommendation 19)

Agency: Social Security Administration
Status: Open

Comments: The Social Security Administration (SSA) provided documentation demonstrating that it has identified the staff resources and required training for staff working on the transition. However, SSA has not yet provided documentation demonstrating that it has identified the funding resources needed for the full transition, nor documented the costs and benefits of transition investments, such as for resource requests related to transition program management staff. We will continue to monitor SSA's efforts to fully implement this recommendation.

Recommendation: The Commissioner of the Social Security Administration should ensure that the Administration's Chief Information Officer completes efforts to identify measures of success for the transition, identifies transition risks related to critical systems and continuity of operations, and identifies mission-critical priorities in SSA's transition timeline. (Recommendation 20)

Agency: Social Security Administration
Status: Open

Comments: The Social Security Administration (SSA) has identified transition risks related to critical systems and continuity of operations. In addition, SSA officials stated that the agency is in the process of identifying (1) agency-specific measures of success for the transition and (2) mission-critical priorities that need to be incorporated into its transition timeline. However, SSA has not yet provided documentation demonstrating that it has completed these efforts. We will continue to monitor SSA's efforts to fully implement this recommendation.

Recommendation: The Secretary of Transportation should ensure that the Department's Chief Information Officer verifies the completeness of DOT's inventory of current telecommunications assets and services and establishes a process for ongoing maintenance of the inventory. (Recommendation 21)

Agency: Department of Transportation
Status: Open

Comments: Department of Transportation (DOT) officials stated that the department has developed a comprehensive inventory of its telecommunications assets and services, and maintains this inventory on a regular basis. However, as of August 2020, the department has not yet provided documentation of its inventory or the associated maintenance processes. We will continue to monitor DOT's efforts to complete this inventory and establish a maintenance process for it.

Recommendation: The Secretary of Transportation should ensure that the Department's Chief Information Officer identifies the agency's future telecommunications needs, areas for optimization, and costs and benefits of new technology; and completes efforts to align DOT's approach with its long-term plans and enterprise architecture. (Recommendation 22)

Agency: Department of Transportation
Status: Open

Comments: Department of Transportation (DOT) officials stated that they conducted an assessment of the department's future telecommunication requirements. According to officials, the results of this analysis were included in an EIS Statement of Work. However, DOT has not demonstrated that it used its complete inventory of existing services to identify its future needs. DOT also stated that it has conducted extensive research to identify areas for optimization and sharing, but did not provide documentation of this research. Further, DOT has not provided evidence that the department has aligned its transition approach with its long-term plans and enterprise architecture. We will continue to follow-up with DOT regarding these efforts.

Recommendation: The Secretary of Transportation should ensure that the Department's Chief Information Officer identifies roles and responsibilities related to the management of assets and human capital and legal expertise for the transition; develops a transition communications plan; and fully uses configuration and change-management processes in DOT's transition. (Recommendation 23)

Agency: Department of Transportation
Status: Open

Comments: The Department of Transportation (DOT) developed a transition communications plan and identified roles and responsibilities related to legal expertise, the management of assets and human capital. DOT has also provided evidence that they are requiring the use of change management in the transition. However, DOT has not demonstrated that it is applying configuration management processes to DOT's transition efforts. We will continue to monitor DOT's efforts to implement this recommendation.

Recommendation: The Secretary of Transportation should ensure that the Department's Chief Information Officer fully identifies the resources needed for the full transition, justifies requests for transition resources, identifies staff resources needed for the full transition, and fully analyzes training needs for staff assisting with the transition. (Recommendation 24)

Agency: Department of Transportation
Status: Open

Comments: Department of Transportation (DOT) developed a transition resource plan that identifies functional roles needed for the transition, such as network engineers and staff to place new telecommunications orders. However, the transition resource plan did not identify the staffing levels needed for each of the functional roles, such as how many network engineers are necessary, and DOT did not provide other documentation that fully identifies these resources needs. In addition, DOT has not yet provided documentation that it has identified the funding needed for the full transition, justified requests for transition resources, or fully analyzed training needs for staff assisting with the transition. We will continue to follow-up on DOT's efforts to implement this recommendation.

Recommendation: The Secretary of Transportation should ensure that the Department's Chief Information Officer fully demonstrates that DOT's transition goals and measures align with its mission; completely identifies transition risks related to information security, critical systems, and continuity of operations; and fully identifies mission-critical priorities in the transition timeline. (Recommendation 25)

Agency: Department of Transportation
Status: Open

Comments: Department of Transportation (DOT) provided evidence that its transition goals and measures align with its mission and that it has identified the risks associated with the EIS transition. However, DOT has not yet provided documentation demonstrating that it has identified mission-critical priorities in its transition timeline. We will continue to monitor DOT's efforts to implement this recommendation.

Recommendation: To minimize unnecessary overlap and duplication and more efficiently use DOD's U.S. distribution centers, the Secretary of Defense should direct the Under Secretary of Defense for Acquisition, Technology, and Logistics (or the subsequent Under Secretary for Acquisition and Sustainment), in conjunction with the Director of DLA, and the Secretaries of the Army, the Air Force, and the Navy, to assess and direct the implementation of actions, as appropriate, that can be taken using existing authorities to close, realign, or dispose of existing infrastructure.

Agency: Department of Defense
Status: Open

Comments: DOD concurred with the recommendation. DOD began reviewing its secondary item inventory warehousing in July 2017 to consolidate underused distribution centers. In February 2018, DOD officials stated that the department will conduct three site studies by fiscal year 2019 to assess the viability and any potential savings from consolidation at these locations. In April 2019, DOD officials stated that the site studies had been completed and they anticipate a final report in late May 2019.

Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

Agency: Department of Commerce
Status: Open

Comments: We reported that the Department of Commerce did not meet the following software application inventory practice: regularly updates the inventory with quality controls to ensure reliability. Specifically, the department did not provide evidence of a process to regularly update its inventory or quality controls to ensure the reliability of the data collected. In October 2017, the department reported that application inventory information will be captured through the Department of Commerce Capital Planning and Investment Control (CPIC) system, as part of its regular updating of investment information. Further, the department stated that it will update its CPIC handbook to provide guidance on quality control to ensure reliability of the data collected. In November 2018 and November 2019 we followed-up with Commerce on the status of their efforts; however, as of January 2020, we had not received an update. We plan to continue to follow up with Commerce to monitor the status of these planned actions.

Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

Agency: Department of Energy
Status: Open

Comments: We reported that the Department of Energy partially met the following three software application inventory practices, (1) includes systems from all organizational components, (2) specifies basic application attributes, and (3) is regularly updated with quality controls to ensure reliability. In May 2017, the department reported that it plans to implement automated monitoring and inventory tools by the end of fiscal year 2020, which it expects will address the key practices. In December 2019, the department reported that it anticipates completing a refresh of its application inventory by the end of February 2020. We plan to monitor the department's efforts to implement the tools and to develop a complete application inventory.

Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

Agency: Department of Housing and Urban Development
Status: Open

Comments: We reported that the Department of Housing and Urban Development (HUD) partially met the following three software application inventory practices, (1) includes systems from all organizational components, (2) specifies basic application attributes, and (3) is regularly updated with quality controls to ensure reliability. In June 2017, the department reported that it is working to identify applications in field offices, and planned for this effort to be completed in fiscal year 2018. In addition, the department stated it planned to update the inventory to include business functions for each system by the end of fiscal year 2017. Further, department officials stated that to ensure the accuracy and reliability of the application inventory, the department planned to conduct quarterly portfolio reviews starting in fiscal year 2018. In October 2018, HUD officials reported that CTO performed a technical assessment of HUD's IT assets, which resulted in identifying systems in the inventory that had been decommissioned and will be decommissioned. In addition, the department provided its strategy for performing the assessment. In August 2019, HUD reported that it completed an assessment of its legacy applications and the current inventory system is outdated. However, as of January 2020, HUD had not yet provided an updated inventory. We plan to continue to monitor the department's efforts to address the recommendation.

Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

Agency: Social Security Administration
Status: Open

Comments: We reported that the Social Security Administration (SSA) partially met the following two software application inventory practices, (1) includes systems from all organizational components, and (2) regularly updates the inventory with quality controls to ensure reliability. In March 2017, SSA officials reported that the agency's Office of Systems and Office of Operations continue to collaborate on integrating application information into the Enterprise Application Inventory. The officials reported that regionally developed applications that have been granted authority to operate have been imported into the enterprise application inventory. In addition, the officials stated that the Office of Operations was in the process of redesigning their repository to accommodate requirements to support the Enterprise Application Inventory, including the ability to update and maintain application information in the enterprise repository. Lastly, SSA officials reported that its Office of Information Security and Office of Systems were continuing to work to identify additional headquarters applications and develop process and automation to include applications in the inventory. In June 2019, SSA officials reported that they were continuing to make progress to update the inventory to include systems from all organizational components. However, as of January 2020, we had not received an updated inventory. We will continue to monitor SSA's efforts to develop a complete application inventory.

Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

Agency: Department of Labor
Status: Open

Comments: We reported that the Department of Labor did not meet one software application inventory practice, and partially met three practices. Specifically, we reported that the department did not meet the practice to ensure that the inventory is regularly updated with quality controls to ensure reliability, and partially met the practices to (1) include business and enterprise IT systems, (2) include systems from all organizational components, and (3) specify basic application attributes. In March 2018, department officials provided an updated inventory, which included business and enterprise IT systems from all organizational components, and specified basic attributes, including the name, owner, and business function. In addition, officials stated that they plan to update the inventory on a periodic basis as necessary, at minimum annually, as part of the department's IT budgeting process. Further, in June 2019, officials reported that the department performs biannual reviews of all IT investments and associated systems and applications to verify reported data. The officials also reported that the department uses quality control processes and procedures to ensure consistent, standard, and complete reporting to align with all investment artifacts. However, the department did not provide evidence of these data quality efforts. In June 2019, officials also reported that the department is implementing a new system in order to maintain an ongoing comprehensive inventory of all IT assets, including applications, which it expects to have fully operational by the end of the second quarter of fiscal year 2020. We will continue to monitor the department's efforts.

Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

Agency: Department of the Treasury
Status: Open

Comments: We reported that the Department of the Treasury had partially met the following two practices for establishing a complete software application inventory, (1) specifies basic application attributes, and (2) is regularly updated with quality controls to ensure reliability. In September 2017, the department provided evidence showing that it had taken steps to address these practices. Specifically, the department provided an export of its inventory, which showed that most of the systems listed contained a system description. According to department officials, some systems do not have a system description because the department's inventory policy allows bureaus to attach documents to the inventory, which include the system description, instead of populating the system description field. Further, the policy does not require a system description for systems in the disposal state. Moreover, the inventory did not include the business segment or function that the system supports. According to Treasury officials, the Bureau and Functional Unit fields within the inventory allow the department to map the systems to the business segments that they support. We followed up with the department to obtain this mapping. However, as of January 2020, the department had not provided it. We will continue to monitor the department's efforts to ensure that the inventory is regularly updated with quality controls to ensure its reliability.

Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

Agency: Department of State
Status: Open

Comments: We reported that the Department of State partially met the following software application inventory practices: (1) specifies basic application attributes; and (2) is regularly updated with quality controls to ensure reliability. Specifically, we reported that while the inventory included basic application attributes (e.g. name, description), it did not include the business function for the majority of inventory entries. Further, we reported that the agency did not provide evidence that quality control processes were in place to ensure the reliability of the data in the inventory. In July 2017, department officials stated that the department recently began a department-wide data call to obtain information on all IT assets and applications from each bureau, including aligning the assets and applications to a business function. Further, officials stated that they plan to analyze the results against their current data to ensure the accuracy and reliability of the IT asset inventory. In June 2019, the department provided evidence demonstrating that its inventory includes the business function for IT assets. In addition, State officials stated that the IT asset inventory that is posted internally for review is a high-level summary to facilitate monthly validation. However, as of January 2020, the department has not provided documentation showing that it has implemented the quality control processes to ensure the reliability of the data. We plan to continue to monitor the department's efforts to address the recommendation.

Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

Agency: Environmental Protection Agency
Status: Open

Comments: We reported that the Environmental Protection Agency had fully met three of the four practices to establish a complete application inventory, and partially met one. Specifically, the agency partially met the practice for including application attributes in the inventory, as although EPA did not identify the business function for every application. In December 2019, Environmental Protection Agency officials stated that the inventory now requires the business function to be included, and provided inventory update instructions that show the business function is to be included. In addition, agency officials provided instructions for senior information managers to update the inventory in fiscal year 2019. However, as of January 2020, agency officials had not provided an updated inventory, and thus we were not able to verify that the business function was added for all applications. We will follow up with the agency to obtain the updated inventory.

Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the heads of the Departments of Agriculture, Commerce, Education, Energy, Health and Human Services, Housing and Urban Development, the Interior, Labor, State, Transportation, the Treasury, and Veterans Affairs; and heads of the Environmental Protection Agency; National Aeronautics and Space Administration; National Science Foundation; Nuclear Regulatory Commission; Office of Personnel Management; Small Business Administration; Social Security Administration; and U.S. Agency for International Development should direct their Chief Information Officers (CIOs) and other responsible officials to improve their inventories by taking steps to fully address the practices we identified as being partially met or not met.

Agency: Office of Personnel Management
Status: Open

Comments: We reported that the Office of Personnel Management (OPM) partially met the software application inventory practice to regularly update the inventory with quality controls to ensure reliability. In November 2016, OPM officials stated that they were validating the data in the application inventory. In addition, officials stated that they were making progress in using automated scanning tools to update the inventory, including coordinating with the General Services Administration's Software Management Group which is working to standardize the use of automated inventory tools across the government. In June 2017, November 2018, and November 2019, we followed up with OPM to obtain documentation of these reported actions; however, as of January 2020, the agency had not yet provided supporting documentation. We are continuing to follow up with OPM to obtain documentation of its reported actions.

Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the Secretaries of Defense, Homeland Security, the Interior, and Labor; and the Director of the National Science Foundation should direct the CIOs and other responsible officials to modify existing investment management processes to address applications more completely. Specifically, the Secretary of Defense should direct the responsible official to modify the department's existing processes to collect and review cost, technical, and business information for the enterprise and business IT systems within the Enterprise Information Environment Mission Area applications which are currently not reviewed as part of the department's process for business systems.

Agency: Department of Defense
Status: Open

Comments: The Department of Defense did not concur with our recommendation, noting, among other things, in its written response to our draft report, that a majority of the Enterprise Information Environment Mission Area systems are IT infrastructure, and not applications. However, we reported that the mission area nevertheless included a large number of enterprise and business IT applications which could benefit from rationalization, and we therefore believed our recommendation was still warranted. In March 2020, the department stated that it is formalizing a guide to assist components with implementing an application rationalization process, that will be used to rationalize the Enterprise Information Environment Mission Area systems. The department stated that it plans to perform annual reviews, and expects to start by the end of fiscal year 2020.

Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the Secretaries of Defense, Homeland Security, the Interior, and Labor; and the Director of the National Science Foundation should direct the CIOs and other responsible officials to modify existing investment management processes to address applications more completely. Specifically, the Secretary of Homeland Security should direct the department's CIO to identify one high-cost function it could collect detailed cost, technical, and business information for and modify existing processes to collect and review this information.

Agency: Department of Homeland Security
Status: Open

Comments: In April 2018, DHS officials stated that they identified FOIA systems as a high cost function, and will modify existing processes to collect and review the cost, technical, and business information. In November 2019, DHS reported that it is continuing to make progress in acquiring a new enterprise-wide FOIA system by reviewing current capabilities. We plan to continue to monitor the department's efforts.

Recommendation: To improve federal agencies' efforts to rationalize their portfolio of applications, the Secretaries of Defense, Homeland Security, the Interior, and Labor; and the Director of the National Science Foundation should direct the CIOs and other responsible officials to modify existing investment management processes to address applications more completely. Specifically, the Secretary of Labor should direct the department's CIO to consider a segmented approach to further rationalize and identify a function for which it would modify existing processes to collect and review application-specific cost, technical, and business value information.

Agency: Department of Labor
Status: Open

Comments: In February 2017, department officials stated that the department's portfolio of IT investments, which includes the systems, sub-systems, and applications in the IT asset inventory, are rationalized bi-annually as part of the Office of the Chief Information Officer's IT Capital Planning and Investment Control (CPIC) review processes. Further, officials stated that the systems and applications were also being rationalized as part of the process for updating the IT asset inventory. Officials stated that the department plans to review and update the department's CPIC guide to describe the IT asset inventory management process including the basic quality controls. In July 2019, officials reported that the department plans to have the updated guide completed by the end of fiscal year 2019. However, as of January 2020, the department had not provided documentation supporting these efforts. We plan to follow-up with the department to obtain documentation of its efforts to address the recommendation.

Recommendation: The Director of the Office of Management and Budget, in consultation with the Performance Improvement Council and General Services Administration, should ensure the information presented on Performance.gov consistently complies with GPRAMA public reporting requirements for the website's content.

Agency: Executive Office of the President: Office of Management and Budget
Status: Open

Comments: In February 2018, the Office of Management and Budget (OMB) and General Services Administration launched an updated version of Performance.gov. Our updated analysis of information presented on the site in August 2020 found that it does not meet all requirements. However, OMB continues to take action to address this recommendation. For example, Performance.gov does not include a required inventory of federal programs. In July 2020, OMB reported that it is working with agencies to address this requirement. Beginning with the fiscal year 2021 federal budget cycle, OMB and agencies plan to merge implementation of existing web-based reporting of performance and spending data to provide a more coherent picture of federal programs and activities. We will continue to monitor the status of actions taken to address this recommendation.

Recommendation: To further DOD's efforts to identify opportunities for more efficient use of headquarters-related resources, the Secretary of Defense should direct the Deputy Chief Management Officer, in coordination with the Under Secretary of Defense for Personnel and Readiness, the Chairman of the Joint Chiefs of Staff, the Secretaries of the military departments, and the heads of the defense agencies and DOD field activities, to align DOD's data on department-wide military and civilian positions that have headquarters-related DOD function codes with the revised definition of major DOD headquarters activities in order to provide the department with reliable data to accurately assess headquarters functions and identify opportunities for streamlining or further analysis.

Agency: Department of Defense
Status: Open

Comments: DOD concurred with our recommendation. As of August 2020, DOD has made progress on this recommendation by (1) aligning guidance on the Inherently Governmental and Commercial Activities (IGCA) Inventory to redefined Management Headquarters Activities, (2) requiring service components to revalidate DOD function codes assigned to billets when providing data to support the IGCA inventory, and, (3) providing documentation to show it had aligned total obligation authority and manpower information in the Future Years Defense Program to major headquarters activities. However, as of August 2020, the department had not provided documentation to demonstrate that guidance had been implemented. In addition, DOD stated in August 2020 that it has established a functional coding working group and that, by June 2022, it will update policy guidance to improve functional coding and ensure alignment with data systems. When the department documents alignment of major headquarters activities with civilian and military manpower information and improves functional coding, it will be better positioned to accurately assess headquarters functions and identify opportunities for streamlining.

Recommendation: To further DOD's efforts to identify opportunities for more efficient use of headquarters-related resources, the Secretary of Defense should direct the Deputy Chief Management Officer, in coordination with the Under Secretary of Defense for Personnel and Readiness, the Chairman of the Joint Chiefs of Staff, the Secretaries of the military departments, and the heads of the defense agencies and DOD field activities, to, once this definition is published in DOD guidance, collect reliable information on the costs associated with functions within headquarters organizations--through revisions to the Inherently Governmental / Commercial Activities Inventory or another method--in order to provide the department with detailed information for use in estimating resources associated with specific headquarters functions, and in making decisions, monitoring performance, and allocating resources.

Agency: Department of Defense
Status: Open
Priority recommendation

Comments: DOD concurred with our recommendation. As of August 2020, DOD had made progress on this recommendation by documenting it had aligned manpower and total obligation authority in the Future Years Defense Program to major headquarters activities. DOD stated in August 2020 that it has established a functional coding working group and that, by June 2022, it will update policy guidance to improve functional coding and ensure alignment with data systems. As of August 2020, the department had not, however, finalized the definition of major headquarters activities in its guidance. When the department formalizes the definition in guidance and improves its functional coding, it will be better positioned to accurately assess headquarters functions and estimate related resources.

Recommendation: To provide reasonable assurance that the property, equipment, and software transactions are properly tracked and capitalized or expensed as appropriate, the Director of CFPB should direct the program offices to require vendors to provide detailed invoices with costs broken out by project.

Agency: Consumer Financial Protection Bureau
Status: Open

Comments: During our fiscal year 2019 audit, we continued to find control deficiencies over CFPB's accounting for its property, equipment, and software. CFPB was still in the process of working with its Office of Procurement and program offices to require more detailed invoices with costs broken out by project. We will continue to evaluate CFPB's actions to address this recommendation during our fiscal year 2020 financial statement audit.

Recommendation: To increase department-wide supply chain efficiencies and effectiveness in support of maintenance at the Army and Marine Corps depots and Navy shipyards, the Secretary of Defense should direct the Assistant Secretary of Defense for Logistics and Materiel Readiness, in conjunction with the Director, Defense Logistics Agency, and the Secretaries of the Army and Navy and the Commandant of the Marine Corps to assess through a comprehensive business case analysis-drawing on lessons learned from previous efforts-the costs and benefits of DLA managing the retail supply, storage, and distribution functions at the Army and Marine Corps depots and Navy shipyards.

Agency: Department of Defense
Status: Open

Comments: DOD concurred with our recommendation. As of August 2018, DOD had designated the transfer of these retail functions as an operating priority and identified it as a key reform effort within logistics in the department. The Marine Corps has conducted its analysis and decided to transition additional supply, storage, and distribution functions to the Defense Logistics Agency (DLA) over a 4-year period, with all implementation activities scheduled to be complete by 2022. The Army continues to analyze requirements for the full transition of supply, storage, and distribution functions to DLA with final decisions to be made in late 2018. Lastly, the Navy and DLA are working on a strategic memorandum of understanding to guide decision on the role of DLA at the Navy shipyards, according to a senior DOD official. Without the Army and Navy finalizing its business case analyses, decision makers will not be positioned to make cost-effective decisions regarding supply operations at military depots.

Recommendation: To increase department-wide supply chain efficiencies and effectiveness in support of maintenance at the Army and Marine Corps depots and Navy shipyards, the Secretary of Defense should direct the Assistant Secretary of Defense for Logistics and Materiel Readiness, in conjunction with the Director, Defense Logistics Agency, and the Secretaries of the Army and Navy and the Commandant of the Marine Corps to use the analysis to make a decision on the degree to which DLA should manage these functions at the Army and Marine Corps depots and Navy shipyards.

Agency: Department of Defense
Status: Open

Comments: DOD concurred with our recommendation. As of August 2018, DOD had designated the transfer of these retail functions as an operating priority and identified it as a key reform effort within logistics in the department. The Marine Corps has conducted its analysis and decided to transition additional supply, storage, and distribution functions to the Defense Logistics Agency (DLA) over a 4-year period, with all implementation activities scheduled to be completed by 2022. However, the Army and Navy have not made any decisions regarding the additional transfer of supply, storage and distribution functions to DLA. Without the Army and Navy making decisions based on business case analyses on the degree to which additional supply, storage, and distribution functions will transfer to DLA, DOD will not be ensured that it is operating its supply operations at military depots in a cost-effective manner.

Recommendation: To improve the efficiency and effectiveness of supply and maintenance operations, in accordance with DOD guidance, the Secretary of Defense should direct the Assistant Secretary of Defense for Logistics and Materiel Readiness, in conjunction with the Director, Defense Logistics Agency, and the Secretaries of the Army, Navy, and Air Force and the Commandant of the Marine Corps to develop and implement metrics that measure the accuracy of planning factors, such as the schedule, bill of materials, and replacement factors, used for depot maintenance.

Agency: Department of Defense
Status: Open

Comments: DOD concurred with our recommendation. As of August 2018, DOD has begun to identify metrics that measure the accuracy of planning factors used for depot maintenance. However, these metrics are not scheduled to be implemented fully implemented in December 2018.

Recommendation: To improve the efficiency and effectiveness of supply and maintenance operations, in accordance with DOD guidance, the Secretary of Defense should direct the Assistant Secretary of Defense for Logistics and Materiel Readiness, in conjunction with the Director, Defense Logistics Agency, and the Secretaries of the Army, Navy, and Air Force and the Commandant of the Marine Corps to take action, as appropriate and necessary, to resolve any issues identified through measuring the accuracy of planning inputs in an effort to improve supply and depot maintenance operations.

Agency: Department of Defense
Status: Open

Comments: DOD concurred with our recommendation. As of August 2018, DOD has begun to identify metrics that measure the accuracy of planning factors used for depot maintenance. However, these metrics are not scheduled to be implemented fully implemented in December 2018. Thus, no actions have been taken to resolve any identified issues based on the results of the metrics.

Recommendation: To be able to assess the cost-effectiveness of supply and depot maintenance operations, in accordance with DOD supply chain management guidance, the Secretary of Defense should direct the Assistant Secretary of Defense for Logistics and Materiel Readiness, in conjunction with the Director, Defense Logistics Agency, the Secretaries of the Army, Navy, and the Air Force, and the Commandant of the Marine Corps to take steps to develop and implement metrics, to the extent feasible, to measure and track disruption costs created by the lack of parts at depot maintenance industrial sites by, for example, establishing a team of supply and depot maintenance experts from DLA and the services to assess potential data sources, approaches, and methods.

Agency: Department of Defense
Status: Open

Comments: DOD concurred with our recommendation. As of August 2018, DOD has begun to develop metrics that measure and track disruption costs created by the lack of parts at depot maintenance industrial sites. However, these metrics are not scheduled to be implemented until October 2018.

Recommendation: To be able to assess the cost-effectiveness of supply and depot maintenance operations, in accordance with DOD supply chain management guidance, the Secretary of Defense should direct the Assistant Secretary of Defense for Logistics and Materiel Readiness, in conjunction with the Director, Defense Logistics Agency, the Secretaries of the Army, Navy, and the Air Force, and the Commandant of the Marine Corps to take action, as appropriate, to address any inefficiencies identified by the disruption cost metrics in supply and depot maintenance operations.

Agency: Department of Defense
Status: Open

Comments: DOD concurred with our recommendation. As of August 2018, DOD has begun to develop metrics that measure and track disruption costs created by the lack of parts at depot maintenance industrial sites. However, these metrics are not scheduled to be implemented until October 2018. Thus, no actions have been taken to resolve any identified issues based on the results of the metrics.

Recommendation: To help ensure that the Navy has adequate oversight of on-order excess inventory termination decisions and necessary performance measures consistent with DOD guidance, the Secretary of the Navy should direct the Commander, Naval Supply Systems Command, to incorporate the graduated management reviews and the ability to track and review the reasons for not canceling and modifying on-order excess items into its automated termination module that is under development.

Agency: Department of Defense: Department of the Navy
Status: Open

Comments: DOD concurred with our recommendation. As of August 2019, Naval Supply Systems Command has taken some steps, such as defining the requirement and piloting some aspects of the effort, to incorporate graduated management reviews and the ability to track and review the reason for not canceling and modifying on-order excess items into its automated termination module. However, this capability is not implemented into the automated termination module, according to Naval Supply Systems Command officials. Navy Supply Systems Command provided information on its plans to implement this capability in fiscal year 2020 and we will continue to monitor their efforts to address this implementation.