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Recommendations Database
GAO’s recommendations database contains report recommendations that still need to be addressed. GAO’s priority recommendations are those that we believe warrant priority attention. We sent letters to the heads of key departments and agencies, urging them to continue focusing on these issues. Below you can search only priority recommendations, or search all recommendations.
Our recommendations help congressional and agency leaders prepare for appropriations and oversight activities, as well as help improve government operations. Moreover, when implemented, some of our priority recommendations can save large amounts of money, help Congress make decisions on major issues, and substantially improve or transform major government programs or agencies, among other benefits.
As of October 25, 2020, there are 4812 open recommendations, of which 473 are priority recommendations. Recommendations remain open until they are designated as Closed-implemented or Closed-not implemented.
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Results:
Subject Term: "Support services"
GAO-17-145, Jan 9, 2017
Phone: (202) 512-7114
Agency: Department of Health and Human Services: Centers for Medicare and Medicaid Services
Status: Open
Comments: As of June 2020, CMS has not informed us of any additional actions taken to implement this recommendation. CMS previously reported that it is working to develop guidance on how states report on progress towards achieving MLTSS program goals, such as the extent to which the program enhances the provision of community-based care. CMS has contracted with a vendor to produce recommendations for what would be included in the state reporting. We will update the status of this recommendation when we receive additional information.
Agency: Department of Health and Human Services: Centers for Medicare and Medicaid Services
Status: Open
Comments: As of June 2020, CMS has not informed us of any additional actions taken to implement this recommendation. CMS previously reported that it has monitored rate certifications and the data used for rating periods starting on or after July 1, 2017. CMS said that it has not had any states set rates that do not meet the federal standards for the data being no older than the three most recent and complete years and, therefore, does not believe that it should publish guidance on what situations would warrant exceptions. In order to better determine whether there is a need for such guidance, we believe that CMS should continue to monitor rate certifications and assess the data being used, particularly as additional states are developing or considering implementation of MLTSS programs. We will update the status of this recommendation as CMS conducts reviews of other states' payment structures and data used to establish them.
Agency: Department of Health and Human Services: Centers for Medicare and Medicaid Services
Status: Open
Comments: As of June 2020, CMS has not informed us of any additional actions taken to implement this recommendation. CMS previously reported to GAO that it has convened a workgroup to develop an Encounter Data Toolkit, which will provide best practices for encounter data submissions and validation procedures. The workgroup is also discussing minimum standards for states to determine if the encounter data are complete and accurate for purposes of rate setting. The workgroup met in June and July 2018, and two additional workgroup meeting are planned prior to the drafting of the toolkit. We will update the status of this recommendation when we receive additional information.
GAO-16-758, Sep 1, 2016
Phone: (202) 512-8678
Agency: Department of Housing and Urban Development
Status: Open
Comments: In February 2018, HUD noted that it is in the process of finalizing written guidance which will document the agency's expectations regarding the supportive services requirement for Section 202 properties. HUD plans to finalize the guidance and post it on its website by May 2018. In July 2019, HUD noted that it posted guidance related to service coordinators on its website in 2018. The guidance describes the roles and responsibilities of service coordinators as well is reporting policies related to budget-based service coordinators. As of October 2019, HUD noted that it is drafting guidance that includes information on identifying and monitoring stand-alone Section 202 properties. This recommendation will remain open until HUD can demonstrate providing guidance to HUD staff on (1) identifying stand-alone Section 202 properties, and (2) monitoring the supportive services requirement for various types of Section 202 properties, including properties without service coordinators and stand-alone Section 202 properties. In December 2019, we requested further information from HUD and will continue to follow up on the agency's progress toward implementing this recommendation.
Agency: Department of Housing and Urban Development
Status: Open
Comments: In February 2018, HUD noted that it had implemented a pilot program in 2017 which connected the information systems that some Section 202 properties use to record information on their service coordinator programs to a "grant reporting framework." In February 2018, HUD staff told us that all Section 202 properties with Service Coordinators would be required to use the new grant reporting framework in 2018, and that the new framework included edit checks and other mechanisms designed to improve the reliability of the data reported. In July 2019, HUD noted that they are continuing work on the pilot program and have not analyzed the data yet. They also stated that the pilot includes processes to help ensure the reliability of the data. In October 2019, HUD stated that the pilot ended in FY 2018 and the new grant reporting framework became a national reporting requirement for all Multifamily service coordinator programs (grant-funded and budget-based) in FY 2019. This recommendation will remain open until HUD develops and implements policies and procedures for (1) verifying the accuracy of a sample of performance information, and (2) analyzing the performance information collected. In December 2019, we requested further information from HUD and will continue to follow up on the agency's progress toward implementing this recommendation.