Reports & Testimonies
Recommendations Database
GAO’s recommendations database contains report recommendations that still need to be addressed. GAO’s priority recommendations are those that we believe warrant priority attention. We sent letters to the heads of key departments and agencies, urging them to continue focusing on these issues. Below you can search only priority recommendations, or search all recommendations.
Our recommendations help congressional and agency leaders prepare for appropriations and oversight activities, as well as help improve government operations. Moreover, when implemented, some of our priority recommendations can save large amounts of money, help Congress make decisions on major issues, and substantially improve or transform major government programs or agencies, among other benefits.
As of October 25, 2020, there are 4812 open recommendations, of which 473 are priority recommendations. Recommendations remain open until they are designated as Closed-implemented or Closed-not implemented.
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Results:
Subject Term: "Systems acquisition"
GAO-21-77, Oct 20, 2020
Phone: (202) 512-4841
Agency: Department of Homeland Security
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-21-8, Oct 1, 2020
Phone: (202) 512-4841
Agency: Department of Defense: Department of the Army
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense: Department of the Army
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense: Department of the Army
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense: Department of the Army
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense: Department of the Army
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense: Department of the Army
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-20-579, Aug 6, 2020
Phone: (202) 512-4841
Agency: Department of Defense: Department of the Army
Status: Open
Comments: The Army concurred with this recommendation and stated that it plans to provide decision makers a range of possible cost outcomes to support future program milestone decisions. When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense: Department of the Army
Status: Open
Comments: The Army concurred with this recommendation and stated that it plans to provide decision makers a range of possible cost outcomes to support future program milestone decisions. When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Defense: Department of the Army
Status: Open
Comments: The Army concurred with this recommendation and stated that it plans to perform system and design reviews to inform the development of final requirements. When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-20-213, Jun 1, 2020
Phone: (202) 512-4456
Agency: Department of Homeland Security
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-20-352, May 19, 2020
Phone: (202) 512-4841
Agency: Department of Defense
Status: Open
Comments: DOD agreed with this recommendation, but as of August 2020 has not taken any action to implement it.
GAO-20-56, Dec 5, 2019
Phone: (202) 512-8777
Agency: Department of Homeland Security: Transportation Security Administration
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security: Transportation Security Administration
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security: Transportation Security Administration
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security: Transportation Security Administration
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Agency: Department of Homeland Security: Transportation Security Administration
Status: Open
Comments: When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO-19-387, Jun 6, 2019
Phone: (202) 512-4841
Agency: Department of Defense: Office of the Secretary of Defense: Missile Defense Agency
Status: Open
Comments: The Department of Defense partially concurred with this recommendation, stating that all EPAA Phase 3 BMDS functions requiring a flight test environment were already successfully demonstrated and that MDA has addressed the intent of our recommendation by adding ground tests to further assess EPAA Phase 3 Capabilities. However, in order for the agency to meet the full intent of our recommendation, additional flight testing to demonstrate capability against EPAA Phase 3 threats, including intermediate-range threats and raid scenarios, is necessary.
GAO-19-132, Jan 23, 2019
Phone: (202) 512-4841
including 1 priority recommendation
Agency: Department of Defense: Department of the Army
Status: Open
Priority recommendation
Comments: The Army concurred with this recommendation. Army officials acknowledged the importance of demonstrating technology in an operation environment prior to starting system development and stated that they have taken steps to assist in the identification and removal of infeasible or immature technologies. For example, development of the Integrated Visual Augmentation System includes a series of user engagements where soldiers interact with the system in a field environment and provide feedback to guide development and design. To fully implement this recommendation the Army will need to demonstrate that all of the technologies it is developing are matured in accordance with leading practices. Including soldier engagement in the development of the Integrated Visual Augmentation System is a positive step in that it uses operational experience to determine the utility of technologies on the battlefield. However, demonstrating that those technologies function as expected in an operational environment is equally important. Our past work has shown that demonstrations in an operational environment reduce the risk that technologies will not operate as intended or desired. It is important that the Army continue and expand its efforts to eliminate infeasible, or immature technologies across all of its development programs.
Agency: Department of Defense: Department of the Army
Status: Open
Comments: The Army concurred with this recommendation. According to Army officials, cross-functional teams routinely meet to discuss both successes and challenges. Additionally, senior Army leadership hosts weekly meetings with cross-functional teams to discuss decision points and concerns. Army Futures Command plans to include leadership from all cross-functional teams at future meetings to enhance knowledge sharing and ensure leadership viewpoints are communicated across the enterprise. These actions do incorporate elements of leading practices for cross-functional teams such as open and regular communication and senior management support. To fully implement this recommendation the Army should continue and expand this knowledge sharing as planned as well as ensure other elements of leading practices for effective cross-functional teams are implemented. These include the establishment of well-defined team operations with project-specific rules and procedures as well as appropriate training and learning environments for all cross-functional team members.
Agency: Department of Defense: Department of the Army
Status: Open
Comments: The Army concurred with this recommendation. According to Army officials an analyst from the Center for Army Lessons Learned has embedded a permanent analyst at Army Futures Command who is capturing lessons learned and best practices from across the cross-functional teams. The results of this analysis are provided across Army Futures Command and to other stakeholders. Additionally, Army Futures Command has established the Directorate of Systems Integration to act as a repository and action office for lessons learned. This office hosts recurring coordination events to further the communication of lessons learned .
Agency: Department of Defense: Department of the Army
Status: Open
Comments: The Army concurred with this recommendation. According to Army officials Army Futures Command is applying leading practices for mergers and organizational transformations as it continues to establish the command. These practices include total employee involvement in the transformation process with senior leadership championing the overarching transformation. In addition, the command has worked to identify processes that need improvement as it incorporates the organizations transferred from other commands. It also continues to evolve its staff and functions as needs are identified. According to officials, Army Futures Command continues to select high-performing team members to guide its transformation through selective recruitment and talent management as well as augmenting its growing staff with other Army personnel selected for temporary assignments. The command is also involving employees to obtain their ideas and gain their ownership for the transformation by encouraging them to share their thoughts and ideas. Importantly, according to officials, the command recognizes the need to have an enduring change model to consistently reassess and reorganize the command to consistently deliver products in relevant timeframes. These actions do demonstrate elements of leading practices for mergers and organizational transformations. However, to fully implement this recommendation, Army Futures Command should formalize and institutionalize its authorities, responsibilities, policies and procedures as they relate to these leading practices, especially as leadership within the command and the Army change.
GAO-18-696T, Sep 13, 2018
Phone: (202) 512-4456
including 1 priority recommendation
Agency: Department of Veterans Affairs
Status: Open
Priority recommendation
Comments: The Department of Veterans Affairs (VA) concurred with our recommendation to ensure that the role and responsibilities of the Interagency Program Office (IPO) were clearly defined within the governance plans for acquisition of the department's new electronic health record system. As of December 2019, VA and the Department of Defense (DOD) have replaced the IPO with a new joint governance body. Specifically, the Federal Electronic Health Record Modernization (FEHRM) program office has been established to serve as the single point of accountability in the delivery of a common health record between the departments and the advancement of interoperability with the private sector. In its charter, the FEHRM was described as a single decision-making authority to manage issues in support of the departments' integrated electronic health record objectives and its leadership is responsible for, among other things, working to formulate, oversee, de-conflict, and ensure adherence to electronic health record-related VA and DOD policies. However, the corresponding Implementation Plan that is intended to document how the FEHRM executes its full responsibilities has yet to be issued. To fully implement this recommendation, VA needs to document the role and responsibilities of the FEHRM with respect to VA's acquisition of its new electronic health record system, explaining the role, if any, the FEHRM will have in the governance process. We will continue to monitor the departments' incorporation of the FEHRM into the plans for the ongoing acquisition.
GAO-18-600, Sep 4, 2018
Phone: (202) 512-4841
Agency: Department of Homeland Security: United States Coast Guard
Status: Open
Comments: In providing comments on this report, the Coast Guard concurred with our recommendation. As of August 2020, Coast Guard officials stated that they are updating the polar icebreaker program's life cycle cost estimate to reflect information provided by the shipbuilder and anticipate completing the update in the fall 2020. We will review the updated life cycle cost estimate at that time and determine if the actions taken meet the intent of this recommendation.
Agency: Department of Homeland Security: United States Coast Guard
Status: Open
Comments: In providing comments on this report, the Coast Guard concurred with our recommendation. As of August 2020, Coast Guard officials stated that they updated the polar icebreaker program's schedule for the lead ship and are in the process of developing schedules for the follow-on ships. We will review the updated schedules once the Coast Guard provides them and determine if the actions taken meet the intent of this recommendation.
Agency: Department of Homeland Security
Status: Open
Comments: In providing comments on this report, DHS concurred with our recommendation and stated that it will require the Coast Guard to update the HPIB program's acquisition program baselines prior to authorizing lead ship construction. As of August 2020, Coast Guard officials anticipate updating the acquisition program baselines by no later than February 2021. We will review the updated HPIB acquisition program baselines at that time and determine if the actions taken meet the intent of this recommendation.
GAO-18-326, May 24, 2018
Phone: (202) 512-4456
Agency: Department of Defense
Status: Open
Comments: In January 2020, the Under Secretary of Defense for Acquisition and Sustainment issued an updated instruction on defense business systems requirements and acquisition, which included guidance on establishing baseline cost and schedule estimates and considering progress against the baselines at key decision points. However, the instruction does not make a distinction between initial and current baselines. Further, it did not include thresholds for cost and schedule variances or specify periodic reporting of program performance information to stakeholders. According to an official in the office of the Under Secretary of Defense for Acquisition and Sustainment, the office does not intend to add the elements of the recommendation related to thresholds and reporting. Specifically, according to the official, the office considers specifying predetermined threshold cost and schedule estimates and frequency for status reporting to be matters for implementation guidance issued by department components or determined by a program decision authority. However, until the department demonstrates that it has fully addressed the recommendation, it is limited in its ability to ensure that effective system acquisition management controls are implemented for each major business system investment and that stakeholders have the information needed to make informed decisions for managing and overseeing these investments. We will continue to monitor the department's implementation of the recommendation.
Agency: Department of Defense
Status: Open
Comments: As of November 2019, the Department of Defense had made progress addressing the intent of the recommendation related to requirements management; however, it needs to do more to improve DHMSM program risk management. Specifically, in March 2019, the DHMSM program manager approved a requirements management plan, which includes identifying and documenting changes that should be made to plans and work products resulting from changes to the baseline requirements. Specifically, it includes forward and backward configuration and change management of the baselined requirements and managing traceability of requirements to design artifacts, test cases, defects, and change requests. However, the program has not demonstrated that it quantifies costs and benefits of risk mitigation in its risk mitigation plans. Specifically, it did not demonstrate that it had updated its guidance to require that costs and benefits of risk mitigation plans be included in these plans. We will continue to monitor the department's efforts to implement the recommendation.
GAO-18-42, Jan 10, 2018
Phone: (202) 512-9286
Agency: Department of Agriculture
Status: Open
Comments: The agency concurred with our recommendation, and in June 2018, USDA CIO delegated the review and approval of acquisition plans and strategies to the Capital Planning and Information Technology Governance Division (CPITGD) through the Associate CIO of the Information Resource Management Center. However, as of June 2020, the agency had not provided evidence to demonstrate that these reviews and approvals are taking place as required by OMB's guidance. We will continue to monitor the implementation of this recommendation.
Agency: Department of Commerce
Status: Open
Comments: In a March 2018 response to our report, the agency agreed with our recommendation and stated that the CIO and the Senior Procurement Executive will issue a memo to their acquisition and CIO member offices clarifying the offices joint responsibilities to ensure that all IT acquisitions are submitted to the CIO for review and approval. The memo is also to provide guidance on the process by which the CIO will review proposed contract actions. However, as of February 2020, the agency had not responded to requests for updates. We will continue to monitor the implementation of this recommendation.
Agency: Department of Commerce
Status: Open
Comments: In a March 2018 response to our report, the agency agreed with our recommendation and stated that it intended to clarify its policies and procedures to comply with OMB rules, including the IT acquisition checklist, which must be completed for every proposed contract action. In addition, the CIO and Senior Procurement Executive will work together to review existing acquisition plan review and approval processes. However, as of February 2020, the agency had not responded to requests for updates. We will continue to monitor the implementation of this recommendation.
Agency: Department of Health and Human Services
Status: Open
Comments: The agency agreed with our recommendation and in an April 2018 update stated that HHS has a policy for the HHS IT acquisition review process for acquisition strategies. However, as of February 21, 2020, the agency had not provided evidence that the CIO (or designee) was reviewing and approving IT acquisition plans, as required. We will continue to monitor the implementation of this recommendation.
Agency: Department of State
Status: Open
Comments: The agency agreed with our recommendation, and in a December 2019 update provided information on the agency's CPIC process and a template for IT acquisition strategies. However, it is not clear whether the CIO is reviewing and approving IT acquisitions plans through the CPIC process and the template does not provide a place for the CIO review and approval. In addition, we have requested evidence of CIO approval of selected IT acquisitions. We will continue to monitor the implementation of this recommendation
Agency: Department of the Treasury
Status: Open
Comments: The agency did not state whether it agreed or disagreed with the recommendation. In March 2019, Treasury issued a memo that requires the CIO to review and approve IT acquisition plans for acquisitions with a total value of $68 million or more, or for actions with a period of performance longer than 5 years. The review and approval of all other IT acquisition plans are delegated to the component CIOs or Chief Technology Officers. However, the agency had not yet provided evidence that the CIO (or designee) was reviewing and approving selected IT acquisition plans, as required. We will continue to monitor the implementation of this recommendation.
Agency: Department of Transportation
Status: Open
Comments: The agency concurred with the recommendation. In October 2019, Transportation issued guidance requiring that the CIO or designee to review and approve all IT acquisition plans. We have requested that the agency provide us evidence of CIO-approved IT acquisition plans. The agency stated that it planned to respond by May 15, 2020. We will continue to monitor the implementation of this recommendation.
Agency: Department of Veterans Affairs
Status: Open
Comments: The agency concurred with the recommendation. In November 2019, VA issued guidance that requires the CIO, in conjunction with the Chief Acquisition Officer, to review and approve all IT acquisition strategies and plans. Specifically, the CIO is to review and approve IT acquisitions valued at $15 million or more. The CIO has delegated the review and approval of IT acquisitions less than $15 million to other designees, based on the value of the contract. However, the agency had not provided evidence that the CIO (or designee) was reviewing and approving selected IT acquisition plans, as required. We will continue to monitor the implementation of this recommendation.
Agency: National Aeronautics and Space Administration
Status: Open
Comments: The agency concurred with the recommendation, and in September 2017, NASA's CIO delegated the review and approval authority of IT acquisitions to the Center CIOs. We have requested evidence of CIO-approved IT acquisitions. We will continue to monitor the implementation of this recommendation.
Agency: Office of Personnel Management
Status: Open
Comments: The agency concurred with the recommendation and in an April 2020 updated stated that OPM has contracted with a third-party vendor to evaluate the OPM IT human capital, architecture, and governance processes from planning to acquisition to implementation. The agency further stated that it is working to fully implement an IT governance process where the OPM CIO fully reviews and approves IT acquisition plans and processes. We will continue to monitor the implementation of this recommendation.
GAO-17-580, Aug 7, 2017
Phone: (202) 512-9971
Agency: Department of Defense: Office of the Secretary of Defense: Office of the Under Secretary of Defense for Acquisition, Technology, and Logistics
Status: Open
Comments: DOD agreed with the recommendation. As of September 2019, DOD indicated that it has begun taking action to implement it. We will update the status of this recommendation once we confirm the actions DOD has taken.
Agency: Department of Defense: Department of the Army
Status: Open
Comments: DOD agreed with the recommendation. As of September 2019, DOD indicated that it has begun taking action to implement it. We will update the status of this recommendation once we confirm the actions DOD has taken.
Agency: Department of Defense: Department of the Army
Status: Open
Comments: DOD agreed with the recommendation. As of September 2019, DOD indicated that it has begun taking action to implement it. We will update the status of this recommendation once we confirm the actions DOD has taken.
GAO-17-77, Nov 17, 2016
Phone: (202) 512-4841
Agency: Congress
Status: Open
Comments: As of August 2020, Congress has not yet taken action on the matter for consideration. The Department of Defense (DOD) non-concurred and as of March 16, 2018, DOD officials reported they had closed this recommendation because they did not agree that the systems engineering plan was the most effective means to provide Congress insight into program risk. DOD officials stated that the timing of the systems engineering plan and any updates are not aligned to inform a budget decision that could occur as much as 18 months prior to program initiation; and existing statutory certifications and reports, such as 2366a and 2366b requirements, submitted to Congress contain adequate information regarding program risk and technical maturity. GAO initiated work in 2020 to examine recent congressionally mandated changes in DOD's acquisition and requirements processes and will assess whether those changes meet the intent of this recommendation.
GAO-17-10, Nov 1, 2016
Phone: (202) 512-9971
Agency: Department of Defense
Status: Open
Comments: The Department of Defense (DOD) concurred with the recommendation. DOD provided corrective action plans that show they expect to complete efforts that will address this recommendation in 2019. We will continue to monitor the status of DOD's actions and whether these actions address the intent of our recommendations.
Agency: Department of Defense
Status: Open
Comments: The Department of Defense (DOD) concurred with the recommendation. DOD provided corrective action plans that show they expect to complete efforts that will address this recommendation in 2019. We will continue to monitor the status of DOD's actions and whether these actions address the intent of our recommendations.
Agency: Department of Defense
Status: Open
Comments: The Department of Defense (DOD) concurred with the recommendation. DOD provided corrective action plans that show they expect to complete efforts that will address this recommendation by the end of 2018. We will continue to monitor the status of DOD's actions and whether these actions address the intent of our recommendations.
Agency: Department of Defense
Status: Open
Comments: The Department of Defense (DOD) concurred with the recommendation. DOD provided corrective action plans that show they expect to complete efforts that will address this recommendation sometime in the future. We will continue to monitor the status of DOD's actions and whether these actions address the intent of our recommendations.
GAO-15-466, Aug 27, 2015
Phone: (202) 512-4841
Agency: Department of Defense
Status: Open
Comments: DOD partially concurred with our recommendation. DOD agreed with the need to further develop portfolio management tools, ensure access to authoritative data, and incorporate lessons learned by others performing portfolio management. However, DOD stated that other aspects of our recommendation were redundant to, and would conflict with other processes and activities in place to perform portfolio management. As of January 2020, DOD has taken steps to implement parts of this recommendation. In January 2019, responsibility for DOD Directive 7045.20 was transferred to the Office of the Under Secretary of Defense for Acquisition and Sustainment from the Office of the Under Secretary of Defense for Policy, which sponsored the directive when it was issued. This office began revising DOD Directive 7045.2 in summer 2019, and plans to update the directive by the end of fiscal year 2020. In addition, in October 2016 and September 2017, the Joint Staff informed GAO that they had been updating two of their databases on military capabilities and capability requirements to provide DOD with better analytical tools to support portfolio management. They also reported that they completed a crosscutting study in collaboration with the acquisition community to improve the information sharing and analytical tools for their capability requirements database. In July 2020, the Joint Staff completed an update one of these databases. Joint Staff officials said they anticipated the database update would increase speed and provide a better search engine to help the Joint Staff more effectively conduct portfolio reviews, assess potential redundancy, and collect and analyze the information needed prioritize capabilities across DOD. However, a Joint Staff official stated that it is too soon to tell if the Joint Staff has experienced any improvements with regard to portfolio management as a result of the update. DOD has not taken action on the other aspects of this recommendation.
Agency: Department of Defense
Status: Open
Comments: DOD partially concurred with our recommendation. However, DOD did not indicate that it would take any action to address it. Instead, DOD responded that the services' budget processes and Office of the Secretary of Defense's review of the services' budgets meet the intent of our recommendation. Our report findings showed otherwise. As of July 2020, DOD has not taken any actions to implement this recommendation, but an ongoing update of the department's portfolio management guidance (DOD Directive 7045.20) could lead to further actions on this recommendation.