Recommendation: The Administrator of FEMA should assess different approaches, in addition to community assistance visits, for using existing resources to ensure communities' compliance with NFIP requirements. This should include analyzing alternatives to community assistance visits. (Recommendation 1)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Administrator of FEMA should identify appropriate steps to ensure it has complete, up-to-date, and reliable records of community assistance visits, including information on why some visit records remain open for a significant period of time. (Recommendation 2)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Administrator of FEMA should ensure that communities are consistently collecting data on their substantial damage assessments and that FEMA has a way to readily access those data to evaluate community compliance with NFIP requirements for rebuilding substantially damaged properties. (Recommendation 3)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Administrator of FEMA should clarify with NFIP communities its policies on sharing data on NFIP claims and provide such information to those communities as needed. (Recommendation 4)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Associate Administrator for the Office of Disaster Assistance should identify and document risks associated with its disaster response and plans to mitigate these risks in its disaster planning documentation. (Recommendation 1)

Agency: Small Business Administration: Office of Disaster Assistance
Status: Open
Priority recommendation

Comments: SBA agreed with the recommendation. SBA noted that relevant agency offices would collaborate to identify and document known risks associated with SBA's disaster response and implement a risk-informed approach to its direct response and recovery operations.

Recommendation: The Associate Administrator for the Office of Disaster Assistance should identify the key elements of a disaster action plan and provide additional guidance to staff on how to incorporate these elements into future action plans. (Recommendation 2)

Agency: Small Business Administration: Office of Disaster Assistance
Status: Open
Priority recommendation

Comments: SBA agreed with the recommendation. SBA noted that the agency would develop the key elements of and templates for a disaster action plan, provide guidance to field operations centers, and update the agency's Disaster Preparedness and Recovery Plan.

Recommendation: The Associate Administrator for the Office of Disaster Assistance should update its outreach plan to include information on region-specific risks or challenges, such as those encountered after the 2017 hurricanes. (Recommendation 3)

Agency: Small Business Administration: Office of Disaster Assistance
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Associate Administrator for the Office of Disaster Assistance should establish metrics to measure the success of its outreach efforts during the response to a disaster. (Recommendation 4)

Agency: Small Business Administration: Office of Disaster Assistance
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Associate Administrator for the Office of Capital Access should evaluate the implementation of the Express Bridge Loan Pilot Program to determine why so few loans have been made and if any design changes may be warranted before the end of the pilot. Such an evaluation could include assessing SBA's outreach efforts and seeking feedback from lenders. (Recommendation 5)

Agency: Small Business Administration: Office of Disaster Assistance
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Chairman of FCC should develop specific, measurable goals and performance measures for its efforts to monitor the performance of new WEA capabilities, such as enhanced geo-targeting and expanded alert message length. (Recommendation 1)

Agency: Federal Communications Commission
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Director of the IPAWS program should document how it plans to address key actions needed to educate alerting authorities in their use of IPAWS and implement a mechanism that will allow FEMA to regularly and systematically obtain and analyze feedback on alerting authorities' educational needs. (Recommendation 2)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Director of the IPAWS program should establish procedures to prioritize pending IPAWS applications and to follow up with applicants to address these applications. (Recommendation 3)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The FEMA administrator should revise FEMA's cost-estimating guidance for Public Assistance projects to fully align with all 12 steps in the GAO Cost Estimating and Assessment Guide. (Recommendation 1)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: The agency agreed with the recommendation and is working to address it.

Recommendation: The FEMA administrator should develop a repository for all current applicable Public Assistance policies and guidance for Puerto Rico and make it available to all recovery partners, including subrecipients. (Recommendation 2)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: The agency agreed with the recommendation and is working to address it.

Recommendation: The FEMA Administrator should assess the need for an agency-wide consolidated standard operating procedures document for the Hazard Mitigation Grant Program that provides detailed information on the roles and responsibilities, requirements, and key tasks and milestones for monitoring and closing out program projects. (Recommendation 2)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: The agency agreed with this recommendation and is working to address it.

Recommendation: The Secretary of Transportation should direct the Administrator of FTA to identify and develop controls, such as methods to more easily identify transit expenses within applications submitted by larger entities, such as a city, county, or state government, to address the risk of duplicate funding. (Recommendation 1)

Agency: Department of Transportation
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Secretary of Homeland Security should direct the Administrator of FEMA to identify and develop controls, such as methods to more easily identify transit expenses within applications submitted by larger entities such as a city, county, or state government, to address the risk of duplicate funding. (Recommendation 2)

Agency: Department of Homeland Security
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Director of the Office of Superfund Remediation and Technology Innovation should establish a schedule for standardizing and improving information on the boundaries of nonfederal NPL sites. (Recommendation 1)

Agency: Environmental Protection Agency
Status: Open

Comments: In its June 2020 response, EPA stated that it had convened a working group comprising of Superfund and regional officials to collect and disseminate geospatial information for all NPL sites to help EPA analyze, communicate, and respond to the impacts of natural disasters and weather. EPA has not, however, provided a schedule for completing this effort.

Recommendation: The Administrator of EPA should clarify how EPA's actions to manage risks to human health and the environment from the potential impacts of climate change effects at nonfederal NPL sites align with the agency's current goals and objectives. (Recommendation 2)

Agency: Environmental Protection Agency
Status: Open
Priority recommendation

Comments: As of June 2020, EPA has stated that it agrees with the recommendation but does not plan to take any action to respond to it because it believes its actions are aligned with agency goals and objectives. We continue to believe that clarifying this alignment to the agency's current goals and objectives is warranted.

Recommendation: The Director of the Office of Superfund Remediation and Technology Innovation should provide direction on how to integrate information on the potential impacts of climate change effects into risk assessments at nonfederal NPL sites. (Recommendation 3)

Agency: Environmental Protection Agency
Status: Open
Priority recommendation

Comments: As of June 2020, EPA stated that it will be issuing a memorandum that would provide direction on integrating information on the potential impacts of climate change effects into risk assessments at nonfederal NPL sites in the fourth quarter of fiscal year 2020. At that time, we will review the memorandum to determine if it is responsive to our recommendation.

Recommendation: The Director of the Office of Superfund Remediation and Technology Innovation should provide direction on how to integrate information on the potential impacts of climate change effects into risk response decisions at nonfederal NPL sites. (Recommendation 4)

Agency: Environmental Protection Agency
Status: Open
Priority recommendation

Comments: As of June 2020, EPA stated that it will be issuing a memorandum that would provide direction on integrating information on the potential impacts of climate change effects into risk response decisions at nonfederal NPL sites in the fourth quarter of fiscal year 2020. At that time, we will review the memorandum to determine if it is responsive to our recommendation.

Recommendation: The Administrator of FHWA should require FHWA division offices to document the rationale for classifying projects as emergency repairs, such as a description of why an emergency repair is necessary and which alternative strategies or repairs were considered, and to more clearly define the circumstances under which projects are classified as emergency repairs, including what constitutes restoration of essential traffic. (Recommendation 1)

Agency: Department of Transportation: Federal Highway Administration
Status: Open
Priority recommendation

Comments: DOT concurred with our recommendation and FHWA stated it plans to issue a memo to its division offices to implement it by June 2020. We will continue to monitor the department's efforts to implement our recommendation.

Recommendation: The Administrator of FHWA should identify a specific timeline for clarifying the policy on the acceptable time frames for accomplishing emergency repair projects undertaken under expedited contracting and environmental requirements, and require FHWA division offices to document the rationale for decisions to extend projects beyond these time frames. (Recommendation 2)

Agency: Department of Transportation: Federal Highway Administration
Status: Open

Comments: DOT concurred with our recommendation and FHWA stated it plans to issue a decision memo to its division offices to implement it by June 2020. We will continue to monitor the department's efforts to implement our recommendation.

Recommendation: The Administrator of FEMA should develop and provide clear written information in the form of policy, guidance, or regulations, as appropriate, to COR3 and PREPA that clarifies how FEMA will implement new authorities for the electricity grid recovery in Puerto Rico, including guidance on industry standards and defining resilience. (Recommendation 1)

Agency: Federal Emergency Management Agency
Status: Open

Comments: Since GAO's October 2019 report, FEMA updated its guidance and has provided information to local entities on project eligibility and the industry standards it would accept for restoring the grid. In addition, in January 2020, FEMA provided training to FEMA regional officials and local entities on how to implement this guidance. Despite these efforts, uncertainty remains regarding the extent to which local entities in Puerto Rico have sufficient information to implement projects to promote grid resilience. This is in part due to challenges such as the need for written guidance on how project development will proceed after the fixed-cost estimate is finalized. GAO will continue to monitor FEMA progress towards implementation of this recommendation.

Recommendation: The Secretary of HUD should establish time frames and a plan for publication of the grant process and requirements for CDBG-DR funding available for improvements to Puerto Rico's electricity grid. (Recommendation 2)

Agency: Department of Housing and Urban Development
Status: Open

Comments: As of August 2020, HUD had not published a federal notice outlining the grant process and requirements for CDBG-DR funding available for improvements to Puerto Rico's electricity grid, nor has it established time frames and a plan for issuing this notice. We continue to believe that the action we recommended is needed and will monitor HUD's efforts as part of our regular recommendation follow-up and additional work examining federal support to improve grid resilience in Puerto Rico. When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: The Administrator of FEMA, in coordination with DOE, HUD, and other federal and local entities, should establish a mechanism, or take steps to improve existing mechanisms, for coordination among the multiple local and federal entities involved in grid recovery that facilitates decision-making and information sharing among local and federal agencies. (Recommendation 3)

Agency: Federal Emergency Management Agency
Status: Open

Comments: FEMA and DOE have enhanced coordination efforts between their respective agencies and with local entities involved in long-term grid recovery in Puerto Rico via the Technical Coordination Team but until the team's fiscal working group demonstrates how it will help coordinate different potential funding sources, the extent to which these efforts will enhance progress toward grid recovery is uncertain. FEMA can demonstrate this, in part, by providing documentation of efforts to coordinate funding for long-term recovery projects. GAO will continue to monitor agency efforts to support grid recovery in Puerto Rico.

Recommendation: The Commandant of the Coast Guard should ensure that the Deputy Commandant for Mission Support implements risk management processes that more fully align with the five key steps outlined in DHS's Critical Infrastructure Risk Management Framework to better guide agency shore infrastructure investment decisions. This should include (1) setting goals and objectives, (2) identifying critical infrastructure, (3) assessing and analyzing risks and costs, (4) implementing risk management activities, and (5) measuring the effectiveness of actions taken. (Recommendation 1)

Agency: Department of Homeland Security: United States Coast Guard
Status: Open

Comments: The Coast Guard concurred with the spirit of GAO's recommendation to formalize its shore infrastructure risk management processes. As noted in their formal comment, the Coast Guard was mandated by the DHS Under Secretary for Management to follow risk management guidance outlined in the DHS Resilience Framework in March 2018. The Coast Guard reported that progress towards implementing GAO's recommendation is expected to be concurrent with the development and implementation of the Component Resilience Plan in accordance with the DHS Resilience Framework. According to the Coast Guard, the DHS-mandated Component Resilience Plan assigns a mission criticality level and resilience factor to each shore facility based on a criticality assessment, inter-dependencies between mission essential assets and functions, and risk. It will then align its current resilience factor formulation to that defined through the process in the DHS Resilience Framework. Risks identified through the Framework will be managed through a strategic combination of risk acceptance, mitigation, engineering, and operational controls. The Coast Guard stated that it intends to complete these multiple efforts by the end of 2021. In a March 2020 update, the Coast Guard stated that its Office of Civil Engineering was developing the Work Plan, newly named the 2020 Civil Engineering Program Work Plan: Initiatives and Tactics and said it would include goals and objectives for identifying and addressing infrastructure resilience gaps and resource needs in alignment with the Coast Guard's Component Resilience Plan. The Coast Guard expected to publish this Civil Engineering Work Plan by July 31, 2020, after which it said it would begin implementing and measuring the effectiveness of the actions identified in the Work Plan. In June 2020, the Coast Guard reported that it now anticipates finalizing the Civil Engineering Work Plan by September 30, 2020.

Recommendation: ASPR should develop a response personnel strategy to ensure, at a minimum, a lead ASPR liaison officer is consistently at the local emergency operations center(s) during an emergency support functions (ESF) #8 response and another liaison, if not more, is at strategic location(s) in the area. (Recommendation 1)

Agency: Department of Health and Human Services: Office of the Assistant Secretary for Preparedness and Response
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: As ASPR finalizes its federal patient movement framework, the agency should exercise the framework with its National Disaster Medical System (NDMS) partners to ensure that patients evacuated through NDMS will be consistently tracked from the start of their evacuation. (Recommendation 2)

Agency: Department of Health and Human Services: Office of the Assistant Secretary for Preparedness and Response
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: ASPR should put controls in place to ensure data on all NDMS evacuated patients are complete and accurate. (Recommendation 3)

Agency: Department of Health and Human Services: Office of the Assistant Secretary for Preparedness and Response
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: ASPR Region II should revise its Incident Response Plans for the territories to include strategies for providing chronic and primary care in isolated communities. These strategies could include the incorporation of Federally Qualified Health Centers and other local health clinics as part of a response. (Recommendation 4)

Agency: Department of Health and Human Services: Office of the Assistant Secretary for Preparedness and Response
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: ASPR should work with support agencies to develop and finalize memorandums of agreement that include information on the capabilities and limitations of these agencies to meet ESF#8 core capabilities. (Recommendation 5)

Agency: Department of Health and Human Services: Office of the Assistant Secretary for Preparedness and Response
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: ASPR should develop a strategy demonstrating how it ESF#8 core capabilities can be provided through HHS and ESF#8 support agencies if DOD's capacity to respond is limited. (Recommendation 6)

Agency: Department of Health and Human Services: Office of the Assistant Secretary for Preparedness and Response
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: ASPR should take steps to ensure the perspectives of key external parties are incorporated in the development of HHS's after-action reviews, following future ESF#8 activations. (Recommendation 7)

Agency: Department of Health and Human Services: Office of the Assistant Secretary for Preparedness and Response
Status: Open

Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Recommendation: To strengthen the mass care response to future disasters, the Secretary of Homeland Security should direct FEMA to periodically review the current structure of ESF-6 leadership roles andresponsibilities for coordinating mass care. (Recommendation 1)

Agency: Department of Homeland Security
Status: Open

Comments: DHS concurred with this recommendation. The department considers this issue to be resolved because FEMA established a working group in 2018 that reports on performance metrics and corrective actions and improvement plans. As part of that mission they are establishing a reporting system for emergency support function (ESF) coordinators to provide monthly updates on implementing corrective actions and validating improvements through exercises. We agree that these actions are important parts of effectively overseeing and evaluating ESF activities and results. However, while these efforts may address the responsibilities of ESF agencies, they may overlook the overall leadership roles of ESF agencies. To fully implement this recommendation, DHS and FEMA would need to demonstrate there is a process for reviewing the structure of ESF leadership roles on a regular basis.

Recommendation: To better clarify what mass care services voluntary organizations can provide, especially for severe or overlapping hurricanes, FEMA should strengthen its guidance to state and local governments to emphasize the importance of clearly defining roles and responsibilities related to mass care when state and local governments develop written agreements with partner organizations. This could include creating a guidance document or memo that calls attention to the issue and brings together existing resources, such as the Multi-Agency Feeding Plan Template and training materials, in a comprehensive and accessible manner. (Recommendation 2)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: DHS and FEMA concurred with this recommendation. In their June 2020 update, FEMA said it would address this recommendation through the Individual Assistance Mass Care unit within the Office of Response and Recovery. The Individual Assistance Mass Care unit will conduct a strategic review of existing guidance and protocols related to the development of written agreements. FEMA will coordinate the review with state, local, territorial, and tribal governments (SLTT), regional staff, and other key stakeholders, and will identify common challenges encountered during the coordination process. FEMA will then develop recommendations based on stakeholder feedback and will prepare language accordingly for use in the next update of the Individual Assistance Program and Policy Guidance. FEMA anticipates that it will begin preparing language by March 31, 2021. When this language is complete we will close the recommendation.

Recommendation: To ensure assistance reaches all survivors, FEMA should develop mechanisms for the agency and its partners to leverage local community groups, such as conducting regular outreach to communicate and share aggregate information with these groups.(Recommendation 3)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: DHS and FEMA agreed with this recommendation. In June 2020, FEMA said it plans to conduct a virtual Partnership Day meeting (to occur in increments throughout the month of July) to enable voluntary organizations to exchange information, to network and to support ongoing operations. When FEMA provides evidence that this has taken place, we will close the recommendation.

Recommendation: To ensure more accurate mass care capability assessments, FEMA should require grantees to solicit capabilities information from key mass care service-delivery providers in making capability estimates and identify these providers in their submissions. (Recommendation 4)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: DHS and FEMA did not concur with this recommendation. The agencies said implementing this recommendation would increase the burden on grantees and could put certain communities at a disadvantage because grantees cannot control which partners participate. In addition, DHS and FEMA said that because capabilities assessments are not limited to mass care, such a requirement may have unintended consequences for other partners. FEMA plans to continue working with the mass care community to identify the best solution, including encouraging collaboration at all levels of government. Our recommendation specifies that FEMA should require grantees to solicit information from key mass care partners and to identify these partners in their submission. We recognize that grantees cannot compel partners to participate, but they can, at a minimum, invite such partners to participate in the process. We continue to believe that grantees should be required to make an effort to include mass care providers in developing their mass care capability assessments, as this is vital for developing high quality assessments. FEMA has emphasized the importance of having an active relationship and ongoing communication with key partners before disasters strike. In its Strategic Plan, FEMA states that pre-disaster coordination and communication among partners is critical to improve response and recovery outcomes. Thus, we do not believe it would be an undue burden to reach out to such partners as part of the capability assessment process.

Recommendation: To build the emergency preparedness capabilities of grantees, FEMA should develop systematic, documented protocols to determine the conditions under which it will follow up and provide feedback to grantees about mass care capability assessments. (Recommendation 5)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: DHS and FEMA concur with this recommendation and will take steps to address it, although they didn't specify their plans.

Recommendation: To ensure assistance reaches all survivors, Red Cross should develop mechanisms for it and its partners to leverage local community groups, such as conducting regular outreach to communicate and regularly share aggregate information with these groups. (Recommendation 6)

Agency: American Red Cross
Status: Open

Comments: The Red Cross agreed with this recommendation. The organization noted several ongoing activities to engage such community groups and said it intends to continue expanding outreach, data-sharing, and engagement initiatives.

Recommendation: The Director of OMB, after consulting with key stakeholders (e.g., the Chief Financial Officers Council), should develop a strategy for ensuring that agencies communicate sufficient and timely internal control plans for effective oversight of disaster relief funds. (Recommendation 1)

Agency: Executive Office of the President: Office of Management and Budget
Status: Open
Priority recommendation

Comments: The Office of Management and Budget (OMB) disagreed with our recommendation. In the agency's comment section of the GAO report, OMB staff stated that OMB did not believe the sufficiency or timeliness of control plans present material issues that warranted OMB action. While OMB acknowledged that almost all agency control plans were submitted after the statutory deadline, OMB staff stated that this delay in itself neither indicated the absence of controls nor the effectiveness of those controls. Further, OMB staff stated that it is agency management and not OMB that has responsibility for ensuring compliance with applicable laws and regulations. While agencies were responsible for submitting their internal control plans, federal law placed the responsibility of establishing the criteria for the internal control plans with OMB. Therefore, we believe that our recommendation is warranted. In January 2020, OMB informed us that there are no additional updates at this time regarding status, actions, or timelines to develop a strategy. We will continue to monitor agency's actions to address this recommendation.

Recommendation: The Secretary of Defense should issue guidance on incorporating climate projections into installation master planning, including—at a minimum—what sources of climate projections to use, how to use projections involving multiple future scenarios, and what future time periods to consider. (Recommendation 4)

Agency: Department of Defense
Status: Open

Comments: DOD concurred with this recommendation, and stated that it is in the process of developing guidance to incorporate projections for sea level change into DOD's Unified Facilities Criteria standard for installation master planning, using a DOD-vetted source of data. DOD also stated that it will continue to tailor additional sources of climate projections data to other planning requirements and integrate these into departmental criteria as appropriate. In February 2020, the Under Secretary of Defense for Acquisition and Sustainment issued a memorandum with guidance on incorporating sea level change projections in installation master planning, and as of April 2020, was researching additional sources of climate projection data to tailor to other planning requirements. DOD estimated that it would complete implementation of this recommendation in the fourth quarter of fiscal year 2020. We will continue to monitor the status of these efforts.

Recommendation: The Secretary of Defense should issue guidance on incorporating climate projections into facilities project designs, including—at a minimum—what sources of climate projections to use, how to use projections involving multiple future scenarios, and what future time periods to consider. (Recommendation 5)

Agency: Department of Defense
Status: Open

Comments: DOD concurred with this recommendation, and stated that it is in the process of developing guidance to incorporate projections for sea level change into Unified Facilities Criteria for facilities design, using a DOD-vetted source of data. DOD also stated that it will continue to tailor additional sources of climate projections data to other engineering requirements and integrate these projections into its criteria as appropriate. In February 2020, the Under Secretary of Defense for Acquisition and Sustainment issued a memorandum with guidance on incorporating sea level change projections into facilities designs, and as of April 2020, was researching additional sources of climate projection data to tailor to other planning requirements. DOD estimated that it would complete implementation of this recommendation in the fourth quarter of fiscal year 2020. We will continue to monitor the status of these efforts.

Recommendation: The Secretary of the Army should ensure that the Chief of Engineers and Commanding General of the U.S. Army Corps of Engineers works with the Assistant Secretary of Defense for Sustainment; the Chief of Civil Engineers and Commander, Naval Facilities Engineering Command; and the Director of the Air Force Civil Engineer Center to update relevant Unified Facilities Criteria to require that installations consider climate projections in designing facilities projects and incorporate, as appropriate, DOD guidance on the use of climate projections in facilities project designs—including identification of authoritative sources of such projections, use of projections involving multiple future scenarios, and what future time periods to consider. (Recommendation 6)

Agency: Department of Defense: Department of the Army
Status: Open

Comments: DOD concurred with this recommendation. As of April 2020, DOD stated that the update of Unified Facilities Criteria to implement this recommendation was pending the issuance of additional guidance by DOD on the use of such projections in project designs, as recommended by GAO. DOD estimated it would complete the actions to implement this recommendation in the second quarter of fiscal year 2021. We will continue to monitor the status of this effort.

Recommendation: The Secretary of the Navy should ensure that the Chief of Civil Engineers and Commander, Naval Facilities Engineering Command works with the Assistant Secretary of Defense for Sustainment, the Chief of Engineers and Commanding General of the U.S. Army Corps of Engineers, and the Director of the Air Force Civil Engineer Center to update relevant Unified Facilities Criteria to require that installations consider climate projections in designing facilities projects and incorporate, as appropriate, DOD guidance on the use of climate projections in facilities project designs—including identification of authoritative sources of such projections, use of projections involving multiple future scenarios, and what future time periods to consider. (Recommendation 7)

Agency: Department of Defense: Department of the Navy
Status: Open

Comments: DOD concurred with this recommendation. As of April 2020, DOD stated that the update of Unified Facilities Criteria to implement this recommendation was pending the issuance of additional guidance by DOD on the use of such projections in project designs, as recommended by GAO. DOD estimated it would complete the actions to implement this recommendation in the second quarter of fiscal year 2021. We will continue to monitor the status of this effort.

Recommendation: The Secretary of the Air Force should ensure that the Director of the Air Force Civil Engineer Center works with the Assistant Secretary of Defense for Sustainment; the Chief of Engineers and Commanding General of the U.S. Army Corps of Engineers; and the Chief of Civil Engineers and Commander, Naval Facilities Engineering Command to update relevant Unified Facilities Criteria to require that installations consider climate projections in designing facilities projects and incorporate, as appropriate, DOD guidance on the use of climate projections in facilities project designs—including identification of authoritative sources of such projections, use of projections involving multiple future scenarios, and what future time periods to consider. (Recommendation 8)

Agency: Department of Defense: Department of the Air Force
Status: Open

Comments: DOD concurred with this recommendation. As of April 2020, DOD stated that the update of Unified Facilities Criteria to implement this recommendation was pending the issuance of additional guidance by DOD on the use of such projections in project designs, as recommended by GAO. DOD estimated it would complete the actions to implement this recommendation in the second quarter of fiscal year 2021. We will continue to monitor the status of this effort.

Recommendation: The FEMA Administrator should develop and publicize guidance for partners working to assist individuals who are older or have disabilities for requesting data and working with FEMA staff throughout the data sharing process to obtain Individual Assistance data, as appropriate. (Recommendation 1)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: DHS agreed with this recommendation and has plans to address it. Specifically, FEMA is developing new, enhanced templates, policies and guidance for field staff to facilitate data sharing with states and other partners. The agency also reported that it is expanding its Open FEMA datasets to provide more autonomous, self-service sharing of aggregated data to fulfill partner data needs when personally identifiable information data is not required. FEMA plans to publish data sharing guidelines on its web site by March 31, 2020 on how to obtain FEMA data to best service individuals who are older or have disabilities.

Recommendation: The FEMA Administrator should improve communication of registrants' disability-related information across FEMA programs, such as by developing an alert within survivor files that indicates an accommodation request. (Recommendation 3)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: FEMA disagreed with this recommendation, noting that it lacks specific funding to augment the legacy data systems that capture and communicate registration information. Also, FEMA began a long-term initiative in April 2017 to improve data management and exchange, and improve overall data quality and standardization. The agency expects the initiative to include the development of a modern, cloud-based data storage system with a data analytics platform that will allow analysts, decision makers, and stakeholders more ready access to FEMA data. After the completion of this initiative, FEMA expects that efforts to share and flag specific disability-related data will be much easier. Our recommendation, however, is not solely focused on system changes: other cost-effective ways may improve communication of registrants' disability-related information prior to implementing the system upgrades. For example, as noted in the report, FEMA officials handling different stages of the disaster assistance process may overlook disability-related needs recorded in the case file notes. FEMA could revise its guidance to remind program officials to review the notes to identify whether there is a record of any such needs. As FEMA moves ahead with its data improvement initiatives, we encourage it to consider and ultimately implement technology changes, such as developing an alert within files that indicates an accommodation request. Such improvements would be consistent with the recommendation and help improve communication across FEMA programs.

Recommendation: The FEMA Administrator should communicate to Regional Administrators and Regional Disability Integration Specialists a written plan for implementing its new disability integration staffing approach, consistent with the objectives established for disability integration. Such a plan should include an implementation timeline and details on staff responsibilities, which regions could use to evaluate staff performance. (Recommendation 5)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: DHS agreed with this recommendation, reporting that it is developing a project plan to implement the proposed staffing approach in the Regions. The plan will include implementation timelines, detailed roles and responsibilities for the proposed Disability Integration Advisor positions, a force structure for each Region, and recommendations to the Regional Administrator to establish performance metrics for the new positions that support the overall approach to disability integration. The plan will be presented to the Administrator for review and concurrence in 2019.

Recommendation: The FEMA Administrator should develop a plan for delivering training to FEMA staff that promotes competency in disability awareness. The plan should include milestones and performance measures, and outline how performance will be monitored. (Recommendation 6)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: FEMA agreed with this recommendation and has plans to improve disability competencies among FEMA staff, but it does not include training. Specifically, FEMA is developing a plan to include a disability integration competency in the position task books for all deployable staff, rather than through training. Position task books outline the required activities, tasks, and behaviors for each job, and serve as a record for task completion. The plan will also include a communications and outreach plan; milestones for measuring the effectiveness of the integration of this competency across the agency; and a monitoring plan and milestones to measure the overall integration of this competency across the deployable workforce. However, the plan doesn't cover how it will deliver training to promote competency in disability awareness among its staff, including milestones, performance measures, and how performance will be monitored.

Recommendation: The Administrator of the General Services Administration, in coordination with the Secretaries of Defense and Homeland Security, should jointly revisit and assess the extent to which the criteria in the 2018 NIA code Memorandum of Agreement, including criteria for closing NIA codes, meet long-term visibility needs for high visibility events and account for the needs of users, such as FEMA, other agencies, and the Congress. At a minimum, the agreement should include criteria that take into account the roles of the federal agencies involved in response and recovery and provide a process that ensures consistent consideration and implementation of the criteria. (Recommendation 1)

Agency: General Services Administration
Status: Open

Comments: The General Services Administration (GSA) and the Department of Defense (DOD) concurred with the recommendation and the need to regularly review the memorandum of agreement (MOA) and make revisions as applicable. The Department of Homeland Security (DHS) did not respond to the recommendation. In August 2019, GSA, DHS, and DOD revised the agreement, but the revisions did not fully address the recommendation. The revisions included a change to one criterion for closing National Interest Action (NIA) codes--adding consistent decline in contract actions as a criterion and removing the criterion that relied on alternative tracking methods at agencies. However, the revisions to the MOA did not include changes that provide a process to ensure consistent implementation of criteria, or address long-term visibility needs, or account for the needs of users. In July 2020, a DHS official stated that DOD and DHS had conducted an annual review of the MOA and determined no changes were necessary, and that DOD and DHS would consider potential updates to the MOA during their next annual review. GSA officials clarified that, in terms of updating the MOA, GSA is the servicing agency and does not have the authority to determine the criteria for establishing, extending, or end-dating NIA codes. GSA officials stated, and DHS officials agreed, that DHS and DOD determine the criteria for whether a NIA code needs to be established, extended, or end-dated.

Recommendation: The Administrator of the Office of Federal Procurement Policy should provide additional clarification on how contracting officers should determine whether offerors reside or primarily do business in a disaster area for the purposes of a local area set-aside contract. (Recommendation 4)

Agency: Executive Office of the President: Office of Management and Budget: Office of Federal Procurement Policy
Status: Open

Comments: The Office of Federal Procurement Policy concurred with this recommendation. In September 2019, officials identified the Emergency Acquisition Guide as a vehicle to address this recommendation. The Emergency Acquisition Guide, last updated in 2011, is intended to assist the federal contracting community with planning and carrying out procurement activities during contingency events. However, officials did not provide details on how this recommendation would be incorporated or provide time frames for when the guide would be updated. As of July 2020, Office of Federal Procurement Policy staff had not provided an update on implementation of this recommendation.

Recommendation: The Commandant of the Coast Guard should establish a formal process to solicit input from officials directly involved in the agency's response and recovery following a disaster and to share that input with the Emergency Support Function Leadership Group. (Recommendation 8)

Agency: Department of Homeland Security: United States Coast Guard
Status: Open

Comments: The US Coast Guard concurred with this recommendation. In its agency response, the Coast Guard stated that it was reviewing its current policies and processes to update its After Action Report Policy or to identify and implement other policy improvements. As of July 2020, these actions were still in progress.

Recommendation: The FEMA Administrator should take the lead to work together with the Coast Guard and the U.S. Army Corps of Engineers to revise the mission assignment policy and related guidance to better incorporate consideration of contracting needs, such as demobilization, and to ensure clear communication of coordination responsibilities related to contracting. (Recommendation 9)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: The Federal Emergency Management Agency (FEMA) concurred with the recommendation. In its response, FEMA stated it would work with its federal partners and develop mission assignment project management tools and training. In addition, FEMA is planning to develop a Mission Assignment Project Manager Guide to provide guidance to address the issues GAO identified. As of July 2020, FEMA indicated it would develop a new project plan and timeline for completing these actions in the winter of 2020.

Recommendation: The FEMA Administrator should assess its workforce needs—including staffing levels, mission needs, and skill gaps—for contracting staff, to include regional offices and DART; and develop a plan, including timelines, to address any gaps. (Recommendation 10)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: The Federal Emergency Management Agency (FEMA) concurred with this recommendation. In its official response, FEMA stated it would take actions to address this recommendation, including hiring contractor support and additional Cadre of On-Call Response/Recovery Employees. As of August 2020, these actions were still in progress. FEMA officials indicated that its workforce assessment was expected to be complete in December 2020.

Recommendation: Congress should consider legislation establishing permanent statutory authority for a disaster assistance program administered by HUD or another agency that responds to unmet needs in a timely manner and directing the applicable agency to issue implementing regulations.

Agency: Congress
Status: Open

Comments: A bill introduced and passed by the House of Representative in the 116th Congress, HR 3702, would permanently authorize the Community Development Block Grant Disaster Recovery (CDBG-DR) program.

Recommendation: The Assistant Secretary for Community Planning and Development should develop additional guidance for HUD staff to use when assessing the adequacy of the capacity and unmet needs assessments that grantees develop. (Recommendation 2)

Agency: Department of Housing and Urban Development
Status: Open

Comments: In November 2019, HUD said that CPD will provide training to HUD staff regarding the standards for assessing unmet needs and grantee capacity. HUD needs to provide written guidance or other documentation outlining the standards HUD staff must consider when assessing the adequacy of grantees' capacity and unmet needs assessments.

Recommendation: The Assistant Secretary for Community Planning and Development should require staff to document the basis for their conclusions during reviews of grantees' financial controls, procurement processes, and grant management procedures and capacity and unmet needs assessments. (Recommendation 3)

Agency: Department of Housing and Urban Development
Status: Open

Comments: In November 2019, HUD stated that HUD staff are now required to indicate the basis for their conclusions in the checklist used to review financial controls and all correspondence between grantees and HUD staff regarding revisions to the financial processes will be provided as part of the certification or grant approval package. We are following up with CPD on the extent to which similar requirements have been developed for reviews of procurement processes, grant management procedures, and capacity and unmet needs assessments. In addition, CPD needs to provide documentation showing that all correspondence between grantees and HUD staff regarding revisions to financial controls, procurement processes, and grant management procedures and capacity and unmet needs assessments are to be part of the grant's approval package.

Recommendation: The Assistant Secretary for Community Planning and Development should develop and implement a comprehensive monitoring plan for the 2017 grants. (Recommendation 4)

Agency: Department of Housing and Urban Development
Status: Open
Priority recommendation

Comments: In November 2019, HUD stated CPD had modified the CDBG-DR risk analysis tool to include pre-award conditions that must be factored into the provision of the grant agreement as well as future monitoring reviews. HUD stills needs to develop a comprehensive monitoring plan for the 2017 grants based on the risk assessments conducted using this revised tool.

Recommendation: FEMA's Administrator should update the strategy identified in its 2007 Advance Contracting of Goods and Services Report to Congress to clearly define the objectives of advance contracts, how they contribute to FEMA's disaster response operations, and whether and how they should be prioritized in relation to new post-disaster contract awards. (Recommendation 1)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: FEMA agreed with this recommendation. In February 2020, FEMA updated its Disaster Contracting Desk Guide to more clearly identify what advance contracts are and how they should be used in relation to post-disaster contracts. Additionally, in July 2020, FEMA officials stated that they had initiated efforts to draft an advance contract strategy as part of FEMA's policy development process. According to FEMA officials, the directive will outline an agency-wide process for identifying and establishing advance contracts, and encourage the maximum use of advance contracts. The officials anticipate completing the directive by January 2021.

Recommendation: The Secretary of Commerce should ensure that the Bureau of Economic Analysis includes Puerto Rico in its reporting on gross domestic product, as it does for four other U.S. territories. (Recommendation 1)

Agency: Department of Commerce
Status: Open

Comments: The Department of Commerce agreed with this recommendation. As of August 2018, the Bureau of Economic Analysis (BEA) received initial funding for the remainder of FY18 and FY19 to begin producing economic statistics for Puerto Rico. BEA is currently in the process of meeting with the government and other stakeholders and building a work plan, with a kick-off expected in early FY19 and initial outputs anticipated in late FY19. In addition, BEA reported taking steps to develop a work plan to calculate GDP and review the economic and demographic data currently available from the federal government and Puerto Rico. Any short-term efforts to calculate GDP will rely heavily on data currently collected by the Puerto Rico government. Additional efforts beyond FY19 are contingent on resource availability.

Recommendation: The Secretary of Commerce, in cooperation with DOL's Bureau of Labor Statistics, should conduct a study on the feasibility of including Puerto Rico in its reporting of the Current Population Survey. (Recommendation 2)

Agency: Department of Commerce
Status: Open

Comments: The Department of Commerce agreed with this recommendation. In June 2018, the Department noted that in Fall 2016, the Census Bureau and DOL's Bureau of Labor Statistics estimated that an assessment of the feasibility of expanding the Current Population Survey (CPS) data products to include Puerto Rico would cost approximately $1.5 million over an 18-month period. Commerce understands that BLS, which funds the majority of the CPS, does not have the funds within its budget to conduct a feasibility study. Given these resources constraints, Census and BLS would also not be able to absorb the costs of collecting, analyzing and producing the data in the out years. As of June 2019, Commerce has coordinated with BLS regarding the related feasibility study required per House Report 115-704. We will close this recommendation when the study is begun.

Recommendation: The Secretary of Labor, in cooperation with the Commerce's Census Bureau, should conduct a study on the feasibility of including Puerto Rico in its reporting of the Current Population Survey. (Recommendation 3)

Agency: Department of Labor
Status: Open

Comments: DOL noted that in 2016, Census and its Bureau of Labor Statistics (BLS) estimated that an assessment of the feasibility of expanding the Current Population Survey (CPS) data products to include Puerto Rico would cost approximately $1.5 million over an 18-month period (as of June 2018). BLS, which funds the majority of the CPS, does not have the funds within its budget to conduct a feasibility study. Given these resources constraints, BLS and Census would also not be able to absorb the costs of collecting, analyzing and producing the data in the out years. In June 2019, BLS reported that it is in contact with the Census Bureau with respect to the related feasibility study required per House Report 115-704. We will close this recommendation when BLS begins this study.

Recommendation: The Administrator of FEMA should work with regional emergency communications coordination working group members to reach consensus on and implement an ongoing mechanism to encourage nationwide collaboration across these groups, considering the costs of one or more suitable methods, such as a national-level working group that uses virtual or other means of coordination, as appropriate. (Recommendation 1)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open

Comments: DHS concurred with our recommendation. DHS created a national RECCWG website as part of the Homeland Security Information Network in fall 2019, and began a phased roll-out of 10 regional sub-pages available to all RECCWG members can post content and share information on exercises and training. In August 2020 FEMA officials confirmed the national site and all 10 regional sites were operational. They said that briefings on how to use the website for the regions are ongoing. We will continue to follow up on DHS's actions to implement the recommendation.

Recommendation: The Chairman of FCC should develop a plan to monitor the outputs and outcomes of the Wireless Network Resiliency Cooperative Framework and document the results of its monitoring to evaluate its effectiveness and identify whether changes are needed. (Recommendation 2)

Agency: Federal Communications Commission
Status: Open

Comments: FCC concurred with this recommendation and is taking steps to implement it. In June 2020, FCC officials told us their efforts to monitor the effectiveness of the Wireless Network Resiliency Cooperative Framework are ongoing and integrated into the Public Safety and Homeland Security Bureau's overall work to improve wireless resiliency. The officials agreed to provide documentation on FCC's overall strategy to monitor the framework's effectiveness, and when they do so, we will update the status of this recommendation.

Recommendation: The FEMA Assistant Administrator for Recovery, in coordination with the Associate Administrator of the Federal Insurance and Mitigation Administration, should develop performance measures and associated objectives for the new delivery model to better align with FEMA's strategic goal for hazard mitigation in the recovery process. (Recommendation 5)

Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency: Office of Response and Recovery: Assistant Administrator for Recovery
Status: Open

Comments: FEMA concurred with this recommendation and said it would take steps to implement it. As of September 2018, officials reported completing activities to develop disaster-specific mitigation performance measures that align with strategic goals and analyzed available data to identify the drivers of mitigation in events of various sizes. Due to hiring delays associated with the establishment of the 406 Mitigation Branch, officials have extended the expected completion date for all actions, including proposing refined performance measures to FEMA senior leadership, to the end of January 2019. As of December 2019, GAO is awaiting a response from FEMA on their progress completing these actions.

Recommendation: To enable FEMA to and more effectively respond to disasters, the Secretary of Homeland Security should direct the FEMA Administrator to develop a workforce strategy to manage and improve retention that includes a process for systematically gathering attrition data and a plan to retain IMAT Cadre-of On-Call Response Employees.

Agency: Department of Homeland Security
Status: Open

Comments: In August 2019, FEMA provided an update on the status of actions taken in response to our report. As of April 2019, FEMA stated that they are continuing to work on two actions. One, the development of a new organizational structure. FEMA is still refining and assessing the impact of the new IMAT structure. Two, in April 2019, FEMA delivered a new IMAT Program Orientation to nineteen new IMAT members. FEMA plans to analyze the impact of these changes along with attrition information. It plans to develop a high-level blueprint of the actions taken by FEMA to better manage the IMAT program and retain staff. Until completion of the action items, this recommendation will remain open. FEMA officials plan to provide a status update and finalize their efforts by September 2019. As of July 2020, FEMA officials have not completed steps to implement a revised IMAT structure. FEMA anticipates completing several actions by September 2020 and finalizing their plan by December 2020. However, due to COVID-19, the agency may face additional delays in doing so.

Recommendation: To proactively prepare for oversight of future disaster relief funding, the Director of OMB should develop standard guidance for federal agencies to use in designing internal control plans for disaster relief funding. Such guidance could leverage existing internal control review processes and should include, at a minimum, the following elements: (1) robust criteria for identifying and documenting incremental risks and mitigating controls related to the funding and (2) requirements for documenting the linkage between the incremental risks related to disaster funding and efforts to address known internal control risks.

Agency: Executive Office of the President: Office of Management and Budget
Status: Open
Priority recommendation

Comments: To address the recommendation, OMB should issue guidance on internal control for disaster relief funding, including criteria for identifying additional risks and mitigating controls related to the funding and a requirement to link these incremental risks to ongoing efforts to address known internal control risks. On July 15, 2016, OMB issued the revised Circular No. A-123, Management's Responsibility for Enterprise Risk Management and Internal Control. The Circular requires agencies to implement enterprise risk management, which includes the development of a risk profile that analyzes the risks faced in achieving strategic objectives and identifies options for addressing them. In April 2017, OMB staff stated that they believe that the implementation of enterprise risk management through Circular No. A-123 satisfies the intent our recommendation. Because the responsibility for implementing enterprise risk management lies with agency management, Circular No. A-123 does not include specific guidance for identifying risks related to disaster funding. Further discussion and documentation to support OMB's position that the revised Circular addresses our recommendation will be necessary. The Bipartisan Budget Act of 2018, Sec. 21208(c) requires OMB to issue standard guidance for Federal agencies to use in designing internal control plans for disaster relief funding in order to proactively prepare for oversight of future disaster relief funds. The Act states this guidance shall leverage existing internal control review processes and shall include, at a minimum, (1) robust criteria for identifying and documenting incremental risks and mitigating controls related to the funding, and (2) guidance for documenting the linkage between the incremental risks related to disaster funding and efforts to address known internal control risks. GAO reviewed OMB's actions to implement the law. On June 28, 2019, GAO, 2017 Disaster Relief Oversight: Strategy Needed to Ensure Agencies' Internal Control Plans Provide Sufficient Information, GAO-19-479 (Washington, D.C.: Jun 28, 2019) reported the 2013 recommendation remains open and that we plan to continue monitoring OMB's progress in implementing this priority recommendation. Further, the report stated that OMB did not have an effective strategy to ensure that agencies timely submitted internal control plans; and OMB's Memorandum M-18-14, Implementation of Internal Controls and Grant Expenditures for the Disaster-Related Appropriations lacked specific instructions to agencies on what to include in their internal control plans. As such, a new recommendation was warranted. As of February 2020, OMB has not provided any new status updates for this recommendation.