Reports & Testimonies
Recommendations Database
GAO’s recommendations database contains report recommendations that still need to be addressed. GAO’s priority recommendations are those that we believe warrant priority attention. We sent letters to the heads of key departments and agencies, urging them to continue focusing on these issues. Below you can search only priority recommendations, or search all recommendations.
Our recommendations help congressional and agency leaders prepare for appropriations and oversight activities, as well as help improve government operations. Moreover, when implemented, some of our priority recommendations can save large amounts of money, help Congress make decisions on major issues, and substantially improve or transform major government programs or agencies, among other benefits.
As of October 25, 2020, there are 4812 open recommendations, of which 473 are priority recommendations. Recommendations remain open until they are designated as Closed-implemented or Closed-not implemented.
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Results:
Subject Term: Communications
GAO-21-155R, Oct 7, 2020
Phone: (202) 512-5130
Agency: Executive Office of the President: Office of the Assistant to the President for National Security Affairs
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-20-529, Jul 23, 2020
Phone: (202) 512-3841
Agency: International Joint Commission--United States and Canada
Status: Open
Comments: The International Joint Commission (IJC) agreed with our recommendation. IJC stated that it intends to develop an updated communications plan that incorporates best practices for public relations efforts by December 31, 2020. We will continue to monitor IJC's actions in response to this recommendation.
Agency: International Joint Commission--United States and Canada
Status: Open
Comments: The International Joint Commission (IJC) agreed with our recommendation. IJC is compiling a list of entities with which it shares information to explore formal data and information sharing arrangements with them. We will continue to monitor IJC's actions in response to this recommendation.
Agency: International Joint Commission--United States and Canada
Status: Open
Comments: The International Joint Commission (IJC) agreed with our recommendation. IJC plans to produce a comprehensive adaptive management strategic plan that fully incorporates the key elements and essential characteristics of the adaptive management process by December 31, 2020. We will continue to monitor IJC's actions in response to this recommendation.
GAO-20-468, Jun 12, 2020
Phone: (202) 512-2834
Agency: Federal Communications Commission
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Federal Communications Commission
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-20-322, Apr 23, 2020
Phone: (202) 512-6806
Agency: Executive Office of the President: Office of Management and Budget: Office of the Director
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Executive Office of the President: Office of Management and Budget: Office of the Director
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Executive Office of the President: Office of Management and Budget: Office of the Director
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Executive Office of the President: Office of Management and Budget: Office of the Director
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Executive Office of the President: Office of Management and Budget: Office of the Director
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Executive Office of the President: Office of Management and Budget: Office of the Director
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Executive Office of the President: Office of Management and Budget: Office of the Director
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-20-364, Apr 20, 2020
Phone: (202) 512-8678
Agency: Department of the Treasury: Office of the Under Secretary for Domestic Finance: Office of the Assistant Secretary for Financial Institutions: Office of Financial Institutions Policy: Federal Insurance Office
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of the Treasury: Office of the Under Secretary for Domestic Finance: Office of the Assistant Secretary for Financial Institutions: Office of Financial Institutions Policy: Federal Insurance Office
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of the Treasury: Office of the Under Secretary for Domestic Finance: Office of the Assistant Secretary for Financial Institutions: Office of Financial Institutions Policy: Federal Insurance Office
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-20-404, Apr 3, 2020
Phone: (202) 512-8777
Agency: Department of Homeland Security: Transportation Security Administration
Status: Open
Comments: TSA concurred with this recommendation and said it would take steps to implement it by updating the BASE Cybersecurity Security Action Item section to ensure it reflects the NIST Cybersecurity Framework Detect and Recover functions. When we confirm what actions TSA has taken in response to this recommendation, we will provide updated information.
GAO-20-296, Mar 26, 2020
Phone: (202) 512-9971
Agency: Department of Defense: Office of the Secretary of Defense
Status: Open
Comments: DOD concurred with our recommendation and stated that the Nuclear Deterrent Senior Oversight Group co-chairs or, as necessary, the Deputy Secretary of Defense as the chair of Nuclear Deterrent Enterprise Review Group (NDERG), will update the applicable guidance to ensure that time frames and other information associated with planned actions are kept up to date. In April 2020, the acting Deputy Assistant Secretary of Defense for Nuclear Matters issued a memo requesting updates to information that is included in the 2014 tracker by June 1, 2020; however, no additional guidance requiring continuing updates beyond June 1 has been issued as of September 2020.
Agency: Department of Defense: Office of the Secretary of Defense
Status: Open
Comments: DOD concurred with our recommendation and stated that the DOD Chief Information Officer and, as appropriate, the Under Secretary of Defense for Acquisition and Sustainment as the NC3 capability portfolio manager, will update the applicable guidance to ensure that metrics, time frames, and other information associated with planned actions are kept up to date and complete.
GAO-20-395, Mar 18, 2020
Phone: (202) 512-2834
Agency: National Transportation Safety Board
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: National Transportation Safety Board
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-20-397R, Mar 6, 2020
Phone: (202)512-3841
Agency: Department of the Interior: Bureau of Land Management
Status: Open
Comments: The department neither agreed nor disagreed with our recommendation. When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of the Interior: Bureau of Land Management
Status: Open
Comments: The department neither agreed nor disagreed with our recommendation. When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of the Interior: Bureau of Land Management
Status: Open
Comments: The department neither agreed nor disagreed with our recommendation. When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of the Interior: Office of the Secretary
Status: Open
Comments: The department neither agreed nor disagreed with our recommendation. When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-20-294, Feb 6, 2020
Phone: (202) 512-2834
Agency: Federal Communications Commission
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security: Directorate of Emergency Preparedness and Response: Federal Emergency Management Agency
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-20-80, Dec 19, 2019
Phone: (202) 512-4841
Agency: Department of Defense: Office of the Secretary of Defense
Status: Open
Comments: DOD concurred with our recommendation, but as of July 2020 is still working to implement its corrective action plan.
GAO-20-85, Nov 13, 2019
Phone: (202) 512-2834
Agency: Department of Transportation
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-20-27, Oct 23, 2019
Phone: (202) 512-2834
Agency: Federal Communications Commission
Status: Open
Comments: As of April 2020, FCC reported that the agency was undertaking further improvements of its fraud risk management program consistent with this recommendation. FCC did not indicate a completion date. We will continue to monitor FCC's progress related to establishing a dedicated antifraud management entity.
Agency: Federal Communications Commission
Status: Open
Comments: As of April 2020, FCC reported that the agency was working with the Universal Service Administrative Company (USAC), which is the entity responsible for the day-to-day administration of the high-cost program, to implement this recommendation. FCC stated that USAC will conduct a fraud risk assessment of the high-cost program, but did not specify a time-frame for this effort. We will continue to review FCC and USAC's progress toward completing this assessment, and any steps taken to routinize this assessment.
Agency: Federal Communications Commission
Status: Open
Comments: As of April 2020, FCC reported that the agency was working with the Universal Service Administrative Company (USAC), which is the entity responsible for the day-to-day administration of the high-cost program, to implement this recommendation. FCC reported it will ensure the results of the high-cost program's fraud risk assessment, along with other efforts to implement the GAO fraud risk framework, result in an overall fraud risk strategy. FCC did not indicate a completion date for these efforts, and we will continue to track FCC progress in this area.
Agency: Federal Communications Commission
Status: Open
Comments: As of April 2020, FCC reported that it was considering ways to improve the model-based support mechanism for rate-of-return carriers participating in the high-cost program. FCC did not specify a time-frame for this effort. We will continue to review FCC's efforts related to this recommendation, including FCC efforts, if any, to verify the model's cost estimates.
Agency: Federal Communications Commission
Status: Open
Comments: As of April 2020, FCC reported that it was considering ways to improve the model-based support mechanism for rate-of-return carriers participating in the high-cost program. FCC indicated that any such improvements may help facilitate the transition of carriers from legacy support mechanisms to the model-based support mechanism. FCC did not provide a time-frame for completion of this effort. We will continue to monitor FCC's progress and efforts in regard to this recommendation.
GAO-19-483, Jun 26, 2019
Phone: (202) 512-6722
Agency: Department of the Interior: Bureau of Land Management
Status: Open
Comments: BLM concurred with the recommendation. In December 2019, BLM indicated that it will develop and issue policy for standard posting requirements regarding public comments and associated identity information as well as duplicative comments which will be available on BLM's website. BLM officials estimate that this will be completed in March 2020. Until these items are completed, our recommendation to BLM remains open.
Agency: Department of Health and Human Services: Centers for Medicare and Medicaid Services
Status: Open
Comments: In January 2020, the Department of Health and Human Services stated that CMS already has policies for standard posting requirements, and noted that they would update their policy and communicate it on the CMS website. However, while CMS provided us with an excerpt of the updated language, as written, it does not include information about how the agency posts duplicate comments. Further, CMS did not provide us with this policy, and our review of the website does not indicate any changes have been made. HHS stated it would provide additional follow up actions by 7/23/2020. Given that we found significant variation in the way that CMS posts comments, even within a single docket, we continue to believe that it is important for CMS to develop and implement a standard policy for posting duplicate comments and their identity information, in addition to communicating this policy to the public on the CMS website.
Agency: Consumer Financial Protection Bureau
Status: Open
Comments: CFPB concurred with the recommendation. In December 2019, CFPB indicated that it will develop new language for consumerfinance.gov to better explain the Bureau's "post all" policy, and any exceptions to it. Additionally, CFPB is finalizing internal procedures for posting comments. Until these items are completed, our recommendation to CFPB remains open.
1. create and implement a policy for standard posting requirements regarding comments and their identity information, particularly for duplicate comments;
2. clearly communicate this policy to the public on the EBSA website; and
3. evaluate the duplicative practice of replicating rulemaking dockets on the EBSA website, to either discontinue the practice or include a reference to Regulations.gov and explanation of how the pages relate to one another. (Recommendation 4)
Agency: Department of Labor: Employee Benefits Security Administration
Status: Open
Comments: EBSA concurred with the recommendation. In September 2019, EBSA stated that it will develop a written policy regarding posting of comments, including that of duplicate comments. This information will be available on their website. Additionally, EBSA will post a reference to Regulations.gov as part of each Notice of Proposed Rulemaking (NPRM) webpage that includes public comments together with an explanation of its relation to Regulations.gov as a means to access public comments on EBSA's rulemaking initiatives. EBSA officials did not provide a date by which these actions will be implemented. Additionally, while EBSA noted that internal and external users prefer the agency's current practice of replicating rulemaking dockets, the agency did not provide evidence that a formal evaluation had been conducted, and did not identify plans to do so. As a result, at this time our recommendation to EBSA remains open.
Agency: Environmental Protection Agency
Status: Open
Comments: EPA concurred with the recommendation. In January 2020, EPA indicated that it will finalize its Docket Center's Document Processing Standard Operating Procedure as well as its website. This update will include information detailing when all duplicate comments are posted to Regulations.gov and when just one representative sample of a duplicate comment is posted. EPA officials estimate that this will be completed in February 2020. Until these items are completed, our recommendation to EPA remains open.
Agency: Department of the Interior: United States Fish and Wildlife Service
Status: Open
Comments: FWS concurred with the recommendation. In December 2019, FWS stated that it will update its service manual to include all standard posting requirements regarding public comments and their identity information. Additionally, FWS will include a statement on the FWS' website to inform the public about posting of public comments and identity information to regulations.gov. FWS officials estimate that this will be completed in June 2020. Until these items are completed, our recommendation to FWS remains open.
Agency: Department of Labor: Wage and Hour Division
Status: Open
Comments: WHD concurred with the recommendation. In August 2019, WHD indicated that it will add text to each webpage for any rulemaking that invites public comments which states that any personal information included in the comments (including duplicate) will be posted to Regulations.gov without change. However, the text provided by officials does not explain WHD's policy of posting duplicate comments as a group under a single document ID, and therefore does not clearly communicate the agency's posting practices to the public. As a result, at this time our recommendation to WHD remains open.
GAO-19-508, Jun 21, 2019
Phone: (202) 512-2834
Agency: Congress
Status: Open
Comments: Awaiting Congressional action. When we confirm what action the Congress has taken in response to this recommendation, we will provide updated information.
GAO-19-29, Nov 1, 2018
Phone: (202) 512-9971
Agency: Department of Defense
Status: Open
Comments: DOD concurred with the recommendation. In June 2019, in response to our recommendation, the Deputy Secretary of Defense issued a charter for the NDERG that included information about the roles and responsibilities for the members of the NDERG. The charter also indicated that this information should be included in the appropriate DOD directive and/or issuance. This effort is still in progress.
Agency: Department of Defense
Status: Open
Comments: DOD concurred with the recommendation. In June 2019, in response to our recommendation, the Deputy Secretary of Defense issued a charter for the NDERG that included information about the roles and responsibilities for the members of the NDERG. The charter also indicated that this information should be included in the appropriate DOD directive and/or issuance. This effort is still in progress.
Agency: Department of Defense
Status: Open
Comments: DOD concurred with the recommendation. As of July 2020, according to DOD officials, DOD is working to update applicable guidance.
Agency: Department of Defense
Status: Open
Comments: DOD concurred with the recommendation. As of July 2020, according to DOD officials, DOD is working to update applicable guidance.
GAO-18-682, Sep 28, 2018
Phone: (202) 512-2834
Agency: Department of Agriculture
Status: Open
Comments: In April 2020, RUS officials told us that they were documenting their tribal outreach efforts and the feedback collected on tribal needs related to the RUS broadband programs, and that they would provide this information to us when it is complete. Once we receive and review this information, we will update the status of this recommendation.
Phone: (202) 512-2834
Agency: Federal Communications Commission
Status: Open
Comments: FCC officials said they plan to implement by September 2021. They believe the rec is addressed by the new Digital Opportunity Data Collection (DODC) program and associated platform. FCC agreed that while the DODC is a general information improvement effort, it will also cover tribal lands and address this rec.
Agency: Federal Communications Commission
Status: Open
Comments: FCC believes the Digital Opportunity Data Collection program will satisfy this recommendation in part by the data verification process, which has a crowd-sourced component. The data validation is not specific to tribal input, but FCC believes the process would help verify all data as accurate and thus satisfy our recommendation.
Agency: Federal Communications Commission
Status: Open
Comments: On October 24, 2018, FCC announced the appointment of 19 Tribal members and eight FCC members to the FCC's renewed Native Nations Communications Task Force. The Task Force, according to FCC's website, "will help the Commission fulfill its commitment to increase access to broadband and other communications infrastructure deployment and services on Tribal lands." According to FCC officials, FCC has tasked the Native Nations Communications Task Force with helping evaluate the effectiveness of the tribal engagement obligation, and expects the task force to provide FCC with its findings and recommendations by Spring 2020. FCC has yet to provide documentation to GAO to satisfy this recommendation.
GAO-18-324, May 30, 2018
Phone: (202) 512-4841
Agency: Department of Defense: Office of the Under Secretary of Defense for Research and Engineering
Status: Open
Comments: DOD partially concurred with this recommendation. While DOD agreed with the intent of this recommendation, DOD stated that the MDA Director will determine which major integrated capabilities should be delivered via the Technical Capability Declaration (TCD) process. MDA also noted that it is updating MDA Directive 5000.17 (estimated release in 4Q FY2020), which is intended to address this recommendation. GAO will assess the revisions when they are available. We continue to believe that in order for the agency to meet the full intent of our recommendation, it should establish in policy, a clear, definitive standard for which capabilities require a TCD delivery.
Agency: Department of Defense: Office of the Under Secretary of Defense for Research and Engineering
Status: Open
Comments: DOD concurred with this recommendation and contends that its new Policy Memorandum 90 meets the intent of our recommendation. However, this new Policy Memorandum leaves open the possibility of continued inconsistent application of the Technical Capability Declaration (TCD) process. In order for the agency to meet the full intent of our recommendation, MDA should establish in policy, a clear, definitive standard for which capabilities require a TCD for delivery that should be tracked over several years to ensure that the policy is followed. MDA officials noted that revisions to MDA Directive 5000.17 expected at the end of Fiscal Year 2020 will address the recommendation. We will assess the new parameters set out in the revised policy directive, when it is available. We will also continue to track how MDA implements any new policies on TCDs and whether the information is transparent.
Agency: Department of Defense: Office of the Under Secretary of Defense for Research and Engineering
Status: Open
Comments: DOD concurred with this recommendation and has taken steps to implement it. While we noted in our report that the BMDS Accountability Report for 2018, approved by the MDA Director on March 9, 2018 reflected that the agency had taken steps to implement this recommendation, we plan to leave this recommendation open to ensure that the BMDS Accountability Report accurately contains all undefinitized contract actions that the agency enters into through the fiscal year and whether the reporting contains the information necessary to satisfy our recommendation.
Agency: Department of Defense: Office of the Under Secretary of Defense for Research and Engineering
Status: Open
Comments: DOD concurred with this recommendation and stated that MDA is actively working with the BMDS Operational Test Agency (BMDS OTA) to resolve any issues associated with, and the reporting of, modeling limitations. However, according to BMDS OTA officials, while the number of accredited models has risen in recent years, some remain unaccredited. We, therefore, believe it is premature to closeout this recommendation but we will continue to track MDA's progress on taking the necessary steps to implement this recommendation.
Agency: Department of Defense: Office of the Under Secretary of Defense for Research and Engineering
Status: Open
Comments: DOD concurred with this recommendation and stated that MDA has made significant progress over the last year in these efforts. MDA will provide the Technical Capability Declaration (TCD) and Operational Capability Baseline (OCB) packages for us to assess. Until we are able to do so, we believe it is premature to closeout this recommendation. We will continue to monitor MDA's progress in taking the necessary steps.
Agency: Department of Defense: Office of the Under Secretary of Defense for Research and Engineering
Status: Open
Comments: DOD concurred with this recommendation and are taking steps to implement this recommendation. We will continue to monitor the efforts necessary including finalizing and executing written agreements between MDA and any BMDS elements that are Service-operated but represented in BMDS performance assessments.
GAO-18-252, Jan 31, 2018
Phone: (202) 512-2834
Agency: Department of Transportation: National Highway Traffic Safety Administration
Status: Open
Comments: In October 2019, the Department of Transportation (DOT) indicated that the National Highway Transportation Safety Administration (NHTSA) is working to implement the recommendation and plans to complete implementation in July 2020. When we confirm what actions NHTSA has taken in response to this recommendation, we will provide updated information.
Agency: Department of Transportation: National Highway Traffic Safety Administration
Status: Open
Comments: In October 2019, the Department of Transportation (DOT) indicated that the National Highway Transportation Safety Administration (NHTSA) is working to implement the recommendation and plans to complete implementation in July 2020. When we confirm what actions NHTSA has taken in response to this recommendation, we will provide updated information.
Agency: Department of Transportation: National Highway Traffic Safety Administration
Status: Open
Comments: In October 2019, the Department of Transportation (DOT) indicated that the National Highway Transportation Safety Administration (NHTSA) is working to implement the recommendation and plans to complete implementation in July 2020. When we confirm what actions NHTSA has taken in response to this recommendation, we will provide updated information.
GAO-18-198, Dec 12, 2017
Phone: (202) 512-2834
Agency: Federal Communications Commission
Status: Open
Comments: FCC concurred with this recommendation and is taking steps to implement it. In June 2020, FCC officials told us their efforts to monitor the effectiveness of the Wireless Network Resiliency Cooperative Framework are ongoing and integrated into the Public Safety and Homeland Security Bureau's overall work to improve wireless resiliency. The officials agreed to provide documentation on FCC's overall strategy to monitor the framework's effectiveness, and when they do so, we will update the status of this recommendation.
GAO-16-167, Dec 16, 2015
Phone: (202) 512-2834
Agency: Federal Communications Commission
Status: Open
Comments: As of April 2020, FCC officials said they are exploring options to address this recommendation and hope to have it implemented in fiscal year 2020.